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1,977 Reviews of Maus Nissan - Service Center
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August 30, 2019
Very helpful Lance was able to fix an issue that has been going on with my battery as soon as I arrived to the service center. He got me a rental and was very plea Lance was able to fix an issue that has been going on with my battery as soon as I arrived to the service center. He got me a rental and was very pleasant to work with. More
by Devra
Verified CustomerEmployees Worked With
Lance Johnson
August 30, 2019
Excellent service, fast appointment, I went with out appointment and they give me a next day morning appointment. very respectful workers. Thank you for your service, fast appointment, I went with out appointment and they give me a next day morning appointment. very respectful workers. Thank you for your service. More
by ADIAZ8
Employees Worked With
Joe Migliaccio, Jason Rowland
August 28, 2019
Excellent Customer Service Lance was very professional and kept me informed on the progress of my repairs. When I picked up my truck I was greeted right away. Paperwork was read Lance was very professional and kept me informed on the progress of my repairs. When I picked up my truck I was greeted right away. Paperwork was ready. I was in and out quickly and effectively. Will definitely use Maus service department again. More
by Hazel
Employees Worked With
Lance
August 26, 2019
Great service as always. As is normal for this dealership service was fast and complete. Work was performed as requested and got a great wash job too. Price was right. As is normal for this dealership service was fast and complete. Work was performed as requested and got a great wash job too. Price was right. More
by Liedetection
Employees Worked With
Katrina service advisor.
August 26, 2019
Below par I have tan interior in my car and the service techs left dirty grease marks on the side of my driver door, on the step area, and all over the car mats I have tan interior in my car and the service techs left dirty grease marks on the side of my driver door, on the step area, and all over the car mats... More
by Customer
Employees Worked With
Tiffany
August 23, 2019
Amazing service! John is AMAZING and always takes good care of me. I’m always treated with respect when I call to make an appointment and throughout my entire service John is AMAZING and always takes good care of me. I’m always treated with respect when I call to make an appointment and throughout my entire service appointment. More
by mammajane1
Employees Worked With
John in Service dept.
August 22, 2019
Friendly people make me feel very comfortable People are friendly, accommodating, and thorough. The service advisors explain everything in terms I can understand and don’t add on unnecessary work. People are friendly, accommodating, and thorough. The service advisors explain everything in terms I can understand and don’t add on unnecessary work. They are also very patient with my explanations of any problems without being condescending. And they make me feel welcome and at home. The waiting area is clean and comfortable with water bottles and coffee available. More
by GmaMB
Employees Worked With
Service Advisor Lance Johnson
August 19, 2019
Comfortable, straight forward They do what I ask, they advise me of anything they found, no pressure, just good information to make a proper decision. Not sure why sales people n They do what I ask, they advise me of anything they found, no pressure, just good information to make a proper decision. Not sure why sales people never approach me in the parking lot while I'm wondering the parking lot looking at cars.. More
by HOOTMONHARRY
Employees Worked With
Katrina Atkinson
August 16, 2019
John is amazing The service team is top notch, John has been my advisor for 6 years and he has always been honest and helpful. The wait area is clean, comfortable and The service team is top notch, John has been my advisor for 6 years and he has always been honest and helpful. The wait area is clean, comfortable and has a nice array of drinks and snacks to hold you over while you pass the time. I cant say enough good things about Maus Nissan and their service staff! More
by Rob Houston
Employees Worked With
John in Service
August 11, 2019
Simple oil change and point inspection - found bad stuff I already submitted something to some other message I got from Maus - did not get any acknowledge of receipt. So again ... I purchased a low mileage I already submitted something to some other message I got from Maus - did not get any acknowledge of receipt. So again ... I purchased a low mileage 2012 Frontier privately, and for the past year have been using Walmart for oil changes. Thought I should become familiar with a local Nissan dealer for future work. I scheduled an oil change with multi point checks. In the list of suggested further work, there was two items I could do on my own. They said I needed to change my cabin air filter and the engine oil filter. When I got around to it, went to change my cabin air filter, and there was none. I think they should have mentioned that, and not just suggested it be replaced. Perhaps they took it out, and just left it out. I do not know. I then went to check the engine air filter, and found that it was not fastened properly. The clips at the top were clamped, but the plastic fingers at the bottom were not attached. I could see the bright orange flange of the filter when I opened the hood... 1/2 " open...allowing unfiltered air into my engine. have a photo of this... So this is my reason for such a negative review. More
by Bob.capp.junk
Employees Worked With
Jennifer Mandaj, Reinaldo Berrios
