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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,992 Reviews

1,992 Reviews of Maus Nissan - Service Center

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November 13, 2019

Everyone was excellent! Came in to get my oil changed and everyone was great! Quick, friendly and very helpful! Even got my car washed! Service was quick too. Even better! More

by Srawls69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I really don’t remember the woman’s name in service who helped us, but please look her name up because she was great!
Nov 14, 2019 -

Maus Nissan responded

We are so happy you had a great experience, Srawls69! Thank you for the excellent review, and we look forward to helping you again soon! Welcome to the Maus Nissan Family! - Paul DaRocha, Loyalty Manager

November 13, 2019

Oil change/tire rotation I only go here because my husband bought the package when he bought the car for me. They offer a free car wash with service. The car wash takes about More

by showell214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2019 -

Maus Nissan responded

Thank you for taking the time to leave us a review, Showell214, we appreciate the feedback. While every effort is made to give our guests an accurate estimate of how long one's service will take, sometimes things take longer than expected. Even so, I would like to see what we can do to help address your concerns. Please contact me directly, and we will work with the Service Department towards a resolution. Thank you, and have a blessed day! -Paul DaRocha, Loyalty Manager, 352-403-4811

Nov 22, 2019 -

Maus Nissan responded

Thank you for taking the time to leave us a review, Showell214, we appreciate the feedback. While every effort is made to give our guests an accurate estimate of how long one's service will take, sometimes things take longer than expected. Even so, I would like to see what we can do to help address your concerns. Please contact me directly, and we will work with the Service Department towards a resolution. Thank you, and have a blessed day! -Paul DaRocha, Loyalty Manager, 352-403-4811

November 11, 2019

stop mailing me cards telling me how much you need my car all the service was good. Nick the car salesman was great but I doubt I would buy a car from this dealer ship. When they gave me their estimate on ou More

by dlsnews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Strebel
Nov 11, 2019 -

Maus Nissan responded

Thanks for the 5-stars, dlsnews! Please contact me directly, and I will help resolve your concerns. Have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

November 11, 2019

Service Everyone is professional. Explains the service that will be done. States about how long it will take to be done. The shuttle service is awesome and wa More

by Klg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emma who drives the shuttle , Demetrios Klindonas
Nov 11, 2019 -

Maus Nissan responded

Thank you Klg, for the great review. We appreciate the opportunity to demonstrate the 'Maus Difference,' and look forward to helping you again. Welcome to the Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

November 11, 2019

Rather disappointing Came in Friday Jennifer was my service writer started off ok the problem was when done tech refreshed my computer I watched thru the window when do More

by mzklpxs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennie Acosta
Nov 22, 2019 -

Maus Nissan responded

MZKlPXS, thank you for taking the time to leave us a review. Please contact me directly, and we will address your concerns immediately. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

November 11, 2019

Everyone made everything easy; answered all questions As a recent widow of Robert, I will be bringing the Murano in for service myself. At first, anxious, ALL employees in the service department were mos More

by CAJASU2018
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ivan Lagos, Tech, Katrina Atkinson
Nov 11, 2019 -

Maus Nissan responded

Thank you for the wonderful review Florence. We are very sorry for your loss, but we are glad that our service team was able to make you feel welcome and at ease. We're glad to have you as a part of our Maus Family, and God bless! - Paul DaRocha, Loyalty Manager

November 11, 2019

Very good Good service, very professional Great will be back waiting area was very clean and comfortable and nice wait period was not too bad time went fast More

by capgar0
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Nov 11, 2019 -

Maus Nissan responded

Thank you for the 5 stars, Capgar0! We strive to treat all of our guests to a truly exceptional experience: from premium amenities, to quality work, and friendly service- that is the 'Maus Difference!' Welcome to the Family! - Paul DaRocha, Loyalty Manager

November 07, 2019

Great Great service. Quick. Efficient. Able to diagnose and fix issues without overcharging customers. Will be coming back. Great warranty plan. Will purch More

by 2x303cp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennie Acosta
Nov 08, 2019 -

Maus Nissan responded

Thanks for the great review, and we look forward to helping you again! We are happy to have you be a part of our Maus Nissan Family, and God bless! - Paul DaRocha, Loyalty Manager

November 07, 2019

The service was outstanding he answered all my questions I h He was helpful with all the questions I had and he answered them and he fixed the problem I did not wait that long that was nice and he got my car was More

by Nicholas23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damir Kalabalukovic, Jerreld Jenkins, Paul Berman, Gary Bernhardt
Nov 08, 2019 -

Maus Nissan responded

Thank you for the 5 Stars, Nicholas! All of our staff are here to serve you! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

November 07, 2019

Oil change takes ridiculously long Got to the dealership on time for my appointment and they took for ever to do a simple oil change, I told them in advanced I had to go to work and the More

by AG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tiffany Norori
Nov 22, 2019 -

Maus Nissan responded

Good afternoon AG, We are disappointed to hear that you did not have a great experience with our service department, and for that we apologize. It is our sincere effort to complete repairs and services in an accurate and timely manner; however, sometimes we just miss the mark. While it is not a perfect analogy, I liken vehicle service to the medical industry in this way: you can have a doctor's appointment, but when you arrive, sometimes the physician is still with the previous patient, as their diagnosis was more complicated, and your wait time becomes extended. These delays are unfortunate, but sometimes, unavoidable. We are concerned; however, that you feel other services were not completed. We invite you to return with your vehicle and meet with Drew Ruggiano, our Service Director, so that he may review with you the results of your multi-point inspection and ensure everything that was supposed to be done was completed. Please feel free to contact me directly to arrange this visit, or if you have any other questions or concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

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