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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,992 Reviews

1,992 Reviews of Maus Nissan - Service Center

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November 27, 2019

Service All services where not completed and after calling dealership twice I was basically told we are sorry we made a mistake. But in my eyes it was more t More

by wpac1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I believe the gentleman that called me was Drew?, Tiffany Norori
Nov 27, 2019 -

Maus Nissan responded

WPAC1966, we can see that you are upset, and would like to address your concerns. Before I contacted you, I did a little research to figure out what happened and spoke with the technician who worked on your vehicle. To explain, our technicians do not know if a customer's vehicle has Maus Care or not, they simply perform the work and make their recommendations from what they see. The technician who worked on your vehicle noted that your tires fell below 3/32nds of an inch, and based on the manufacturer's guidelines, made the recommendation that you should replace your tires. Knowing that a rotation would be an unnecessary expense in this instance, the technician did not perform the rotation thinking it would save you money. It should have been better explained to you at the time, but it was not a mistake. If you have any further questions or concerns, please do not hesitate to contact me directly. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

November 27, 2019

Thank you! I just had to come on for some minor service. I was treated very well by all the employees who saw me. They made me feel like I was part of the family More

by Bobby P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Poulsen
Nov 27, 2019 -

Maus Nissan responded

Thank you for the great review, Bobby! You ARE part of the Family. Welcome Home to Maus Nissan! - Paul DaRocha, Loyalty Manager

November 26, 2019

Oil change My oil change was done in a very reasonable amount of time. Katrina my service advisor was amazing very thorough very personable. Definitely a positiv More

by amijofla0106
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Nov 26, 2019 -

Maus Nissan responded

Thank you for the 5-Stars, AMIJOFLA0106! Our goal is to treat every customer like family and provide you with a truly exceptional experience unlike any other- we like to call it our 'Maus Difference!' Welcome to the Family! - Paul DaRocha, Loyalty Manager

November 25, 2019

Amazing staff Love you guys and gals, always friendly and happy to help also happy to take care of you so you don’t have to wait. Always work is done in a timely ma More

by Lcarter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aldo Rrethatakaj, Trevor Gorhan, Katrina Atkinson
Nov 25, 2019 -

Maus Nissan responded

Thank you for the amazing review, LCarter! We appreciate your business, and we are grateful to have you as a part of Our Maus Family! Thanks again, and have a blessed day! - Paul DaRocha, Loyalty Manager

November 25, 2019

Visit Routine service and warranty work completed in a timely manner, complimentary car wash, comgortable editing area, very friendly staff checked to see More

by pacerracers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Maus Nissan responded

Thank you for the great review, Pacerracers! We appreciate you being a part of our Maus Nissan Family! Have a blessed day! - Paul DaRocha, Loyalty Manager

November 25, 2019

Wonderful experience Katrina is very professional and helpful. The service was quick and efficient. I have no complaints with the service department. I always leave a happ More

by dlcasey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Nov 25, 2019 -

Maus Nissan responded

Thank you for the 5-Stars, DLCasey! Katrina, and all of our staff, are dedicated to serving you with our 'Maus Difference.' We are proud to have you as a part of the Family! Thank you again, and have a blessed day! - Paul DaRocha, Loyalty Manager

November 22, 2019

Keeping me informed Was not happy with my service manager. Two missed appointments and then took over 45 minutes to pay my bill and then only after I had to call twice a More

by gkous419
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Katrina Atkinson
Nov 23, 2019 -

Maus Nissan responded

Gkous419, we apologize if you had anything less than a truly exceptional experience with us. Normally, we follow a well-rehearsed process to serve our guests, but sometimes hiccups do occur. We would need more information to address your specific concerns, so please contact me directly, and I will see what can be done to help you. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

Nov 25, 2019 -

Maus Nissan responded

Gkous419, we apologize if you had anything less than a truly exceptional experience with us. Normally, we follow a well-rehearsed process to serve our guests, but sometimes hiccups do occur. We would need more information to address your specific concerns, so please contact me directly, and I will see what can be done to help you. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

November 22, 2019

Awesome Every time i need something they are always ready and knowledgeable to make it happen. I would Always recommend them. Never a hesitation from them. More

by Mdickey25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Nov 22, 2019 -

Maus Nissan responded

Thank you for the great review, Mdickey25! We appreciate the opportunity to serve you and your vehicle! Thanks for being part of Our Maus Nissan Family! - Paul DaRocha, Loyalty Manager

November 22, 2019

Poorly Been there twice and they can’t find the problem basically telling me to go elsewhere and don’t even try to help pay for it. Offered to sell me a Nis More

by Alruch
Recommend Dealer
No
Employees Worked With
John Thorne
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2019

Warranty work and oil change Dropped off 2018 Rougue for routine oil change and recall notice. Also had problem starting the vehicle, Drew authorized a loaner vehicle while servi More

by Feemitch1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Drew Ruggiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Kazary
Nov 22, 2019 -

Maus Nissan responded

Thank you for the 5-Stars, Feemitch1! We appreciate the opportunity to take care of your vehicle and provide you the 'Maus Difference!' Welcome to the Family! - Paul DaRocha, Loyalty Manager

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