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1,912 Reviews of Maus Nissan - Service Center
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Verified Customer
August 19, 2024
The service dept gets an A+. They were very thorough and efficient. They gave me photos of all the things I needed work on. They washed my car and even swept the inside. They were very thorough and efficient. They gave me photos of all the things I needed work on. They washed my car and even swept the inside. More
by NOEMAI
Employees Worked With
Naca, service drpt
August 18, 2024
The nicest people thier and very good service. All ways willing to go the extra mile to help some out All ways willing to go the extra mile to help some out More
by Markmattingly57
Employees Worked With
August 17, 2024
Annoyed with being charged to use my credit card without notice.. prior to standing at the window … nothing on the website .. anyone who purchased a vehicle at your dealership should have this fee waived.. notice.. prior to standing at the window … nothing on the website .. anyone who purchased a vehicle at your dealership should have this fee waived.. it’s cost of doing business More
by flmermaid
Employees Worked With
August 17, 2024
On a Thursday morn, I brought my Armada for an oil change, a check engine light, and two burned out LEDs on the cluster by the speedo and tach. I EXPLICITLY said I was moving back to LA on Saturday an change, a check engine light, and two burned out LEDs on the cluster by the speedo and tach. I EXPLICITLY said I was moving back to LA on Saturday and whatever couldn’t be completed by Friday evening would have to wait until I got home. The service writer got warranty approval later Thursday and ordered a new cluster. It was etched with my VIN and mileage that evening and shipped; she told me the estimated arrival was Monday. I told her that was too late and asked if I could drive the Armada home and have them ship the cluster to the Nissan in LA; that was not an option since it already had my mileage programmed into it. Well, it did not arrive until Tuesday evening, which was the last line in the sand I had drawn - I had to pay $500 extra to stay in the house I was supposed to leave Saturday, in addition to rescheduling my U-Haul twice. The cluster should not have been ordered in the first place, and, to make it worse, it was shipped “ground”. Other areas where they failed: the cashier was rude, and they did a very poor job washing the Armada. In addition, there are greasy fingerprints on the “A” pillar, and greasy fingerprint smudges on the newly installed cluster. If I wasn’t past my deadline and had to leave, I would have gone back to have the items cleaned or replaced (“A” pillar trim). The only good thing about the dealership that I can say is the girl (Sam T.) who delivered the truck to me (yes, I insisted they deliver it to me so I wouldn’t have to stop packing and loading the U-Haul) was very friendly and took the time to go through the receipt with me so I could ensure all the work was completed. I will not use this dealership again and would not recommend it to anyone. More
by Dansacct
Employees Worked With
Tiffany Norori. - 1 star
August 17, 2024
Awesome they are amazing thanks for everything. Amazing job. Definitely recommend them for everything. Thanks a lot Amazing job. Definitely recommend them for everything. Thanks a lot More
by rfortier93
August 17, 2024
Care on customer service is awesome, no nonsense insurance management (tires) along with manufactures insurance. Very friendly insurance management (tires) along with manufactures insurance. Very friendly More
by pedro27.12.61
Employees Worked With
August 16, 2024
Was in for a scheduled oil change and it took over 3 1/2 hours. Always schedule my oil changes in advance and it is a long wait. The service person did check in with me a few times so he was not to blame. hours. Always schedule my oil changes in advance and it is a long wait. The service person did check in with me a few times so he was not to blame. More
by gretchen
Employees Worked With
Artemis
August 16, 2024
Made appointment, I was on time. Told 3-4 hour wait. Maus Service on truck bought at this dealer. I left no service done. Should have been only a hour at most. Told 3-4 hour wait. Maus Service on truck bought at this dealer. I left no service done. Should have been only a hour at most. More
by kwhenrykerr
Employees Worked With
