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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,992 Reviews

1,992 Reviews of Maus Nissan - Service Center

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December 19, 2019

service no matter what day i make my appt John throne treats everyone as if they are the only ones waiting which we all know that waiting for service is drawn More

by Db1988.jd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2019 -

Maus Nissan responded

Thank you for taking the time to leave us a review, Db1988.jd! We appreciate you trusting us to care for your vehicle, and for recognizing the great work John does for our guests! Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 18, 2019

Love this place Let me start off by saying, this is the first dealership where I didn’t feel like I was just there because they want my money. The service advisors we More

by wade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Leon, Keith Walker, Jeremy Kettels, Amanda Ravenscroft, Anthony Falco
Dec 18, 2019 -

Maus Nissan responded

Thank you for taking the time to leave us such a wonderful review, Wade! We appreciate your business, but even more importantly- we appreciate you recognizing the effort we make to provide our guests with a truly exceptional experience! Thank you for being part of our Maus Nissan Family, we look forward to helping you when you're ready for your next vehicle, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 18, 2019

Oil change Went in for an oil change. Now I’ve been back twice for a oil leak and still leaking. I will be calling them again tomorrow. More

by hap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Thorne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2019 -

Maus Nissan responded

Hap, we can see that you are frustrated with your service experience. We do not have a record of a 'hap' visiting us, so we will need more information to address your concern. Please contact me directly, and I will be happy to help. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

December 18, 2019

Great staff & facility/WAY OVER BOOKED!! This is my first time to this dealership and I booked my appointment online for a tire rotation. I arrived on time, checked in and they took my car aw More

by tropicaldreamer2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennie Acosta
Dec 18, 2019 -

Maus Nissan responded

We appreciate you taking the time to leave us a review, TropicalDreamer2. With the holidays, we've experienced increases in service traffic leading to extended wait times. You should have been given an estimate of the wait time when you arrived, and kept informed throughout your wait. A manager will reach out to you soon, but in the meantime, if you have any more concerns, please call me directly. Thank you and have a blessed day. -Paul DaRocha, Loyalty Manager, 352-403-4811

December 18, 2019

Everything went nice and smoothly. Everything went great I got a oil change tire rotation and they fix the carpet in the inside I'm hoping that it doesn't happen again. More

by Ginny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Bentley, Russell Cherry, Katrina Atkinson, Chad Wyszynski
Dec 18, 2019 -

Maus Nissan responded

Ginny, thank you for the great review! Thanks for being part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 14, 2019

I’m a customer for 2 years I recommend maus nissan because they was a blessing because when I was in a bad situation they help me to get a car and I still have it and I always t More

by MaryTere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennie Acosta
Dec 17, 2019 -

Maus Nissan responded

Thank you for taking the time to leave us a review with all the stars, Mary! We appreciate the opportunity to earn your business, and look forward to serving you and your vehicle for years to come! Thanks for being part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 13, 2019

Oil changes Tiffany was my awesome customer service rep. She checked me in and out. The time estimated for the oil change was exact. Jeslyn Myers in parts, was v More

by johnh219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori, Jeslyn Myers
Dec 13, 2019 -

Maus Nissan responded

Thank you for taking the time to leave us such a wonderful review, John! Tiffany and Jeslyn both do a fantastic job, thanks for recognizing them! We appreciate the opportunity to serve you the "Maus Difference,' and we look forward to taking care of you and your vehicle in the future. Thank you for being part of our Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 13, 2019

Awesome Prompt courteous and professional service. Satisfied with the customer care given and vehicle maintenance provided. I would recommend using Maus Niss More

by oddo.tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Dec 14, 2019 -

Maus Nissan responded

Oddo.tom, thank you for the Awesome review! Katrina, and all of our Service Department, strives to give our guests that little bit extra we call the 'Maus Difference,' and we look forward to helping you the same way in the future. Thank you for being part of Our Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 11, 2019

Maus Nissan New Port Richey provided absolute best service a customer could ask for. Drew, from service has gone above and beyond to make sure all of my concerns were resolved. I even drove all the wa More

by mrusso051984
Recommend Dealer
Yes
Employees Worked With
Drew Ruggiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2019 -

Maus Nissan responded

Thank you for the wonderful review, Mr. Russo! We appreciate you trusting us to take care of you and your vehicle, and thank you for recognizing Drew- he runs a great service department that is dedicated to providing each and every guest with a truly exceptional experience! Thank you for driving all the way from Orlando just to be a part of Our Maus Family! Have a blessed day! - Paul DaRocha, Loyalty Manager

December 11, 2019

GREAT John was helpful as always John always goes and beyond whenever I go there for any service. He takes the time to explain everything they looked at and recommends anything that h More

by dragonheartcd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Maus Jr.
Dec 12, 2019 -

Maus Nissan responded

Thank you for the 5-Star Review, Dragonheartcd! We appreciate the opportunity to earn your business, and for the kind words- especially for recognizing John, who always does such a great job for our guests! Thank you for being a part of our Maus Nissan Family, and have a blessed day!- Paul DaRocha, Loyalty Manager

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