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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,899 Reviews

1,899 Reviews of Maus Nissan - Service Center

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December 06, 2019

Always my favorite car dealership Always an amazing experience. They always help me plan out all my future appointments and plan spending. They make sure that I have everything up to d More

by Jesster132
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ruggiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennie Acosta
Dec 06, 2019 -

Maus Nissan responded

Thanks for the great review, Jesster132! We strive to serve every guest like Family, and we are so happy that this was your experience! We look forward to helping you again in the future, and have a blessed day! -Paul DaRocha, Loyalty Manager

December 06, 2019

Great team at Maus I am very happy with the service, they keep you informed of every step. Nice to also get a free car wash even with routine services. Need to have mo More

by Robbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2019 -

Maus Nissan responded

Thank you for the great review, Robbie! We appreciate your business, and your feedback- I'll look into the donuts situation! Thanks again for being part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 05, 2019

Wonderful Service is always a great experience. My service writer is wonderful to work with. Maus has the customers best interest at heart I recommend ‘this dea More

by dlcasey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Dec 05, 2019 -

Maus Nissan responded

Dlcasey, thank you for such a kind review! We strive to give our customers a truly exceptional experience, and we're so glad that you had that you felt the 'Maus Difference.' Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 04, 2019

Relieving My daughter purchased a vehicle a year ago. Then she acquired a teaching job in China. So I had to take over payments, maintenance etc... When I took More

by nyree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2019 -

Maus Nissan responded

NYREE, we thank you for your kind and sincere review! Thank you for recognizing our customer-focused staff- they truly make a difference. We are so very glad that your experience reflected what we strive to accomplish every day! We appreciate you being a part of our Maus Nissan Family, and we look forward to serving you again in the future. Have a blessed day! - Paul DaRocha, Loyalty Manager

December 04, 2019

Good customer service I do all my car services in mass Nissan good customer service friendly work place good management great car dealership good cars on gas mileage More

by Mel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Maus Jr., Steven Barranco, Jennie Acosta, Katrina Atkinson, Tiffany Norori, Paul Guglielmo
Dec 04, 2019 -

Maus Nissan responded

Thank you for the great review, Mel! We appreciate your business, and we look forward to serving you again in the future! Thanks for being a part of Our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 04, 2019

Car wasn't starting properly My concerns were listened to and addressed, however I was charged for diagnostic service, wasn't happy about that and my car wasn't cleaned properly. More

by coachbag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennie Acosta
Dec 05, 2019 -

Maus Nissan responded

Thank you for taking the time to leave us a review, and we appreciate the feedback, Coachbag! Like most service departments, we do have a fee for diagnostics; however, if you choose to have the repair done here, (or if the repair is covered under warranty), then there is no separate or additional charge for the diagnosis. We do apologize if your vehicle was not cleaned well enough; please let us know when you will be in the area, and we will gladly refresh your car! Thank you again, for being part of the Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 04, 2019

Routine service for my 2016 Nissan Senta- All went very well Service Center is well organized and well run. I have had service pro Lance Johnson previous and today he provides excellent, professional service. xx More

by domalley440
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2019 -

Maus Nissan responded

Thank you for the great review, Domalley440! We are glad that you have enjoyed your experience with our service department, and appreciate you recognizing some of it's stars: Lance and Drew! Thanks for being a part of our Maus Nissan Family! Have a blessed day! - Paul DaRocha, Loyalty Manager

November 27, 2019

Service All services where not completed and after calling dealership twice I was basically told we are sorry we made a mistake. But in my eyes it was more t More

by wpac1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I believe the gentleman that called me was Drew?, Tiffany Norori
Nov 27, 2019 -

Maus Nissan responded

WPAC1966, we can see that you are upset, and would like to address your concerns. Before I contacted you, I did a little research to figure out what happened and spoke with the technician who worked on your vehicle. To explain, our technicians do not know if a customer's vehicle has Maus Care or not, they simply perform the work and make their recommendations from what they see. The technician who worked on your vehicle noted that your tires fell below 3/32nds of an inch, and based on the manufacturer's guidelines, made the recommendation that you should replace your tires. Knowing that a rotation would be an unnecessary expense in this instance, the technician did not perform the rotation thinking it would save you money. It should have been better explained to you at the time, but it was not a mistake. If you have any further questions or concerns, please do not hesitate to contact me directly. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

November 27, 2019

Thank you! I just had to come on for some minor service. I was treated very well by all the employees who saw me. They made me feel like I was part of the family More

by Bobby P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Poulsen
Nov 27, 2019 -

Maus Nissan responded

Thank you for the great review, Bobby! You ARE part of the Family. Welcome Home to Maus Nissan! - Paul DaRocha, Loyalty Manager

November 26, 2019

Oil change My oil change was done in a very reasonable amount of time. Katrina my service advisor was amazing very thorough very personable. Definitely a positiv More

by amijofla0106
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Nov 26, 2019 -

Maus Nissan responded

Thank you for the 5-Stars, AMIJOFLA0106! Our goal is to treat every customer like family and provide you with a truly exceptional experience unlike any other- we like to call it our 'Maus Difference!' Welcome to the Family! - Paul DaRocha, Loyalty Manager

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