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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,912 Reviews

1,912 Reviews of Maus Nissan - Service Center

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August 21, 2024

Staff is always pleasant and accommodating. Nice people to deal with, very informative. User friendly More

by Mike
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anyela Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2024 -

Maus Nissan responded

Thank you very much, Mike! Here at Maus Nissan we value you as a customer and appreciate your feedback. If there is ever anything we can help you with, please do not hesitate to contact us. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 21, 2024

My adviser, Naca, was really easy to speak with and work with. Out of all my service trips, he has been the best so far. I do find your service prices to be a lot higher than elsewhere, but quality work. More

by Cleverfoxx182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naca rivera
Aug 24, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan! We appreciate your continued trust, and thank you for taking the time to leave us this review. Naca does a phenomenal job taking care of our guests- thanks for recognizing him! We are thrilled that you are so happy, and we look forward to serving you for years to come, so please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 20, 2024

Overpriced unless you bought your vehicle there. Not worth going to, I keep trying them and I don’t know why, they also charge a 3% fee to use a credit card which is ridiculous. More

by mialaysia18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2024 -

Maus Nissan responded

We are disappointed to see that you are so unhappy with your recent visit, Mialaysia. We care deeply about the service we provide, so we will have a Service Manager review this right away, and reach out to you in order to address all of your concerns. Regarding the credit card transaction fee - when the processing companies increased their fees last year, we could no longer absorb their costs, and so made the difficult decision to pass the fee on to the consumer- this has been in place since last November. Please know that there are no fees on cash, debit, or the use of our DigniFi program. If you have any other questions, do not hesitate to contact us directly, and we will be happy to help. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

August 20, 2024

Our service technician made a careless mistake that cost us over $3,000. We needed a quote for some front end work during an oil change appointment. Not only did that appointment take 4 hours but we were gi More

by marissap1020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zero star attendant knows who they are!
Aug 24, 2024 -

Maus Nissan responded

We can see that you are frustrated, and completely understand why you are so upset: No one would want to pay for something out of pocket if it was covered under warranty! When you first brought your vehicle concern to us, we diagnosed your problem, and provided you with a quote for what that repair would cost. At that time, you declined the repair, having never mentioned you had an extended service contract. If you had elected to do the work with us, we would have proceeded to asking about pay options, and we would have asked if you had any extended service contracts that might help cover the cost. Regardless, if you had done the repair here, and we had still made this mistake, we would make it right. However, when you declined the repair here, you then went to another shop and paid them to perform the work, but they never inquired as to if you had any extended coverage. We were completely cut out of the loop in our ability to assist you. We recommend that you ask the shop where you had the work performed, if they can't help you go through your warranty company. You can also contact your warranty company directly, and ask them to reimburse you. If you have any other questions, please don't hesitate to ask, and we will be happy to address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

August 20, 2024

The dealership contacted me for an annual free check up. I was amazed it was actually freight very pleasant in and out no problem at all. More

by lucy7125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Lucille! We appreciate your trust, and we thank you for taking the time to leave us this review. We look forward to serving you for years to come - so please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 20, 2024

Great service department go out of their way to help you with any questions you have about your vehicle More

by PAULSR0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2024 -

Maus Nissan responded

Thank you very much, Paul! Here at Maus Nissan we value you as a customer and appreciate your feedback. If there is anything we can help you with please do not hesitate to contact us. Thanks again for your support, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 20, 2024

The employees are great people and they are very knowledgeable and professional… would highly recommend More

by FORBELLA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anyela Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keegan Boylan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hassett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Charmaine! We appreciate your trust, and thank you for leaving us this review. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family! Thank you for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 20, 2024

Sal is awesome, as are the techs. I have no love for the sales/finance side. My last car buying experience was terrible, I paid a lot for a certified preowned vehicle for it to have d More

by zeich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department, Zeich. Sal is awesome, and takes great care of our guests - thanks for recognizing him. We are disappointed; however, that the rest of your experiences weren't so wonderful. If you would like to discuss it further, we would be happy to speak with you, and learn more about what happened, and hopefully see if there is anything we can do to make things right. Thank you again for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

August 20, 2024

Good service and good people, always on top every thing, no complaints, good experience every time More

by carlos_rosario6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anyela Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Carlos! We're thrilled that you are so happy, and we look forward to serving you for years to come - so let us know if there's ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 20, 2024

Best customer service. They always take care of my NV 3500 cargo van and do an excellent job. They always great me when a smile and checking out is extremely fast. More

by robmoran1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2024 -

Maus Nissan responded

We are overjoyed that you are so happy with our Service at Maus Nissan! We look forward to helping you for years to come - so please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

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