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1,675 Reviews of Maus Nissan - Service Center
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March 14, 2013
We've always felt that it's really the service advisor who keeps customers coming back to Ferman for repairs and maintenance -- that's who makes or breaks it for us. When our favorite advisor lef advisor who keeps customers coming back to Ferman for repairs and maintenance -- that's who makes or breaks it for us. When our favorite advisor left Ferman a few years ago, we were so lucky to have Jaime Kissinger take over. Not only does he take care of our older model Chrysler, but he really takes care of us. He knows our car inside out ... knows what needs to be checked ... knows the proper maintenance that's right for us. I only continued servicing our car with Ferman because of Jaime's outstanding customer service, great attitude, knowledge and genuine kindness. When I pulled up to Chrysler for an appointment last year to find he wasn't there, I had a terrible, terrible experience with a very rude and unprofessional advisor -- who was since fired by Ferman. When I learned that Jaime was moved to Nissan, I immediately contacted him and he assured me that he could continue as our service advisor. Not only does he know everything about cars, but he knows everything about our car ... and it's his positive attitude and helpfulness that keep us loyal to Ferman service. We trust Jaime and we know that he'll always do what's right because he's honest and dedicated. He puts customer service first and we feel safe driving our car because of him. More
by melissadoff
Helpful November 13, 2012
Dealership is located close to my home and I am very satisfied with dealership. They have been maintaining my oil changes and other services since I purchased the car. satisfied with dealership. They have been maintaining my oil changes and other services since I purchased the car. More
by RKrewson
August 03, 2011
I took my vehicle in for service. Was suprised to find their prices were less for an oil change than Walmart. They recommended some stuff which I did some things but they didn't pressure me because I didn their prices were less for an oil change than Walmart. They recommended some stuff which I did some things but they didn't pressure me because I didn't do it all. They were faster than expected. The only reason I went was for a recall, I didn't expect them to be so nice and affordable. More
by Ironcowboy1903
Employees Worked With
Cory and Frances
January 24, 2011
First I was told to bring my car in to the New Port Richey dealership for a window defect in the Liberty Jeeps and they would be happy to take care of it, I have already had all four windows replaced b Richey dealership for a window defect in the Liberty Jeeps and they would be happy to take care of it, I have already had all four windows replaced because they just fall down while you are driving, I was never charged for this BUT this time I get there and am told that I might have to pay for it, to leave my car, no sooner than I get home, 26 miles away, I get a call saying they don't have the part and I can either get my car (in the rain) or leave it over the weekend. I think they could have told me before I left home that the part was not in, before I drove 26 miles on my only day off by looking in the computer to see if the part was in. The service department has changed people since I was last there and I did not like the new service person or his attitude. It seemed he was trying to prepare me that I was going to pay them something no matter what, even though I received a letter from Jeep that the windows would always be honored because the Liberties has a defect with the windows and they recognize that. Also the first set of windows that were replaced, I had paid to have them tinted and when they replaced them it was not the same tint that was taken out. I am not happy with this service department and will be looking in Spring Hill for another dealership to deal with. More
by gnlow1
Employees Worked With
Jamie
