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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,668 Reviews

1,668 Reviews of Maus Nissan - Service Center

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February 20, 2017

Poor service after sale Car dead in a parking lot and I was made to feel like my being stuck was not a concern to the service department. Car one month old. Do I have a lemon More

by Free
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Gutcheon
Feb 21, 2017 -

Maus Nissan responded

Dear customer, We’re very sorry for the inconvenience you experienced. However, we feel we did our very best to offer everything we could to help in your given situation. You declined our offer of roadside assistance or towing your vehicle into our dealership so that we could assist. Because you were located in the Tampa/Wesley Chapel area, we were not able to send a member of our staff out to repair your vehicle on-spot, as requested. We wish we could have done this for you, but we simply aren’t equipped to do so. Again, we’re very sorry that you had to experience this, but we offered everything possible in the given situation.

January 21, 2017

helpful, quick Dixon as very helpful & on top of everything. He knew the answers to all of our questions. He was also very honest with us about everything, especial More

by Julie Nguyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Ginley, Aldo Rrethatakaj, Dixon Iglesias
January 19, 2017

CAVEAT EMPTOR!!! We have purchased 6 automobiles from this dealership in the past 5 years. Our last experience has been the worst. First they add $1000 to the price of More

by Fred Millan
Recommend Dealer
No
Employees Worked With
Jason Rowland
Jan 19, 2017 -

Maus Nissan responded

Fred, We understand your frustrations and apologize for you not being fully aware of what you were signing and how it was presented. We have taken this into consideration and will be implementing the proper sales approach training on presenting the LifeTime oil changes. We would be happy to provide you a copy of the agreement stating that the Oil Change program will remain in tact only if the owner preforms the suggest maintenance items as advised by the manufacturer if you would like. Keep in mind the reason this in place is to protect your investment by rotating your tires every time you get an oil change. The oil change is complimentary and the tire rotation is only $19.95 while most quick service families get $49.95 for this.

January 12, 2017

not happy anthony knudson I bought a 2012 f150 2.5 month ago their was a few issue with the truck power outlet on dash did not work and the front rotor are out of round . its More

by tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Rowland, Joe Lucatra
Jan 16, 2017 -

Maus Nissan responded

Tony, Thank you for the review. We are glad to hear you liked the way Joe Lucatra was able to take care of you. With the brakes being a wear item we would have inspected them for safety and drive ability. Thanks again for the review and your business.

December 31, 2016

Customer Service What a fantastic experience! Maus Nissan will exceed your expectations. Kevin Leon was a fantastic person to work with and he had the customer's best- More

by cargirl69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Leon
October 03, 2016

This place is unstable unreliable My son recently purchased a used or in the bill from Nissan and lifted two weeks it was a clunker making noise they refused to honor the warranty and More

by Snickers5763
Recommend Dealer
No
Employees Worked With
Sean Ginley
August 12, 2016

twist wording around and lies I bought my car march of 2016 I had a problem with the miles to empty reading took it in they said nothing was wrong with it and they were very rude h More

by stressed2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Drew something I did not get his last name
Aug 25, 2016 -

Maus Nissan responded

Dear customer, we appreciate your feedback and are very sorry you feel you were treated rudely in our service department. That is never our intention. However, we believe we were very kind and courteous in our interactions, explaining clearly that the complimentary oil change program states that all Nissan-recommended maintenance must be performed at our dealership to keep the program in effect. This is also stated in the contract signed at purchase.

June 03, 2016

Maus Nissan leasing Maus Nissan is absolutely the BEST Dealership I have ever had the pleasure of doing business with! They are VERY professional, VERY friendly & reaaly More

by CaptMattBruceRet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Maus Jr., Carrie Poulsen, Kaitlyn Ceballos, Nick Bentley, Melanie Pletscher, Savannah Maus
March 17, 2016

SERVICE DEPARTMENT CHEATING WITH A CUSTOMER MY GRANDSON TAKE MY NISSAN MURANO TO A SERVICE DEPARTMENT. I DID BY EXTENDED WARRANTY, BUT I HAD 30 DAYS WAITING PERIOD, I MAKE MISTAKE SEND MY MURANO More

by zozikam67
Recommend Dealer
No
Employees Worked With
JESSIE SCICOLON/729
January 23, 2016

Carrie! This dealership has a great asset in Carrie Poulsen! She is awesome to work with, and has a very positive attitude and outlook. Thanks Carrie! More

by WES1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carrie Poulsen
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