Maus Nissan - Service Center

I had an appt. at 10:30 am was told I would be there an 1hr 1/2. I waited til 1:45pm before leaving. I had an oil change,2 filter changes, heat/air condition check and car wash. The mechanic never took my 1hr 1/2. I waited til 1:45pm before leaving. I had an oil change,2 filter changes, heat/air condition check and car wash. The mechanic never took my car into the stall until about noon. I see no reason to have an appt. at 10:30. thus the reason for 2 star rating. I know an oil change can be done in 15 minutes and filters maybe 10 minutes at the most oh and 1 wiper changed 5 minutes car wash 20 minutes tops waiting for other people so why a 3 HR an 15 min wait with an appt? Thank you for this opportunity to write my opinion. Carol Capodanno More

Tiffany was very efficient.She explained to me Tiffany was very efficient. She explained to me everything that I need to know and gave me a list of future needs. The rental was great help too. Tiffany was very efficient. She explained to me everything that I need to know and gave me a list of future needs. The rental was great help too. More

Jennie was a pleasant woman and helped me to correct all the things I needed to. Wish they had worker's like her all over the things I needed to. Wish they had worker's like her all over More

Nissan is great. Every time that I go in there they always treat me so nice. And they always tell me exactly what's going on with my car and they always keep me updated. love you guys!! always treat me so nice. And they always tell me exactly what's going on with my car and they always keep me updated. love you guys!! More

Always Amazing I love being a part of the Maus family. There is never any hassle when I take my vehicle in for any maintenance. If I don't have the money to do a c I love being a part of the Maus family. There is never any hassle when I take my vehicle in for any maintenance. If I don't have the money to do a certain service I always have the option to bring it back when it's more convenient for my pocketbook. Lance is my "go to" guy and he always makes me feel welcomed and a pleasure to deal with. More

Excellent Customer service! Only issue I experienced was the service tech did not check my tire pressure when the rotation was done! Courtesy ride was very convenient the service tech did not check my tire pressure when the rotation was done! Courtesy ride was very convenient More

Generally the service went fine. However the tech dirtied the inside of the car and didn’t clean it up and apparently no one checked before returning it to me. I was late and didn’t have time to t dirtied the inside of the car and didn’t clean it up and apparently no one checked before returning it to me. I was late and didn’t have time to talk to them about it More

I was there for General service on my 2017 Sentra and was impressed with the entire Dealership they put great effort into all that matters to you the customer. Michelle handled my Service with kid gloves, impressed with the entire Dealership they put great effort into all that matters to you the customer. Michelle handled my Service with kid gloves, and informed me of Service that I need to take care of to keep my 100,000 mile warranty in tack. Thank You Michelle! P/S I wish that I knew the mechanic that did the work I would name him here to, but I can say this he was professional at his job also! More

Every one is super friendly. Showroom is very pretty. Sales force polite and listens. Colby was phenomenal. Finance was efficient and great to work with Sales force polite and listens. Colby was phenomenal. Finance was efficient and great to work with More

It took 3 hours and 15 minutes for an oil change. No update while I waited until I asked at the two hour mark. I called the wrong maus nissan to complain and spoke with service manager corey. He was nic update while I waited until I asked at the two hour mark. I called the wrong maus nissan to complain and spoke with service manager corey. He was nice and listened to me. Said he would have brandon call me but he never did. Tiffany implied it was my fault for coming on a saturday. I would never buy a car there due to the service department. My can't you create an app for customer to login and hold their place and provide a rough time when they will be doing the service. More