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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,977 Reviews

1,977 Reviews of Maus Nissan - Service Center

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May 14, 2020

Excellent customer service as usual! Every time I come in I am treated with respect, knowing that Maus Nissan will take care of their customers. More

by Lhimelhoch
Recommend Dealer
Yes
Employees Worked With
Lance Johnson, John Thorne
May 15, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey! We are overjoyed that you are so happy, and we look forward to serving you again, soon! We appreciate your continued trust, and thank you for your kind words. Thank you for being a part of our Maus Nissan Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager

May 13, 2020

Quick, thorough and efficient. Katrina a pleasure to work with. 25 word requirement ridiculous when you are asking for favor. Xxxx xxxx xxxx xxx xxx More

by Adrienne
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
May 18, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Adrienne. We appreciate your trust, and thank you for taking the time to leave us a review. Katrina does a great job, thank's for recognizing her- she's definitely worth the 25 words! Thanks for being a part of our Maus Nissan Family, and we look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

May 13, 2020

Very pleasant staff. Was right on target with how long service would take. Clean area. Got a car wash free of charge. Thanks very much More

by agallagher631
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
May 14, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey! We appreciate your continued trust, and we thank you for your wonderful review! We look forward to serving you again, soon! Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

May 13, 2020

Everyone is always friendly and quick to assist. Tiffany is always very helpful and apologetic if there is the slightest wait. Thank you for your help! More

by RACHELGLLN
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
May 14, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Rachel! Thank you for the opportunity to earn your trust, and thank you for the 5-Stars! Tiffany does a fantastic job for our guests- thank you for recognizing her! We appreciate you being a part of our Maus Nissan Family, and we look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

May 13, 2020

Service is always good Tiffany is AWSOME! And the wait is not that bad. Never had a problem there and always like the car wash. More

by Mdickey25
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
May 14, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey! We appreciate your trust, and we thank you for leaving a review. Tiffany is awesome, thank you for recognizing her! We thank you for being a part of our Maus Nissan Family, and look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

May 13, 2020

The service was great. Friendly staff and a comfortable waiting area. Lance was very helpful and made sure that all my needs were met. Got me out pretty quickly as well More

by Raiderbob44
Recommend Dealer
Yes
Employees Worked With
Elizabeth Berumen, Lance Johnson
May 18, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Raiderbob44! We appreciate your trust, and we thank you for leaving us such a wonderful review! Lance does a great job for our guests, thanks for recognizing him! We're grateful to have you as a part of our Maus Nissan Family, and we look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

May 11, 2020

IA visit that was not pleasant There was no visible effort to enforce CDC guidelines on covid-19. No one wore face maks, no one observed social distancing, it seemed like the pande More

by wadepossi
Recommend Dealer
No
Employees Worked With
John Thorne
May 12, 2020 -

Maus Nissan responded

We are very sorry that you feel this way. We take the safety of our customers and staff very seriously. At the start of this pandemic, we led the way with sanitizing all areas of the dealership, especially all customer touch points, and increased our deep cleaning frequency, daily. We have checked the temperatures of employees, as needed, and sent anyone home who was not feeling well, and have allowed those staff members to return only with doctor approval. We have offered masks to staff as well as customers, for their protection, and have followed all official requirements. At this time, masks have not been made a requirement. With regards to the diagnostic fee and the expense of repair, we may yet be able to help you explore other options, such as breaking up the cost over time, or even trading in your vehicle for something newer. There are many great incentives available now that make this one of the best times ever to buy a vehicle: thousands off in discounts, delayed payments, even 0% interest for up to 84 months on select models, with approved credit, A manager will reach out to you shortly, but if you would like additional information, or have any other questions or concerns, please do not hesitate to contact me personally, and I will be happy to help. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

May 11, 2020

Your staff was amazing I was so upset with the damage to my car and your staff calmed me down and took care of the issue including your car wash man he went above and beyond to buff off the paint from the f More

by Tim
Recommend Dealer
Yes
Employees Worked With
Ron Caltigirone, Elizabeth Berumen, Joseph Cabusao
May 18, 2020 -

Maus Nissan responded

We are overjoyed that you are so happy with your experience here at Maus Nissan of New Port Richey, Tim! We were sorry to hear about your fender-bender, but glad that we could help! We appreciate you being a part of our Maus Nissan Family, and we look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

May 11, 2020

Outstanding service, personnel we’re absolutely amazing, especially Justin Follano who went out of his way to provide the best service possible. Maus stood apart from my dealings previously at Wesley Chapel More

by Schadler.brandon
Recommend Dealer
Yes
Employees Worked With
Justin Follano
May 18, 2020 -

Maus Nissan responded

Schadler.brandon, we are overjoyed to hear how happy you are with your experience here at Maus Nissan of New Port Richey! We thank you for the opportunity to earn your business, and thank you for your kind words! Justin does a fantastic job for our guests- thank you for recognizing him! Welcome to our Maus Nissan Family, and we look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

May 09, 2020

Choosing Maus Nissan has afforded me great car buying and servicing experiences. The staff throughout the dealership are very friendly, knowledgeable and professional. Best car dealership ever. More

by Tonrie14
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
May 09, 2020 -

Maus Nissan responded

We are overjoyed to hear how happy your are with your experience, Tonrie14! We are so grateful that you are a part of our Maus Nissan Family! Thank you for your trust and your wonderful review. We look forward to serving you again, soon, and have a very blessed day! - Paul DaRocha, Loyalty Manager

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