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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,668 Reviews

1,668 Reviews of Maus Nissan - Service Center

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November 11, 2019

Very good Good service, very professional Great will be back waiting area was very clean and comfortable and nice wait period was not too bad time went fast More

by capgar0
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Nov 11, 2019 -

Maus Nissan responded

Thank you for the 5 stars, Capgar0! We strive to treat all of our guests to a truly exceptional experience: from premium amenities, to quality work, and friendly service- that is the 'Maus Difference!' Welcome to the Family! - Paul DaRocha, Loyalty Manager

November 11, 2019

stop mailing me cards telling me how much you need my car all the service was good. Nick the car salesman was great but I doubt I would buy a car from this dealer ship. When they gave me their estimate on ou More

by dlsnews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Strebel
Nov 11, 2019 -

Maus Nissan responded

Thanks for the 5-stars, dlsnews! Please contact me directly, and I will help resolve your concerns. Have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

November 11, 2019

Service Everyone is professional. Explains the service that will be done. States about how long it will take to be done. The shuttle service is awesome and wa More

by Klg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emma who drives the shuttle , Demetrios Klindonas
Nov 11, 2019 -

Maus Nissan responded

Thank you Klg, for the great review. We appreciate the opportunity to demonstrate the 'Maus Difference,' and look forward to helping you again. Welcome to the Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

November 07, 2019

Oil change takes ridiculously long Got to the dealership on time for my appointment and they took for ever to do a simple oil change, I told them in advanced I had to go to work and the More

by AG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tiffany Norori
Nov 22, 2019 -

Maus Nissan responded

Good afternoon AG, We are disappointed to hear that you did not have a great experience with our service department, and for that we apologize. It is our sincere effort to complete repairs and services in an accurate and timely manner; however, sometimes we just miss the mark. While it is not a perfect analogy, I liken vehicle service to the medical industry in this way: you can have a doctor's appointment, but when you arrive, sometimes the physician is still with the previous patient, as their diagnosis was more complicated, and your wait time becomes extended. These delays are unfortunate, but sometimes, unavoidable. We are concerned; however, that you feel other services were not completed. We invite you to return with your vehicle and meet with Drew Ruggiano, our Service Director, so that he may review with you the results of your multi-point inspection and ensure everything that was supposed to be done was completed. Please feel free to contact me directly to arrange this visit, or if you have any other questions or concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

November 07, 2019

Great Great service. Quick. Efficient. Able to diagnose and fix issues without overcharging customers. Will be coming back. Great warranty plan. Will purch More

by 2x303cp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennie Acosta
Nov 08, 2019 -

Maus Nissan responded

Thanks for the great review, and we look forward to helping you again! We are happy to have you be a part of our Maus Nissan Family, and God bless! - Paul DaRocha, Loyalty Manager

November 07, 2019

The service was outstanding he answered all my questions I h He was helpful with all the questions I had and he answered them and he fixed the problem I did not wait that long that was nice and he got my car was More

by Nicholas23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damir Kalabalukovic, Jerreld Jenkins, Paul Berman, Gary Bernhardt
Nov 08, 2019 -

Maus Nissan responded

Thank you for the 5 Stars, Nicholas! All of our staff are here to serve you! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

November 07, 2019

Moulding replacement Clean accurate repair done in adequate amount of time, Great mechanics, clean work , they even washed my car. I decided to wait so I took advantage More

by Wilhe40546
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Nov 08, 2019 -

Maus Nissan responded

Thank you Wilhe40546, for the positive review. Our service adviser Tiffany does a fantastic job! We are committed to providing all of our guests with a truly exceptional experience- and that is the Maus Difference! Thank you for being a part of the Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager.

November 07, 2019

Quick and easy A relaxing experience and we'll handled. Knew what was going on and helped me through the financing really well. Let me know about the prices up front More

by Vhamm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MATT BOYLAN
Nov 08, 2019 -

Maus Nissan responded

Thank you Vhamm for the great review! It sounds like you experienced the Maus Difference! Thanks again for the opportunity to earn your business, and Welcome to our Maus Nissan Family! - Paul DaRocha, Loyalty Manager

October 08, 2019

Service department filled with liars Was told I need a new battery. Had it tested elsewhere twice. The battery is fine. Just a scam. Do not want to go back. Did not put the cover to my More

by cscy7d6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
Nov 09, 2019 -

Maus Nissan responded

Good afternoon cscy7d6, we appreciate your feedback and apologize if you did not have a good experience. We make our battery replacement recommendations based on the results of a Nissan approved battery diagnostic tool that compares your battery's health to current national specs for your VIN. The test will tell us if it is either a good battery, if it should be retested, or if it should be replaced, and we maintain a record of the results. We would be more than happy to review those results with you, as well as answer any other questions you may have. Please contact me directly, as I want to help address all of your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

October 05, 2019

Very goof Very good customer service and car feels better now... I don't'rember everyone's name but all wry nice, pleasan milliru, too ... happy people ... i More

by Oldalti.smama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lanve Johnson and Savamnsh
Nov 11, 2019 -

Maus Nissan responded

Thanks for the 5-stars, Oldalti.smama! We appreciate the opportunity to share with you our 'Maus Difference!' Welcome to the Family! - Paul DaRocha, Loyalty Manager

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