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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,977 Reviews
Call Service Center (727) 999-6287

1,977 Reviews of Maus Nissan - Service Center

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May 20, 2020

Very very polite and knowledgeable. It was an honor dealing with Maus Nissan. I will recommend them in the future for sales and service. Thank you for your professionalism and kindness. More

by Jimmy Fonck
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Report | Print
May 22, 2020 -

Maus Nissan responded

Thank you for your recent visit to Maus Nissan of New Port Richey, Mr. Fonck! We appreciate your trust, and we thank you for your kind words. All our staff are dedicated to providing each guest with a truly exceptional experience- that's the #MausDifference! We are very pleased that you are so happy, and we look forward to serving you again, whether it's in Sales or Service! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

May 20, 2020

The Service techs and other workers are efficient and polite. They are very helpful and answer questions quickly. The place was clean and nice looking. More

by JCBS
Recommend Dealer
Yes
Employees Worked With
Aldo Rrethatakaj, Linda Vulcanoff, Tiffany Norori
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May 22, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, JCBS! We appreciate your business, and thank you for taking the time to leave us a review. Welcome to our Maus Nissan Family! We look forward to serving you again, soon, and have a blessed day! - Paul DaRocha, Loyalty Manager

May 20, 2020

I dropped my car off for its oil change and tire rotation. Greeted promptly and escorted into consultation area, which was very clean. Areas were clearly marked with covid19 protocol for safety. I h More

by rlaw4323
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
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May 22, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Rlaw4323. We appreciate your trust, and we thank you for your kind words. We take the safety of our customers and staff very seriously, and are dedicated to providing each guest with a truly exceptional experience. We are very pleased you are so happy, and look forward to serving you again, soon. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

May 20, 2020

Excellent customer service! Enjoy listening to the joy FM while I was waiting. Only suggestion is that the staff should be wearing some kind of personal protective gear. God Bless! More

by Harriette
Recommend Dealer
Yes
Employees Worked With
John Thorne
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May 23, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Harriette! We appreciate your trust, and we thank you for your kind words. We have taken many precautions for this pandemic, and have even made hand-sanitizer and masks available to customers and staff who want them; however, we are not requiring their use at this time. If you have any other questions, please don't hesitate to contact me personally. We are grateful that you are a part of our Maus Nissan Family, and we look forward to serving you again. Have a very blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

May 19, 2020

Top notch service and easy to deal with. Always do what they say and in a timely fashion. Very friendly staff, make you feel right at home. More

by Sanbarpar
Recommend Dealer
Yes
Employees Worked With
John Thorne
Report | Print
May 21, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Sanbarpar! We appreciate your trust, and thank you for the 5-Stars! John does a fantastic job for our guests- thank you for recognizing him! We are very pleased that you are so happy, and look forward to serving you again, soon. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

May 18, 2020

I had an oil change and was very pleased with the fact that Katrina got me in an out in about an hour, and also made sure I had a car wash. More

by Mrblechner
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
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May 21, 2020 -

Maus Nissan responded

Mrblechner, thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey. We appreciate your business, and thank you for taking the time to leave us a review. Welcome to our Maus Nissan Family, and we look forward to serving you again, soon. Have a very blessed day! - Paul DaRocha, Loyalty Manager

May 18, 2020

I came for service, just the oil change and a few other things for my Nissan Sentra, and services good at this establishment. I did not really care for the fact however that they we're not practicing socia More

by carolync0
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Report | Print
May 21, 2020 -

Maus Nissan responded

Carolync0, we appreciate your feedback, and thank you for your business. We actually have taken many precautions for this pandemic, to include the following: We have sanitized all customer touch points, and increased deep cleaning frequencies. We have rearranged seating to allow for more space, and posted Social Distancing signs throughout the store. We have taken temperatures of employees, as needed, and have sent anyone home who was not feeling well- and only allowed them to return with doctor approval. We have made masks available, for all who prefer, who work or visit our store, (though we are not requiring the wearing of masks). We have also made valet services available for Service customers, and we have activated online purchasing for remote buying. If you have any other questions or concerns, please reach out to me personally, and I would be happy to help in any way that I can. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

May 18, 2020

Very concerned about lack of masks and social distancing in the service department. Large Plastic bag left in my vehicle. Not happy with lack of social distancing and lack of mask wearing. I did not see o More

by Sarahfsullivan
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Report | Print
May 19, 2020 -

Maus Nissan responded

Sarah, we are very sorry you feel this way. We have sanitized the entire store, and have increased the frequencies of deep cleanings. We have adjusted seating to allow for social distancing, and we are checking temperatures of employees, as needed, and sending them home, if they are not feeling well. We are only allowing these employees to return with a doctors' note. At this time, wearing a mask is not required, so we are not forcing PPE on guests or staff; however, we have made masks available, free of charge, to all who have this preference. We have made valet service available for our customers who prefer to have their service work done without physically coming to the store, and we have activated online purchase options for remote buying. The 'plastic bag' that you found was most likely the protective seat covering we use to keep your seat from getting dirty by a technician. It should have come out before we brought you your vehicle, and if they forgot to remove it, we certainly apologize. A service manager will reach out to you shortly; however, if you have any other questions, please do not hesitate to contact me personally, and I will help address your concerns. Thank you, and have a blessed day. -Paul DaRocha, Loyalty Manager, 352-403-4811

May 18, 2020

Tiffany was great , she made everything as easy as possible and I appreciate your guy's hard work , thank you for being open and fixing my air bags ! More

by Jeffreyclegg5
Recommend Dealer
Yes
Employees Worked With
Tiffany
Report | Print
May 21, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Jeffrey! We appreciate your trust, and thank you for your kind words. Tiffany does a great job for our guests- thank you for recognizing her! Welcome to our Maus Nissan Family, we look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

May 18, 2020

Tiffany Phillips was amazing and very professional! Definitely earned a lifetime customer with her exceptional service and going the extra mile to help me find exactly what I need. She deserves a bonus More

by Shaker Zaki
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Report | Print
May 21, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Shaker! We appreciate the opportunity to earn your trust, and thank you for taking the time to leave us such a wonderful review. Tiffany does a great job for our guests, we're very happy to have her on our team! We are very pleased that you are so happy, and we look forward to serving you again! Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

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