Maus Nissan - Service Center

Programming update First time visiting your service dept. and your staff from checking in the car to delivery was smooth. Waiting was no problem. Staff gave excellent. First time visiting your service dept. and your staff from checking in the car to delivery was smooth. Waiting was no problem. Staff gave excellent. More

One issue I came in for an oil change. I mentioned that my airbag light started coming on the day before. I was told it would cost $130.00 just to diagnose th I came in for an oil change. I mentioned that my airbag light started coming on the day before. I was told it would cost $130.00 just to diagnose the problem. That seems outrageous. I understand it might cost that much to fix it, but just to look at it. That’s not a SERVICE dept. I assume you just plug it in and the program tells what’s wrong. $130 really??? More

Great Service Had to take my car in for recall update to computer! John was my service tech and he was great!!! I would highly recommend Maus Nissan. Had to take my car in for recall update to computer! John was my service tech and he was great!!! I would highly recommend Maus Nissan. More

Service and Sales Departments John Thorne has been my Service Representative since day one at Maus Nissan, and I wouldn't allow anyone else to touch one of my cars. John Thorne has been my Service Representative since day one at Maus Nissan, and I wouldn't allow anyone else to touch one of my cars. More

Amazing I brought my car in for its regular oil change and for a smell I couldn't figure out. Lance explained to me what it probably was and sure enough he wa I brought my car in for its regular oil change and for a smell I couldn't figure out. Lance explained to me what it probably was and sure enough he was right. He also called me to let me know that I needed extra service done and the cost. It took a little longer, but I was greeted by my Maus family. Was glad to see Sean back and also to see Drew and Jerald. Great bunch of people... More

Oil change/tire rotation I only go here because my husband bought the package when he bought the car for me. They offer a free car wash with service. The car wash takes about I only go here because my husband bought the package when he bought the car for me. They offer a free car wash with service. The car wash takes about an hour! This time it took almost 2 hours just for the oil change and tire rotation! They always say the service time is about an hour. It’s ALWAYS longer. They are just too slow!! More

Failure to complete job Brought my car for a oil change was told I needed a new battery I purchase the battery was notified that my vehicle was ready. I went to the cashier a Brought my car for a oil change was told I needed a new battery I purchase the battery was notified that my vehicle was ready. I went to the cashier and paid for the oil change and battery. Received a phone call after driving around 20 miles that they didn’t put a new battery in the car. Was ask to return back More

Everyone was excellent! Came in to get my oil changed and everyone was great! Quick, friendly and very helpful! Even got my car washed! Service was quick too. Even better! Came in to get my oil changed and everyone was great! Quick, friendly and very helpful! Even got my car washed! Service was quick too. Even better! More

Rather disappointing Came in Friday Jennifer was my service writer started off ok the problem was when done tech refreshed my computer I watched thru the window when do Came in Friday Jennifer was my service writer started off ok the problem was when done tech refreshed my computer I watched thru the window when done he parked it I thought maybe should be test driven then left his seat cover in it I don't want to take it home then there was two skuff Mark's white in color against my red color truck on the drivers front door what makes it worst he should have came in and told jennifer then I bought it in also because the tailgate molding fell off was told it was abuse why would they assume that talso had a history code jennifer never advised me what it was maus could had offered a detail at no charge and i would have been happy also jennifer had made a call to someone to touch up the skiffs she had to order a drivers front ac bezel plastic chrome was coming off she said if i didn't hear back I'm to call and follow up on my part is that great customer service then you have a leatchie salesman lurking around inside asking what I had in for service another way of making sales seems like maus is like the rest remember getting to big is not the answer More

Everyone made everything easy; answered all questions As a recent widow of Robert, I will be bringing the Murano in for service myself. At first, anxious, ALL employees in the service department were mos As a recent widow of Robert, I will be bringing the Murano in for service myself. At first, anxious, ALL employees in the service department were most helpful from arrival to departure. Florence Myers More