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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,977 Reviews

1,977 Reviews of Maus Nissan - Service Center

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June 05, 2020

Paul DaRocha is a very dishonest manager who promised us the defects on our car that we purchase , would be fixed. He didn’t come through with his promises on our purchase receipt. We will absolutely never More

by Josie
Recommend Dealer
No
Employees Worked With
Paul DaRocha
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alain Garcia
Jun 05, 2020 -

Maus Nissan responded

Ms. Dziarkowski, I am very sorry that you feel this way. I invite you to come back to the dealership so that we can discuss this with our management team, or if you prefer, you can call me personally on my cell, and I can help you address your concerns. - Paul DaRocha, Loyalty Manager, 352-403-4811

June 04, 2020

Great service, everything I asked for was taken care on my time frame, they worked with me through it all with a smile and had my car ready on time. More

by Moatsk1
Recommend Dealer
Yes
Employees Worked With
Anthony Falco
Jun 05, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Parts and Services Department at Maus Nissan, Moatsk1! We appreciate your trust, and thank you for your great review. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 04, 2020

Very friendly very helpful always takes care of anything that I need done with my van in a timely manner very professional i’ve had my work van in there several times and never ever had a problem More

by Guy.lobman
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Jun 05, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Guy.lobman! We appreciate your continued trust, and we thank you for your kind words. All our staff are dedicated to providing each guest with a truly exceptional experience. We are very pleased that you are so happy, and we look forward to serving you again, soon. Than you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 04, 2020

Two amazing ladies, this visit I had Tiffany - she went over all my services and told me what I needed to get done .. Love it More

by spurge22
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson, Tiffany Norori
Jun 06, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, spurge22! We appreciate your continued trust, and thank you for taking the time to leave us a review. Tiffany and Katrina both do a fantastic job for our guests, thank you for recognizing them! We are very pleased that you are so happy, and we look forward to serving you again, soon. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 04, 2020

Waited 2 hours for an oil change with appointment. No communication on what was taking so long while i waited. Not the first time either. More

by kewll33
Recommend Dealer
No
Employees Worked With
Jeremy Kettels
June 04, 2020

Overpaid ! I presented a 15% coupon to receive a discount for the service and I received 10% Instead of $ 750.11 I paid $ 787.09 Difference $ 36.98 is ju More

by andrzej_banys
Recommend Dealer
No
Employees Worked With
Tiffany Norori
Jun 05, 2020 -

Maus Nissan responded

We can see that you are frustrated, and apologize if you had a bad experience. Management would like to discuss this matter with you; however, we do not have enough contact information in this post to reach out. Please call me personally, and I will do my best to help address your concerns. Thank you for your feedback, and have a blessed day. - Paul DaRocha, loyalty

June 04, 2020

Excellent service. The environment was clean which made me feel comfortable to wait on my car while it was being serviced. John was very accommodating given my schedule. Understood my concerns and was More

by mermaid.pool2012
Recommend Dealer
Yes
Employees Worked With
John Thorne
Jun 06, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey! We appreciate your continued trust, and thank you for taking the time to leave us a review! John does a fantastic job for our guests, thank you for recognizing him! We are very pleased that you are so happy, and we look forward to serving you again soon. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 04, 2020

There service and sales team is great. The sales team took the time to get to know what I was looking for and explained everything so clearly. More

by rjm0427
Recommend Dealer
Yes
Employees Worked With
Sean Ginley, Kevin Leon, Nick Bentley, John Thorne, Kaitlin Heine, Ray Gierke
Jun 05, 2020 -

Maus Nissan responded

Thank you for your recent visit to Maus Nissan of New Port Richey, rjm0427! We appreciate your trust, and we thank you for taking the time to leave us a review. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family- that's the #MausDifference! Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 04, 2020

Fast service and John has been a great advisor! Nice that you have complimentary beverages and pastries as well. Hot chocolate didn't seem to be working on the machine More

by MARTINOANTHONYJ
Recommend Dealer
Yes
Employees Worked With
John Thorne
Jun 05, 2020 -

Maus Nissan responded

Martino, we appreciate your trust, and we thank you for your kind words. John does a fantastic job for our guests, thank you for recognizing him! We look forward to serving you again, soon, and the hot chocolate is working fine, now! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 04, 2020

I took my car in for it’s first check up! It has less than 700 miles and I’ve had it since 2/13/20. I asked them to set the “bells and whistles” that came with the car. They didn’t. I asked them to ch More

by Bailey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul DaRocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda Vulcanoff, Lance Johnson
Jun 06, 2020 -

Maus Nissan responded

Ms. Nunn, it was a pleasure meeting you the other day, and we appreciate your trust, and thank you for taking the time to provide us with your feedback. We look forward to serving you again, soon. Thanks for being a part of our Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

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