Back

Maus Nissan - Service Center

New Port Richey, FL

4.5
1,677 Reviews

1,677 Reviews of Maus Nissan - Service Center

Sort by
December 24, 2019

Professional to a " T " ! Right from the get go of when we purchased our car back in July. This dealership is an example of what others should follow! Will be More

by stewartwheate105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Rrethatakaj
Dec 26, 2019 -

Maus Nissan responded

Congratulations on your new car, Stewart! We appreciate the opportunity to earn your business, and thank you for your kind words, We strive to provide every guest with a truly exceptional experience- that's the 'Maus Difference!' Welcome to Our Maus Nissan Family! -Paul DaRocha, Loyalty Manager

December 23, 2019

Great service Service plus detail was excellent , John did a great job in taking. The detail work is well worth the cost, we really like how the car looks More

by Maisnerb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2019 -

Maus Nissan responded

Thank you for 5-Stars, Maisnerb! We appreciate your trusting us with your vehicle, and thank you for recognizing the great work John and the rest of our Detail team does for all our guests! Welcome to Our Maus Nissan Family! Have a Very Merry Christmas, and a Happy New Year! - Paul DaRocha, Loyalty Manage

December 21, 2019

Excellent John always takes great care of us and shows he cares about us, not just business. He makes us feel like family..He always gets us right in. More

by CARLOS20152000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2019 -

Maus Nissan responded

Carlos, we couldn't be happier that you such an excellent experience! John does a fantastic job; thank you for recognizing him! We appreciate you being part of Our Family, and that IS the 'Maus Difference!' - Paul DaRocha, Loyalty Manager

December 19, 2019

service no matter what day i make my appt John throne treats everyone as if they are the only ones waiting which we all know that waiting for service is drawn More

by Db1988.jd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2019 -

Maus Nissan responded

Thank you for taking the time to leave us a review, Db1988.jd! We appreciate you trusting us to care for your vehicle, and for recognizing the great work John does for our guests! Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 19, 2019

Another Great Experience Once again, Lance and the crew took good care of my car. For once, I was just in for routine maintenance. They even washed/vacuumed it out pretty dece More

by Ollie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Carlton
Dec 19, 2019 -

Maus Nissan responded

Thanks for the great review, Ollie! Lance and the crew all do a phenomenal job, thank you for recognizing them! We appreciate your trust in our service, and thank you for being a part of our Maus Nissan Family! Have a blessed day! - Paul DaRocha, Loyalty Manager

December 19, 2019

Oil change Waiting 2 1/2 hours oil change also said they would reset computer for backup camera recall and after waiting that long I would have thought they wo More

by Bethduncan1954
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Have no names
Dec 20, 2019 -

Maus Nissan responded

Ms. Duncan, we can see that you are upset and apologize for any inconveniences that you may have experienced. With the holidays, we have had an increase in traffic which, unfortunately, has led to some longer wait times. We are working on the issue, but in the meantime, our staff are instructed to tell inform each guest with the expected wait time, and to update customers throughout their visit. We do our best to provide out guests with comfortable seating and premium amenities, but we are sorry to hear about your medical conditions- that must make things very difficult. A manager will reach out to you shortly, but in the meantime, if you have any other questions or concerns, please don't hesitate to contact me directly. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

December 18, 2019

Everything went nice and smoothly. Everything went great I got a oil change tire rotation and they fix the carpet in the inside I'm hoping that it doesn't happen again. More

by Ginny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Bentley, Russell Cherry, Katrina Atkinson, Chad Wyszynski
Dec 18, 2019 -

Maus Nissan responded

Ginny, thank you for the great review! Thanks for being part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 18, 2019

Love this place Let me start off by saying, this is the first dealership where I didn’t feel like I was just there because they want my money. The service advisors we More

by wade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Leon, Keith Walker, Jeremy Kettels, Amanda Ravenscroft, Anthony Falco
Dec 18, 2019 -

Maus Nissan responded

Thank you for taking the time to leave us such a wonderful review, Wade! We appreciate your business, but even more importantly- we appreciate you recognizing the effort we make to provide our guests with a truly exceptional experience! Thank you for being part of our Maus Nissan Family, we look forward to helping you when you're ready for your next vehicle, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 18, 2019

Oil change Went in for an oil change. Now I’ve been back twice for a oil leak and still leaking. I will be calling them again tomorrow. More

by hap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Thorne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2019 -

Maus Nissan responded

Hap, we can see that you are frustrated with your service experience. We do not have a record of a 'hap' visiting us, so we will need more information to address your concern. Please contact me directly, and I will be happy to help. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

December 18, 2019

Great staff & facility/WAY OVER BOOKED!! This is my first time to this dealership and I booked my appointment online for a tire rotation. I arrived on time, checked in and they took my car aw More

by tropicaldreamer2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennie Acosta
Dec 18, 2019 -

Maus Nissan responded

We appreciate you taking the time to leave us a review, TropicalDreamer2. With the holidays, we've experienced increases in service traffic leading to extended wait times. You should have been given an estimate of the wait time when you arrived, and kept informed throughout your wait. A manager will reach out to you soon, but in the meantime, if you have any more concerns, please call me directly. Thank you and have a blessed day. -Paul DaRocha, Loyalty Manager, 352-403-4811

...
146
...