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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,938 Reviews

1,938 Reviews of Maus Nissan - Service Center

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June 28, 2020

Love our adviser Tiffany Phillips is helpful in trying to resolve our problem. Still have problems that have to resolved. Have been to service several times. More

by ecp22
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson, Tiffany Norori
Jul 04, 2020 -

Maus Nissan responded

Thanks for recently visiting our Service Department at Maus Nissan of New Port Richey, ecp22! We appreciate your continued trust, and thank you for taking the time to leave us a review. Tiffany does a great job for our guests- thank you for recognizing her! We are very pleased that you are so happy with your experience, and we look forward to serving you again, soon. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 28, 2020

I was vacationing in Florida and the air conditioning in my Nissan Quest went out. I was referred to your dealership by Tires Plus in Palm Harbor. My experience with Maus Nissan was top notch. Tiffany provi More

by t_evick
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Jul 04, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, t_evick! We were sorry to hear about the troubles you experienced while on vacation, but we were very grateful that we were able to help serve you! Tiffany does a fantastic job for our guests- thanks for recognizing her! In fact, all our staff are dedicated to providing each guest with a truly exceptional experience- that's the #MausDifference! Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 28, 2020

Tiffany was great. Very friendly and efficient. Made the process very smooth and fast as I had my granddaughter and did not want to be held up. More

by cabtey422
Recommend Dealer
Yes
Employees Worked With
JD Castle, Tiffany Norori
Jul 07, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, cabtey422! We appreciate your trust, and thank you for taking the time to leave us a review. Tiffany does a great job for our guests, thanks for recognizing her! We are very pleased that you and your granddaughter were so happy with your experience, and we look forward to serving you again. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 28, 2020

I had four new tires installed and wheel allignment. Price was very fair and work was completed in a short time. I’m very satisfied with price and quality. More

by Wlawless0428
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Jul 08, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Wlawless0428! We appreciate your trust, and thank you for taking the time to leave us a review! We are pleased that you are so happy, and we look forward to serving you again, soon. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 28, 2020

I called and never got a return call. I had to use AAA as a temporary fix until I can go somewhere else for service. More

by Lorenlopez87
Recommend Dealer
No
Employees Worked With
Never got to an actual employee.
Jul 09, 2020 -

Maus Nissan responded

Lorenlopez87, we can see that you are upset, and apologize if we missed your communication. Unfortunately, we do not have record of the profile, so there is no way for us to reach back out to you. Please contact me directly, and I will be happy to help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

June 28, 2020

Found place to be very dishonest wouldn't recommend to anyone .service slow took three hours to do oil change try to talk you into getting other services done . More

by Tonyderoide
Recommend Dealer
No
Employees Worked With
Tiffany Norori
Jul 09, 2020 -

Maus Nissan responded

Tony, we can see that you are upset, and apologize if you had a bad experience. Sometimes things can take a while, but our advisors will only make recommendations based on the time/mileage of the vehicle, or the results of the multi-point inspection by the techs. Our staff is made up of people, and sometimes, can make mistakes; however, no one is dishonest- especially not with a guest. Please contact me personally, and I will address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

June 28, 2020

Lance Johnson is still the best ( to me anyway ) He made sure everything was taken care of. No sweat when my car is in his hands. But I still WILL NEVER buy another car from MAUS. When the owner DAVID lied More

by Primus
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2020 -

Maus Nissan responded

Thanks for visiting our Service Department, Primus! Lance does a fantastic job, thank you for recognizing him. We'd like to discuss the rest of your experience and see if we can't address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager

June 28, 2020

Sales employees should stop bothering us when we are there for service, keep insisting that we should buy a new car it’s very annoying! More

by jdhkshsiugser
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2020 -

Maus Nissan responded

Jdhkshsiugser, we can see that you were frustrated, and apologize if anyone made you feel annoyed. Our primary goal is to ensure that you have a great experience while waiting for your vehicle to be serviced. But, we also want to share with all of our guests the amazing specials we have going on at the store, the time-sensitive offers and incentives available from Nissan, and the areas in our preowned inventory where we have critical shortages. We will speak to our Key for Key XChange program manager about his team and make sure that they maintain a light and helpful approach. Please let us know if you have any other questions, and we will be more than happy to help address your concerns. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

June 28, 2020

Most of the time they are excellent. Special appreciation to Lance, John, and Sebastian. However the last time I brought the car in they did not fully research the problem. They took the easy way out and sai More

by BobLW
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Thorne
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian Richards
Jul 09, 2020 -

Maus Nissan responded

BobLW, we can see that you are frustrated, and apologize if you had a less than perfect experience. We would like to invite you back to the dealership for the opportunity to make things right, and check on why your still having trouble starting your vehicle. Please contact me directly, and I will be happy to help. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

June 28, 2020

Bought this tuck in 2020 new its a 2019 wasn't happy with that. Vehicle is great im really happy with it. Go buy yours today . What ever it takes. Drive home today. More

by Paulcampos7025@gmail.com
Recommend Dealer
Yes
Employees Worked With
Paul DaRocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Schwartz, Paul Guglielmo, Chad Wyszynski, Kaitlin Heine
Jul 07, 2020 -

Maus Nissan responded

Mr. Campos, congratulations on the purchase of your new truck at Maus Nissan of New Port Richey! We appreciate your continued trust, and thank you for taking the time to leave us a review. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

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