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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,932 Reviews

1,932 Reviews of Maus Nissan - Service Center

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June 28, 2020

Every time I bring my truck in I get such great service from the one that handles my service call and all the people are so pleasant and they take care of my truck I feel I did a very good treatment when I More

by Monkeybutt55
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Jul 04, 2020 -

Maus Nissan responded

Thank you for your recent visit to Maus Nissan of New Port Richey! We appreciate your trust, and thank you for taking the time to leave us such a wonderful review! All our staff are dedicated to providing each guest with a truly exceptional experience, and we look forward to serving you again, soon! Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 28, 2020

Very polite and I really like the fact they wash your car for you it has a very nice place for the customer to set while they More

by rmorrison4973
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Jul 04, 2020 -

Maus Nissan responded

Thanks for the visiting our Service Department at Maus Nissan of New Port Richey, RMorrison4973! We appreciate your trust, and thank you for taking the time to leave us a review- next time we'll earn that last star! Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 28, 2020

Excellent work and beautiful customer service!!! I would certainly recommended Maus to everyone. I was in and out in record time considering this was service at a dealership. The porter was helpful and atte More

by Sapphys granny
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Jul 04, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey! We appreciate your trust, and thank you for taking the time to leave us a review! We are very pleased that you are so happy with your experience, and we look forward to serving you again soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 28, 2020

Our first visit was pleasant the second time we waited over 2 hrs for oil change. Had made appointment for 1pm was told that was lunch time! No one wearing mask. Tiffany was not the friendliest person to More

by katzerbear
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Jul 09, 2020 -

Maus Nissan responded

Katzerbear, we can see that you are upset, and apologize if you had a bad experience. Sometimes, things do get backed up in service. I can assure you that we are following all laws regarding social distancing, and mask-wearing. We do our best to make everyone's stay as comfortable as possible, with, but in many cases- we also have loner vehicles and courtesy shuttles available. If you have any other questions, please do not hesitate to contact us directly, and we will be happy to help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager

June 28, 2020

Love our adviser Tiffany Phillips is helpful in trying to resolve our problem. Still have problems that have to resolved. Have been to service several times. More

by ecp22
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson, Tiffany Norori
Jul 04, 2020 -

Maus Nissan responded

Thanks for recently visiting our Service Department at Maus Nissan of New Port Richey, ecp22! We appreciate your continued trust, and thank you for taking the time to leave us a review. Tiffany does a great job for our guests- thank you for recognizing her! We are very pleased that you are so happy with your experience, and we look forward to serving you again, soon. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 28, 2020

I was vacationing in Florida and the air conditioning in my Nissan Quest went out. I was referred to your dealership by Tires Plus in Palm Harbor. My experience with Maus Nissan was top notch. Tiffany provi More

by t_evick
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Jul 04, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, t_evick! We were sorry to hear about the troubles you experienced while on vacation, but we were very grateful that we were able to help serve you! Tiffany does a fantastic job for our guests- thanks for recognizing her! In fact, all our staff are dedicated to providing each guest with a truly exceptional experience- that's the #MausDifference! Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 28, 2020

Tiffany was great. Very friendly and efficient. Made the process very smooth and fast as I had my granddaughter and did not want to be held up. More

by cabtey422
Recommend Dealer
Yes
Employees Worked With
JD Castle, Tiffany Norori
Jul 07, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, cabtey422! We appreciate your trust, and thank you for taking the time to leave us a review. Tiffany does a great job for our guests, thanks for recognizing her! We are very pleased that you and your granddaughter were so happy with your experience, and we look forward to serving you again. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 28, 2020

I had four new tires installed and wheel allignment. Price was very fair and work was completed in a short time. I’m very satisfied with price and quality. More

by Wlawless0428
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Jul 08, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Wlawless0428! We appreciate your trust, and thank you for taking the time to leave us a review! We are pleased that you are so happy, and we look forward to serving you again, soon. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 28, 2020

I called and never got a return call. I had to use AAA as a temporary fix until I can go somewhere else for service. More

by Lorenlopez87
Recommend Dealer
No
Employees Worked With
Never got to an actual employee.
Jul 09, 2020 -

Maus Nissan responded

Lorenlopez87, we can see that you are upset, and apologize if we missed your communication. Unfortunately, we do not have record of the profile, so there is no way for us to reach back out to you. Please contact me directly, and I will be happy to help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

June 28, 2020

Found place to be very dishonest wouldn't recommend to anyone .service slow took three hours to do oil change try to talk you into getting other services done . More

by Tonyderoide
Recommend Dealer
No
Employees Worked With
Tiffany Norori
Jul 09, 2020 -

Maus Nissan responded

Tony, we can see that you are upset, and apologize if you had a bad experience. Sometimes things can take a while, but our advisors will only make recommendations based on the time/mileage of the vehicle, or the results of the multi-point inspection by the techs. Our staff is made up of people, and sometimes, can make mistakes; however, no one is dishonest- especially not with a guest. Please contact me personally, and I will address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

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