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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,930 Reviews

1,930 Reviews of Maus Nissan - Service Center

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July 31, 2020

Verdaderamente el trato no es tan Bueno . He tenido un poco dificultad para expresarme en español no tiene personal en el área del servicio amigables. More

by erivera15
Recommend Dealer
No
Employees Worked With
Jeremy Kettels
Aug 20, 2020 -

Maus Nissan responded

Nos disculpamos si ha tenido dificultades para comunicarse con nuestro personal. Tenemos muchos empleados de habla hispana que estarán felices de ayudarlo. Nos comunicaremos contigo en breve. Gracias y que tengas un día bendecido. - Paul DaRocha, Loyalty Manager

July 30, 2020

I waited 2 1/2 hours to get a simple oil change. I had an appointment and arrived 10 minutes early. At no time was I informed that there was a delay or an issue. More

by Ericglaser1
Recommend Dealer
No
Employees Worked With
No idea who the person was that made the appointment or did the oil change.
Jul 30, 2020 -

Maus Nissan responded

Eric, we can see that you are frustrated, and apologize if you experienced any inconvenience due to your wait. We should be communicating with you throughout the process, setting reasonable expectations, and providing updates. A service manager will reach out to you soon, but if you have any other questions, please feel free to contact me directly, and I will be happy to help. Have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

July 28, 2020

Of course like every time I come in I'm treated with the most respect and Katrina treats me not like a customer but as a friend More

by Monkeybutt55
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Jul 29, 2020 -

Maus Nissan responded

Thank you for recently visiting our Service Department at Maus Nissan of New Port Richey! We appreciate your continued trust, and thank you for taking the time to leave us such a wonderful review! Katrina does a great job for our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you again, soon! Welcome to our Maus NIssan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

July 27, 2020

EVERYONE that works here always goes ABOVE & BEYOND for customer service. Friendly, cordial, helpful and super! Doing exactly as their MOTTO is...” What ever it takes!” More

by GlitterGirl4God
Recommend Dealer
Yes
Employees Worked With
Ray Berrios, David Maus, Jr. 😉, Alanna Lee, Katrina Atkinson
Jul 28, 2020 -

Maus Nissan responded

Thank you for recently visiting us at Maus Nissan of New Port Richey, GlitterGirl4God! We appreciate your continued trust, and thank you for taking the time to leave us such a wonderful review. All our staff are dedicated to providing each guest with a truly exceptional experience, that's our #MausDifference! We are overjoyed that you are so happy, and we look forward to serving you again, soon. We are grateful to have you as part of our Maus Nissan Family, and we hope that you have a very blessed day! - Paul DaRocha, Loyalty Manager

July 27, 2020

Loved the politeness of the staff. The wash after the service still left the front end with bugs and just not clean looking. The inside was not vacuumed well. More

by jamesjack0307
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2020 -

Maus Nissan responded

Jamesjack0307, we can see that you are disappointed with the wash, and apologize if your vehicle did not leave cleaner than when you brought it to service. Next time you are in the area, please stop by for a complimentary vehicle refresh. If you have any other questions, please do not hesitate to contact me directly. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

July 25, 2020

I trust John, my service adviser. It’s ridiculous this needs to be a minimum of 25 words. John is trustworthy. Good? Done? Enough? Yes. More

by Woz
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Woz! We appreciate your continued trust, and we thank you for taking the time to leave us a review. John does a great job for our guests- thanks for recognizing him! We are grateful to have you be a part of our Maus Nissan Family, and we look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

July 24, 2020

Very prompt in initially determining what is needed very professional and polite explains what is needed along with cost ensuring social distance available I am always happy with the results More

by nera47639
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2020 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan of New Port Richey, nera47639! We appreciate your trust, and thank you for taking the time to leave us a review. We are very pleased that you are so happy, and we look forward to serving you again soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

July 24, 2020

Katrina was my service specialist and made sure everything was repaired on my car and beyond in a timely manner.I had my car towed and the valet took my husband home and me to the dealership. Every More

by Pamela
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Jul 24, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Pamela! We appreciate your trust, and thank you for the wonderful review! Katrina does a great job for our customers- thanks for recognizing her! Our valet service, and courtesy shuttle, are awesome! We're very pleased that you are so happy, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

July 24, 2020

I had problem with my lane sensing camera so I stopped in they quickly set me up to drop my car off an got me in a rental an was on my way, I picked it up few days later all good was happy with the service. More

by Lildragon1717
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Jul 24, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Lildragon1717! We appreciate your trust, and thank you for leaving us such a wonderful review! With all the safety technology on these vehicles, we are very grateful for our expert staff who can help our customers, and we look forward to serving you again, soon! Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

July 24, 2020

I know how the “survey” game is played. I won’t give less than 5’s even though NO ONE CONTACTED ME TO MAKE AN APPOINTMENT! I asked for an oil change, new key FOB and safety recall before I went on a 3 week v More

by coach.hohenthaner24
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Jul 25, 2020 -

Maus Nissan responded

Coach, thanks for the 5-Stars! We apologize if TIffany had missed an email from you, but it sounds like we were able to get all the work done for you, and we trust that you had a wonderful vacation! If you have any other questions, please let me know, and I will be happy to help. Thanks again, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

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