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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,930 Reviews
Call Service Center (727) 999-6287

1,930 Reviews of Maus Nissan - Service Center

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September 09, 2020

Katrina in the service dept. was very helpful in getting my issues handled!! She's great! I had an issue with my radio which nissan put in a new one. I had the same issue with the new radio and thanks to Ka More

by 2018nissanmaxima
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
steve, Katrina Atkinson
Report | Print
Sep 26, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey! We appreciate your trust, and thank you for your kind words. Katrina is very knowledgeable, and does a fantastic job for our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you again. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

September 09, 2020

Lance W was great. The guys who greeted me in the service bay were respectful and immediately there to check me in. I was so pleasantly surprised with the whole service experience, I cannot say enough good t More

by Lisateif612
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance W
Report | Print
Sep 26, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Lisateif612! We appreciate the opportunity to earn your trust, and thank you for taking the time to share your experience. Lance W does a fantastic job for our guests- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

September 09, 2020

Well organized service department...quick check in & knowledgeable staff. An oil change with a quick detail of the car takes 1.5-2 hours as they will tell you. Very clean dealership inside & out with co More

by Rogue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Rogue! We appreciate your trust, and thank you for taking the time to leave us a review. We are very pleased that you are so happy, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

September 07, 2020

Wonderful experience always. Can be a little shorter wait time, insyeaf of 2 plus hours for a oil change. Ill be back January for more services. More

by britt5978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, britt5978! We appreciate your continued trust, and we thank you for leaving us a review. Wait times are improving! We look forward to serving you again in January. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

September 04, 2020

They were suppose to check tire valve and pressure and never did. I had to put air in all 4 tires. Not pleased. Not sure if they checked the valve on tire More

by stamler1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Report | Print
Sep 05, 2020 -

Maus Nissan responded

Stamler1, we can see that you are frustrated, and apologize if anything may have been missed. Temperature can greatly effect tire pressure, but we it could be that a mistake happened. We are reviewing the work that was done, to ensure we keep the highest standards of care, for our customers and their vehicles. If you are still in the area, please stop back in and we will double check everything for you. If you have any other questions, please contact me directly, and I will be happy to help address your concern. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

September 03, 2020

Had a good experience. Pulled into service drive and was attended to right away. Service was done in a reasonable amount of time for me.. More

by corkygeiger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Report | Print
Sep 12, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, corkygeiger! We appreciate the opportunity to earn your trust, and we thank you for taking the time to leave us a review. We are very pleased that you are so happy, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

September 03, 2020

None none none This is a joke why do i have to add comments when i do not want to. this is the last time i will take one of these surveys More

by jgcharboneau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Report | Print
Sep 12, 2020 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan of New Port Richey, jgcharboneau! We appreciate your trust, and thank you for the 5-Stars! We are very pleased that you are so happy- despite the word count requirements- and we look forward to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

September 02, 2020

After i took my car home from having maintenance eirk done i noticed that there was something hanging from underneath my car by the back tired i took my vehicle back Lance was nice enough to get on the f More

by BUTAFLY37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Wallace
Report | Print
Sep 12, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Butafly37! We appreciate your trust, and thank you for taking the time to leave us a review. Lance does a fantastic job for our guests, and he's not afraid to get his hands dirty- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Mananger

September 01, 2020

I was kept up to date on the status of my vehicle throughout the process. Also, I immediately noticed the JoyFM playing and it made me smile. More

by cdfulk23
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Wallace
Report | Print
Sep 11, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nisan of New Port Richey, Cdfulk23! We appreciate the opportunity to earn your trust, and we thank you for taking the time to leave us a review. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family. We have been partners with the JoyFM for years, and it's just another way we help make a positive IMPACT on our community! We welcome you to our Maus Nisasn Family, and we look forward to serving you again, soon. Have a very blessed day! - Paul DaRocha, Loyalty Manager

September 01, 2020

I have always had good service at Maus Nissan even though we did not purchase our Rogue here. We have had service at two of your service facilities. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilan Velez
Report | Print
Sep 12, 2020 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan of New Port Richey, Jim! We appreciate your continued trust, and we thank you for taking the time to leave us a review. We are very pleased that you are so happy with your experiences here, and we look forward to serving you and your vehicle for years to come! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

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