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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,929 Reviews

1,929 Reviews of Maus Nissan - Service Center

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September 23, 2020

Service fine service writer not good.I good see my car Service fine service writer not good. I good see my car seating right outside the service department, paper work was brought in and it just sat th More

by Bonnie
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Oct 10, 2020 -

Maus Nissan responded

Ms. Bonnie, thank you for your trust, and thank you for taking the time to share your experience. Our management is looking into what happened, and may reach out to you soon, but we certainly apologize for the delay, and if it caused you any inconvenience. If you have any other questions, please contact me directly, and I will be happy to help address your concerns. Thanks again, and have a blessed day. - Paul DaRocha, Loyalty Manager

September 23, 2020

The guys and gals in the service department are always cheerful and happy to see you, and the service is excellent. One of the guys even brought me water, very thoughtful! More

by merkurstr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Oct 10, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, merkurstr! We appreciate your continued trust, and thank you for taking the time to leave us a review. All our staff are dedicated to providing each guest with a truly exceptional experience- that's our #MausDifference! We are very pleased that you are so happy, and we look forward to serving you again, soon! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

September 22, 2020

Very nice people to talk with they are there to help you and answer all your questions about your car very nice staff from the service to the people who you see when meet in the parking lot thank you More

by Russelljohnson51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul DaRocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Ginley, Armando Marrero, Nick Bentley, Katrina Atkinson, Mike Krietemeyer
Oct 05, 2020 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan of New Port Richey, Russelljohnson51! We appreciate the opportunity to earn your trust, and thank you for your kind words. All our staff are dedicated to providing each guest with a truly exceptional experience- we are very pleased to hear that you are so happy, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

September 21, 2020

John is a great representative of your Service Team! And, Tiffany helped me out, in a very timely, and professional manner, as well!! The associates in the Parts/Cashier Department are very friendly and More

by rebeccalittlegvi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Norori
Oct 05, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Rebecca! We appreciate your continued trust, and thank you for taking the time to leave us such a wonderful review. John, Tiffany, and the rest of the team in Parts, all do a fantastic job for our guests-thanks for recognizing them! We are very pleased that you are so happy, and we look forward to serving you and your vehicle for years to come! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

September 21, 2020

Mauscare is great!! I really appreciate the work they do. Though, please bring back the donuts. The coffee is nice but I like to come early for a donut More

by vitopat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Oct 05, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, vitopat! We appreciate your continued trust, and thank you for taking the time to leave us a review. We miss the donuts too, but with all the concerns over Covid-19, we're going with our regular packaged snacks for everyone's safety, for the time being. We are very pleased that you are otherwise so happy, and we look forward to serving you again, soon. Thank you for being a part of our Maus Nissan Family, and have blessed day! - Paul DaRocha, Loyalty Manager

September 19, 2020

I didn’t buy my truck there but they treated me really good. Great service, they helped with my problem and were very professional. Thanks!!! More

by Angel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anyela
Oct 05, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Angel! We appreciate the opportunity to earn your trust, and thank you for taking the time to leave us a review! We are very pleased that you are so happy, and we look forward to serving you and your vehicle's needs for years to come. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

September 19, 2020

Thank you! I felt so respected. Totally different from when I purchased the car in Tampa. Elizabeth was so nice. Didn't get a car but will trade in at a later time. Chad, Augustin, and Laura were also aw More

by martinesmith58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augustin , Cheri Mongillo, Elizabeth Berumen, Linda Vulcanoff, Chad Wyszynski
Oct 05, 2020 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan of New Port Richey, Martinesmith58! We appreciate the opportunity to earn your trust, and thank you for taking the time to leave us a review. Elizabeht, Chad, Laura, and Augustin, all do a fantastic job for our guests- thanks for recognizing them! We are very pleased that you are so happy, and hope to serve you again, soon. We'll be ready for your next service, or to help you into your next vehicle. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

September 18, 2020

Fixed the problem and were very nice. They came and picked me up when the job was done. I had to leave my truck overnight. More

by om4lhs7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Oct 05, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, om4lhs7! We appreciate your trust, and thank you for taking the time to leave us a review. We are very pleased that you are so happy, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

September 18, 2020

Very professional service staff. All needed servicing was done without any problems. I was told that the new tires I selected would take a day to arrive, so I was given a rental. I travel up north frequently More

by Mbt4728
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Mbt4728! We appreciate your trust, and thank you for your kind words. John does a fantastic job for our guests- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

September 18, 2020

Great visit! They performed all the tasks except a recall, they didn’t have the part. I will have to return. Don’t like returning More

by jehollingswort
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katrina Atkinson
Oct 05, 2020 -

Maus Nissan responded

Jehollingswort, we appreciate your trust, and thank you for the review. Parts does their best to keep us in-stock, but sometimes, unfortunately, there are back-orders, or other situations where we won't have a a part readily available. We do have shuttle services as well as pick-up and delivery services, when available, if returning is inconvenient. Thank you for choosing Maus Nissan of New Port Richey, and have a blessed day! - Paul DaRocha, Loyalty Manager

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