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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,977 Reviews
Call Service Center (727) 999-6287

1,977 Reviews of Maus Nissan - Service Center

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November 10, 2020

It is always a pleasure to take my car in for service at this dealership. Your staff are amazing and very knowledgeable. The waiting area is comfortable. More

by LIsa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
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November 07, 2020

Didn’t wash my truck or did a poor job of it. Did not clean and rain x my windshield. I was there for about 2 hours getting my oil changed. More

by canovak2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
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November 07, 2020

Love the Maus Nissan staff at the New Port Richey location! You can tell they all try to give you the best care, whether it's regarding your car or just friendly customer service. More

by alisha.phoeun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
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Jul 07, 2021 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan, Alisha! We appreciate your trust, and we thank you for the 5-Stars! We are very pleased that you are so happy, and we look forward to serving you again, soon. Please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

November 06, 2020

So far every trip 2 the service dept. has been great. Little long for a oil change. I was first in. Little over 90 minutes. So wasnt horrible. New service mgr, as SCOT is now head o f dept. Good for him. More

by Primus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
New service lady. Name started with a N. Dont remember. Sorry. , Lance Johnson
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Jul 07, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Primus! We appreciate your trust, and thank you for the 5-Stars! Please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Jul 07, 2021 -

Primus responded

The service dept is the ONLY good thing about this dealorship. Wont buy another vehicle from Maus again. When you are lied to twice by the head man, I can have NO RESPECT for anyone else there. Short of service which has always been great. Still no clue what my YOU SERVE YOU SAVE DISCOUNT SHOULD HAVE BEEN. DAVID NEVER HAD THE CURTISY TO TELL ME. MUST STILL BE LOOKING INTO IT GOING ON 3 YEARS NOW. I HATE LIARS.

Jul 07, 2021 -

Primus responded

The service dept is the ONLY good thing about this dealorship. Wont buy another vehicle from Maus again. When you are lied to twice by the head man, I can have NO RESPECT for anyone else there. Short of service which has always been great. Still no clue what my YOU SERVE YOU SAVE DISCOUNT SHOULD HAVE BEEN. DAVID NEVER HAD THE CURTISY TO TELL ME. MUST STILL BE LOOKING INTO IT GOING ON 3 YEARS NOW. I HATE LIARS.

Jul 07, 2021 -

Maus Nissan responded

Primus, I had no idea that 3 years ago you had an issue with Sales. I've been with the company for just over a year, but would like to help look into this issue for you. I do not have any contact information from your post handle, so please contact me directly, and I will be happy to address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, pdarocha@mausfamilyauto.com, 727-999-MAUS (6287) ext. 1138

Jul 11, 2021 -

Primus responded

Paul, we actuallly talked on the phone about 6 months ago. I wouldnt expect U 2 remember, simply bassed on the number of people U talk 2 on a daily bassis. I explained then my problem with sales. I will go over it again. I told U the problem goes all tge way to David. The man lied to my face, twice!!. Not a good way to form a business relationship involving high cost products. U said U wanted to talk to David & U would get back to me. Which U did. The next day. U said that what happened in the past was just that. In the past. Hete comes the bbbbbuuuutttttt. If I would buy another car, U could double what the discount would be under, U SERED U SAVE. Which STILL does not speak to my complaint. The owner lied to me!!😡😡😡😡. Apparently U have no problem with that. But I xxxx sure do. U R trying to put a band-aid on a future deal. Basically, nothing U can do for something that has already happened. Why cant some one just say 'WE R SORRY THIS HAPPENED! HERES YOUR MONEY U WERE SUPOSED TO RECEIVE." ????? U KNOW 2 THIS DAY NO ONE IN MGT OF SALES HAS EVEN SAID WE R SORRY THIS HAPPEN. GOD FORBID DAVID WOULD. So what would U do if the owner has lied 2 U twice & now doesnt have the curtisy 2 even talk 2 U? I have no respect for anyone in sales & I'm sure there R some great people in there. But how can I trust anyone who works for a liar who wont honor the companies sales motto for veterns? My # is 727-320-2503. Hope U have a great day Paul.

November 03, 2020

Anyela Martinez was very helpful and friendly. While I didn't like how much it was to fix my air-conditioning she was very helpful. She did a great job. More

by wctbuc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela marttinez
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Jul 03, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, WCTBUC! We appreciate your trust, and we thank you for taking the time to leave us a review. Anyela does an amazing job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

November 03, 2020

Tiffany was my service advisor. She went above & beyond to help me in dealing w/my extended warranty. Even on her day off she made sure someone knew my info (Katrina) Both of them are great!!! More

by Kclarkson1942
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson, Tiffany Norori
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Jul 07, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, KClarkson1942! We appreciate your trust, and we thank you for taking the time to leave us a review. Tiffany and Katrina both do an amazing job taking care of our guests- thanks for recognizing them! We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

November 03, 2020

Mr. Gio was very good, very helpful. I was there for a recall. Everyone was nice. I had a cuppa coffee. I have had five Nissan vehicles. We had a Titan, 3 Altima’s, aMaxima, etc. Sally Abbazia & Gary Mi More

by Brooklynsal. Sally&Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gio
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Jul 07, 2021 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Sally and Gary! We appreciate your trust, and we thanks for leaving us a review. We are very pleased that you are so happy, and we look forward to serving you both for years to come! Please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

November 03, 2020

Maus Nissan is always courteous, on time, and efficient. Your associates are knowledgeable and friendly. I am a repeat customer and will be again when I am in need of a vehicle. More

by STICKFIGHTER3971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
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Jul 07, 2021 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan, STICKFIGHTER3971! We appreciate your trust, and thank you for the 5-Stars! Please let us know if there is ever anything we can do for you. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

November 03, 2020

5 star ⭐️ service across all departments!This is my 5 star ⭐️ service across all departments! This is my second purchase this year and will continue to purchase vehicles from this dealership over the y More

by None
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Castle, Chad Wyszynski, Carl Wolf, Joseph Cabusao
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Jul 07, 2021 -

Maus Nissan responded

Congratulations on the purchase of your SECOND vehicle from Maus Nissan! We appreciate your continued trust, and we thank you for your kind words and 5-Stars! We are very pleased that you are so happy, and we look forward to serving you for years to come! Please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

November 02, 2020

Great locationBest service, reliable repairs services, Great location Best service, reliable repairs services, friendly customer services Staffs experiences A+: knowledgeable Open space lounge, clean & More

by Ponna Prom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
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Jul 03, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Ponna! We appreciate your trust, and we thank you for leaving a review! We look forward to serving you again- so please let us know if there is ever anything we can do for you. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

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