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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,929 Reviews

1,929 Reviews of Maus Nissan - Service Center

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October 12, 2020

Friendly staff very helpful. Clean office and bathroom. Service area is ran great and can get in and out in a timely manner. Great dealership all away around. More

by Dupontfan22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Oct 14, 2020 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan of New Port Richey, Dupontfan22! We appreciate your trust, and we thank you for taking the time to leave us a review. All our staff are dedicated to providing each guest with a truly exceptional experience, we are very pleased that you are so happy, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 12, 2020

Maus Nissan Family are amazing with my Family. Thank you Tiffany for your service. Thanks the sales team for always so calm and accommodating helping my Family and I pick our Nissan vehicles. More

by Nilda Alonso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Carabello 5 star, Kevin Leon, Nick Bentley, Tiffany Norori, Chad Wyszynski
Oct 14, 2020 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan of New Port Richey, Ms. Alonso! We appreciate your trust, and thank you for taking the time to leave us a review. Tiffany does a fantastic job for our guests- thank you for recognizing her! We are very pleased that you are so happy with your experiences here, and we look forward to serving you again, soon. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 12, 2020

Laura was very thorough and helpful. She let me know how long I would be waiting. She even advised me of what the technician found and what they were doing to fix it. She answered all of my questions thorou More

by Sunfireklf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Vitt
Oct 14, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, KFranklin! We appreciate your trust, and thank you for taking the time to leave us a review. Laura does a wonderful job taking care of our guests- thank you for recognizing her! We currently only have one- snack station due to Covid-19, but all our customers are welcome to it! We are very pleased that you are so happy, and we look forward to serving you again, soon. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 08, 2020

I was attended quickly by the guys that were at the service station and Tiffany received me with friendliness and explained everything in details to me. More

by IRISOQUENDO12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Oct 14, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Iris! We appreciate your trust, and we thank you for taking the time to leave us a review! Tiffany does a great job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you again, soon. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 08, 2020

I’ve been with this dealership for two years and never had a bad experience. All my concerns with my car have always been taken care of. Lance Johnson always goes above and beyond to make sure I’m well ta More

by Gabrielle.rehkopf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2020 -

Maus Nissan responded

Thank you for trusting our Service Department at Maus Nissan of New Port Richey these past two years, Gabrielle! We appreciate your business, and we thank you for taking the time to share your experience. Lance Johnson does a great job taking care of our guests- thanks for recognizing him! We are overjoyed that you are so happy, and we look forward to serving you for years to come! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 08, 2020

The dealership is very professional they know what they’re doing I’ve Purchased three carsfrom them and I’ve been very happy. The service department is the best especially John Thorne. He takes care o More

by A Conigliaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2020 -

Maus Nissan responded

Thank you visiting us again at Maus Nissan of New Port Richey, A Conigliaro! We appreciate your continued trust, and we thank you for taking the time to leave us such a wonderful review. John Thorne in service does a fantastic job taking care of our guests- thanks for recognizing him! We are overjoyed that you have been so happy with all of your experiences here, and we look forward to serving you for years to come! Thank you for being such an important part of our Maus Nissan Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager

October 07, 2020

Very disapointed. I have had a 2017 Titan for 2years Very disapointed. I have had a 2017 Titan for 2 years and a recent engine light remains unfixed after 4 visits to service the vehicle. More

by metrogia1027
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
John Thorne
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Maus Nissan responded

We can see that you are upset, and apologize if you've had a bad experience; however, there is not enough information in this post to reach back out to you. Please contact me directly, and we will look into this matter and help address your concerns. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

October 07, 2020

I brought my daughter’s Frontier 4 door in for an oil change and tire rotation. Everyone was very courteous and showed me what all I wanted to see and know. More

by Tpgunn22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Oct 13, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Tpgunn22! We appreciate your trust, and thank you for your kind words. We are very pleased to hear that you were so happy with your recent visit for your daughter's Frontier, and we look forward to taking care of your family's vehicles for years to come. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 07, 2020

Lance Johnson and Alec Gillis handled the cruise control, checking our extended warranty. The part was covered and repair completed. We couldn’t be happier. Ann & Barry Coplan More

by Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alec Gilliod
Oct 14, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Mr. and Mrs. Coplan! We appreciate your continued trust, and thank you for taking the time to share your experience. Lance and Alec both do a fantastic job taking care of our guests- thanks for recognizing them! We are very pleased that you are so happy, and we look forward to serving you again, soon. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 06, 2020

My car that was serviced at Maus was for a mandatory inspection and other items for a sale from a lease. I was pleased with the sales department and the bumper to bumper warranty that I’m paying for, I’ More

by sak59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anyela, Katrina Atkinson
Oct 08, 2020 -

Maus Nissan responded

Thank you for purchasing your lease with us at Maus Nissan of New Port Richey, sak59@ymail.com. We can see that you are mostly happy, but that there is still room for improvement. We agree! Thank you for letting us know what happened, as we are dedicated to continuously improving. We are very glad that Katrina in our Service Department is making things right, but if you have any questions, do not hesitate to contact me directly, and I will be happy to help. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

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