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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,928 Reviews
Call Service Center (727) 999-6287

1,928 Reviews of Maus Nissan - Service Center

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October 20, 2020

Great Experience all around. The staff was courteous, knowledgeable, and friendly. My service was quick, and the waiting area is a very comfortable place to be. More

by kerry617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katrina Atkinson, Tiffany Norori, Jeremy Kettels, Sebastian Richards, Kayla Bankert
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Oct 20, 2020 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan of New Port Richey, Kerry617! We appreciate your trust, and thank you for taking the time to leave us a review. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family- that's our #MausDifference! We are very pleased that you are so happy, and we look forward to serving you for years to come! Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 20, 2020

I deal with John all the time and good service writer does a good job for me and Katrina had to take care of it when he was off More

by ramartin727
Customer Service
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katrina Atkinson
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Oct 21, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, ramartin727! We appreciate your continued trust, and thank you for taking the time to leave us a review. John and Katrina both do a great job for our guests- thanks for recognizing them! We are very pleased that you are so happy, and we look forward to serving you again, soon. Thanks for being a part of our Maus Nissan Family, and have a blessed day!- Paul DaRocha, Loyalty Manager

October 19, 2020

This place is a joke, they love you when buying a vehicle after that your just a number!! They have an excuse for everything when you complain. It seems the employees are not happy or they just don't More

by Frank
Recommend Dealer
No
Employees Worked With
New guy I think Lance was his name
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Oct 19, 2020 -

Maus Nissan responded

Frank, we can see that you are upset, and apologize if you feel you've had a bad experience. Our customers are not numbers they are like family, and we would like to help address your concerns; however, there is not enough contact information in this post to be able to reach out to you. Please contact me personally, and I will be happy to help you. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

October 19, 2020

The service department is great. Tiffany is my rep I highly recommend her. She knows her stuff and is always helpful and they always accommodate my schedule. More

by Colleen Jackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
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Oct 20, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Colleen! We appreciate your continued trust, and we thank you for taking the time to leave us a review. TIffany does a fantastic job for our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you again, soon. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 16, 2020

Always great. Everyone is very accommodating. Service is always done in a professional and timely manner. .I shouldn’t have to write a minimum amount of words. 😂👍🏼 More

by bangzoom523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, bangzoom523! We appreciate your continued trust, and thank you for taking the time to leave us a review. We are very pleased that you are so happy, and we look forward to serving you again, soon. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

Jul 02, 2021 -

bangzoom523 responded

Thank you

October 14, 2020

Tiffany & lance are amazing ! I work with this Everytime and couldn’t imagine better service ! Highly recommend! Great customer service from them both! Thank you More

by beautifulmeenov18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Norori
Report | Print
Oct 15, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, beautifulmeenov18! We appreciate your continued trust, and thank you for taking the time to leave us such a wonderful review. Tiffany and Lance are amazing- thanks for recognizing them! We are overjoyed that you are so happy, and we look forward to serving you again for years to come! Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 14, 2020

It is the first time in almost 4yrs, that I go out disappointed with the service provided. Hope the next time it goes different. I still have the noise after my front brakes replacement. The noise is More

by hhmaldonado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angela Martinez - service, Daniel Camacho- tech , Tiffany Norori
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Oct 15, 2020 -

Maus Nissan responded

Thank you for recently visiting our Service Department, hhmaldonado. We can see that you are not completely satisfied with the results of your service and we would like to help. Unfortunately, we do not have enough information to look this up and reach out. Please contact me directly, at your earliest convenience, and I will be happy to address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

October 13, 2020

Not real happy my car was there for 2 weeks waiting for a part to fix the passenger air bags. I did however receive a longer car to drive. Very friendly staff. More

by moorecpl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Bankert
Report | Print
Oct 16, 2020 -

Maus Nissan responded

Thank you for trusting our Service Department at Maus Nissan, Moorecpl! We appreciate your business, and thank you for sharing your experience. We apologize for the wait, but when it comes to parts for an airbag- safety first! We are just happy to have been able to provide you a loaner car waiting for the parts to arrive! Thanks for being a part of our Maus Nissan Family, We look forward serving you again, soon, and hope you have a blessed day. - Paul DaRocha, Loyalty Manager

October 13, 2020

Service was great as always . Maus Nissan is AWESOME always friendly and helpful. Would recommend to anyone looking for honest and helpful car dealership. Thank you More

by katrinashay1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Utrobin, Katrina Atkinson
Report | Print
Oct 16, 2020 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan of New Port Richey, Katrinashay1973! We appreciate your continued trust, and thank you for taking the time to leave us such a wonderful review. All our staff are dedicated to providing each guest with a truly exceptional experience- that's our #MausDifference! We are very pleased that you are so happy, and we look forward to serving you again, soon! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 12, 2020

Friendly staff very helpful. Clean office and bathroom. Service area is ran great and can get in and out in a timely manner. Great dealership all away around. More

by Dupontfan22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Report | Print
Oct 14, 2020 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan of New Port Richey, Dupontfan22! We appreciate your trust, and we thank you for taking the time to leave us a review. All our staff are dedicated to providing each guest with a truly exceptional experience, we are very pleased that you are so happy, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

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