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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,928 Reviews

1,928 Reviews of Maus Nissan - Service Center

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October 26, 2020

Even though I know the free oil changes are a dealership's opportunity to check the car over and make offers for trade ins, etc., the way Maus does business makes you forget that it is a loss lea More

by Marykathleneharmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco, Tiffany Norori
Dec 05, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Mary! We appreciate your continued trust, and we thank you for taking the time to share your experience. We are overjoyed that you are so happy, and we look forward to serving you for years to come! Thank you for being a part of our Maus Nissan Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager

October 25, 2020

oil was spilled on the frame when changed and then dripped on my driveway . Other than that it would have rated a 5. Tiffany was excellent and very helpful. More

by lmayer606
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Dec 03, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department, lmayer606. We appreciate your trust, and thank you for recognizing the great work Tiffany does for our guests! We were disappointed to hear about the oil drip on your driveway. Please contact us directly, and we will see what we can do to help. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager

October 23, 2020

Maus Nissan made time for me to come in to look at my 4-month old tire that was losing air. After a 90-minute wait, it was determined I needed a new tire because the original couldn't be repaired. I had More

by TampaBayDriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A. Martinez
Dec 03, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, TampaBayDriver! We appreciate your continued trust, and thank you for taking the time to leave a review. We are glad that we were able to take care of your tire issue, and we look forward to serving you for years to come. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 22, 2020

Amazing assistance from the moment I drove in for service. Turn around time was incredible. Sugnificent upgrade from the last time I was in 6 months ago. More

by Marc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson, Kayla Bankert
Dec 03, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Marc! We appreciate your continued trust, and thank you for sharing your experience. We are very pleased that you are so happy, and we look forward to serving you again, soon. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 22, 2020

It was very fast no problem sEvery body seèms to be kind It was very fast no problem s Every body seèms to be kind and professional.thats really nothing else to say about the visit.i would recommend to anyo More

by THREEWHLR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Dec 03, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, THREEWHLR! We appreciate your trust, and thank you for the recommendation! Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 22, 2020

Super professional ,very friendly and efficient. Every time I go to Maus I know I will be taken good care of. For that,I thank you guys... More

by Jerseyman331
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katrina Atkinson
Dec 03, 2020 -

Maus Nissan responded

Thanks for visiting us at Maus Nissan, Jerseyman331! We appreciate your trust, and thank you for your kind words! We are very pleased that you are so happy, and we look forward to serving you again, soon. Thanks for being part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 22, 2020

This is the only place I bring my car for service, and the reasons why are trust and honesty. I have never had a bad experience here. More

by Bjvoytko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Bjvoytko! We appreciate your continued trust, and we thank you for sharing your experience. We are overjoyed to be your exclusive dealer and service shop, and we look forward to taking care of you and your vehicle for years to come! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 22, 2020

I discovered a screw in my tire on my new 2020 Nissan Frontier SV Midnight Edition. I took it to the service department to my advisor, John. He checked it out and had the tools to pull it out and luckily More

by IMBigboy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Poulsen, Dave Schwartz
Nov 14, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, IMBigboy1! We appreciate your continued trust, and thank you for taking the time to leave us a review. The 2020 Frontier Midnight Edition is a phenomenal truck, we're glad you are enjoying it, and we are happy to have been able to help with your unfortunate tire situation. John does a great job- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to taking care of you and your truck for years to come! Thanks for being a part of our Maus Nissan Family! - Paul DaRocha, Loyalty Manager

October 22, 2020

There were a lot Maus people standing around looking confused when I dropped my car. Cars were lined up at least 3 deep in both lanes. All the attendants seemed confused and looking around as if they w More

by WRK7427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, WRK7427! We appreciate your trust, and we thank you for your feedback. If you have any questions or concerns, please contact me directly, and I will be happy to help. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

October 20, 2020

Most of the employees were not wearing a mask or wearing it incorrectly. Also they were not social distancing. It was poor service all around More

by goodykdg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Katrina Atkinson
Oct 20, 2020 -

Maus Nissan responded

We can see that you are upset, and apologize if you've had a bad experience. Unfortunately, this post does not contain contact information to be able to reach out. Please contact us directly, and we will be happy to help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS ext. 1138

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