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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,928 Reviews

1,928 Reviews of Maus Nissan - Service Center

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November 02, 2020

Great locationBest service, reliable repairs services, Great location Best service, reliable repairs services, friendly customer services Staffs experiences A+: knowledgeable Open space lounge, clean & More

by Ponna Prom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Jul 03, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Ponna! We appreciate your trust, and we thank you for leaving a review! We look forward to serving you again- so please let us know if there is ever anything we can do for you. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

November 02, 2020

This is my 2nd time for service. Very knowlegable. Had a ? On an alarm that went off and he knew exactly what it was. Fast...lrss than an hour...oil change rotation and 6 month check up. More

by Kdp1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Kdp1953! We appreciate your trust, and thank you for your kind words! Welcome to our Maus Nissan Family, and we look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

November 02, 2020

Very pleasant experience. Great service, timely appointment. Addressed all the issues that I had and completed all service required. Will be sure to continue with this company. More

by den429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katrina Atkinson, Tiffany Norori, Jeremy Kettels, Sebastian Richards, Kayla Bankert
Dec 15, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, den429! We appreciate your trust, and we thank you for taking the time to leave us a review. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family. We are very pleased that you are so happy, and we look forward to serving you again, soon. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 31, 2020

I bought a 2020 kicks that I had to bring in for service a week later! The service dept has been HORRIBLE AND UNPROFESSIONAL. The wrong part was ordered so now I need to take a brand new car back again! More

by mosstina43
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kayla Bankert
Dec 02, 2020 -

Maus Nissan responded

Mosstina43, we can see that you are unhappy, and we apologize if you've had a bad experience. We would like to have a manager reach out to assist you; unfortunately, there is not enough information in your post to contact you. Please call me personally, and I will be happy to help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

October 30, 2020

Overcharged and ripped off false advertisement they advertised a price online and charged me over $500 more when I came to pick it up. They would not work with me and ignored my concerns ! More

by Kshoup625
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leo
Dec 02, 2020 -

Maus Nissan responded

Kshoup625, we can see that you are frustrated, and apologize if you feel you were overcharged. Unfortunately, there is not enough information in your post to contact you. Please call me directly, and I will be happy to help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

October 29, 2020

My service was excellent as usual. I was interrupted and given a sales pitch while sitting and waiting for my vehicle. Apparently the service time takes long enough for him to get around and try to sell a c More

by Darlene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Dec 15, 2020 -

Maus Nissan responded

Darlene, we can see that you had a less than perfect experience, and for that we apologize. Please don't confuse our staff's enthusiasm for with being obnoxious. We will speak with everyone who interacts with our Service guests to tread lightly, but we are all very excited about the new vehicle lineup and all the new programs going on here! Thanks again for your feedback, and if you have any questions, please don't hesitate to contact me directly, and I will be happy to help. Have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

October 28, 2020

Everyone at maus is friendly and helpful. They go the extra mile to make things work out in the customers favor. I am always pleased with my experience More

by CYBE13_2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colby Matthews, Trevor Gorhan, Elizabeth Berumen, Tiffany Norori, Ray Gierke
Dec 15, 2020 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan, CYBE13_2000! We appreciate your continued trust, and we thank you for taking the time to leave us a review. We are very pleased that you are so happy, and we look forward to serving you again, soon. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 28, 2020

Always happy with MAUS Nissan. I bought thru Carrie she was great. Will check with them when I am ready for my upgrade. Sèrvice department great. More

by Jaybird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Poulsen, Katrina Atkinson, Tiffany Norori
Dec 15, 2020 -

Maus Nissan responded

Thank you for taking the time to leave us a review, Jaybird! We appreciate your trust, and the kind words. Carrie does a fantastic job taking care of our guests, thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you again, soon! Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 27, 2020

I am always very pleased when I come to Maus. Especially with my service advisor, Katrina! The whole service department is excellent, and they take care of my car as if it is their own. More

by Barbara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Dec 05, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Barbara! We appreciate your continued trust, and we thank you for taking the time to share your experiences. Katrina does a phenomenal job for our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you again, soon. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 27, 2020

This dealership has a staff that is very efficient, knowledgeable and courteous. They explain everything that has been done and what needs to be done More

by My car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Dec 05, 2020 -

Maus Nissan responded

Thanks for taking the time to leave us a review! We appreciate your trust, and thank you for the 5-Stars! Thanks for being a part of our Maus Nissan Family, and we look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

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