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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,977 Reviews
Call Service Center (727) 999-6287

1,977 Reviews of Maus Nissan - Service Center

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December 08, 2020

My wife and I have purchased seven vehicles from Maus Nissan and the experience is always a great experience. We look forward to purchasing number eight! Service is always top notch as well. More

by rdcorsel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Rrethatakaj, Nick Bentley, Lance Johnson, John Thorne
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Jan 02, 2021 -

Maus Nissan responded

We are humbled by your loyalty, and overjoyed that you have been so happy here over all these years! We are grateful to have you as a part of our Maus Nissan Family, and we look forward to serving you, your family, and friends, for life! Thank you, from all of us, and have a very blessed day! - Paul DaRocha, Loyalty Manager

December 06, 2020

John was extremely professional and friendly. However, I paid $175 to have my vehicle diagnosed, followed by an almost $1,600 quote to fix the vehicle. Upon taking it elsewhere, my vehicle was fixed however More

by crystal
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
John Thorne
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Dec 14, 2020 -

Maus Nissan responded

Crystal, we can see that your last visit did not exceed your expectations, and for that, we apologize. A manager will reach out shortly, but in the meantime, please feel free to contact me directly, and I will be happy to help. To your point, our tech used the decision tree to arrive at a diagnosis, but they did not know to look for a dealer-installed device wired into the fuse box incorrectly- the decision tree took us to the part that failed, that is why the estimate was so high. We are very glad; however, that the dealership that installed that part was able to correct the wiring and resolve your concern! Thanks again, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

December 06, 2020

They are always friendly and make service convenient. They usually have good specials as well. They did, however miss my low power steering fluid on the 40 point check-up. More

by CPERRY40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
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Dec 26, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, CPERRY40! We appreciate your continued trust, and we thank you for taking the time to leave us a review! All are staff are dedicated to providing each guest with a truly exceptional experience, and Tiffany is no exception! Thank you for being a part of our Maus Nissan Family, and we look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

December 04, 2020

Lance Wallace misleading and no customer service skills what so ever I will never come back and I will tell everyone I know sorry I work in service and his Demeanor attitude and customer service skills wer More

by Mathonb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Wallace
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Dec 05, 2020 -

Maus Nissan responded

Mathonb, we can see that you are upset, and apologize if you've had a bad experience. We would like to have a service manager speak with you to see what can be done to help; unfortunately, there is not enough information in your post to be able to identify and reach out to you. Please contact me directly, and I will be happy to help address your concerns. Thank you for bringing this to our attention, and have a blessed day. - Paul DaRocha, Loyalty Manager

December 04, 2020

Service dept is top notch from start to finish. Second time vehicle in since purchase. 1st time oil change. 2nd Battery. Great dealership! Great Service! More

by LKitchen7058
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anyela, Tiffany Norori
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Dec 26, 2020 -

Maus Nissan responded

Thanks for visiting our Service Department here at Maus Nissan of New Port RIchey, LKitchen7058! We appreciate your trust, and we thank you for taking the time to leave us a review. We are overjoyed that you are so happy, and we look forward to serving you again, soon! Thanks for being a part of our Maus Nissan Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager

December 04, 2020

Tiffany is awesome and always takes good care of me!! Service department was good, too. Wish more of the sales people in the show room had been wearing masks; that was concerning. More

by HOPE_RR
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
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Dec 17, 2020 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan of New Port Richey, HOPE_RR! We appreciate your continued trust, and we thank you for your kind words. Tiffany does a great job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you again, soon. Thank you for being a part of Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 04, 2020

John is beyond great!! Helps me every time I’m in for service. Time well spent when I’m there. John your a rock star More

by Samantha Williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
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Dec 26, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Samantha! We appreciate your continued trust, and thank you for your kind words. John does a fantastic job for our guests- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family! - Paul DaRocha, Loyalty Manager

December 03, 2020

Maus Nissan Service department is awesome. Always had an excellent Service there !! They used to give a free car loaners for the time the car was being serviced but unfortunately they got away with that, wh More

by Thefowlers88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
Report | Print
Dec 17, 2020 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan of New Port Richey, Theflowers88! We appreciate your continued trust, and we thank you for your kind words. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family. We are very pleased that you are so happy, and we look forward to serving you again, soon. Thank you for being a part of Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 01, 2020

I drove from Largo to New Port Richey to have John Thorne as my service manager. I think that says it all! High quality service. More

by ilovedee63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The ladies that helped me with getting my over night car at the payment. Check out ladies. , John Thorne
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Dec 17, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, ilovedee63! We appreciate your continued trust, and we thank you for taking the time to share your experiences. John Thorne does a fantastic job taking care of our guests- thank you for recognizing him! We are overjoyed that you are so happy, and we look forward to serving you again, soon. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

November 30, 2020

Professional, friendly and courteous service staff. Really it is a top notch service that is not easy to find these days. I’m very pleased with the service and cleanliness of location More

by jovin1225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anyela
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