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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,977 Reviews
Call Service Center (727) 999-6287

1,977 Reviews of Maus Nissan - Service Center

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December 10, 2020

Maus Nissan has the best customer service! They are efficient and always follow up after a service. You will never feel pressured at Maus Nissan. I will definitely recommend everyone I know to this dea More

by Breannadebellonia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Report | Print
Dec 26, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Breanna! We appreciate your continued trust, and we thank you for taking the time to leave us a review. All our staff are dedicated to providing each guest with a truly exceptional experience, and Katrina is no exception- thank you for recognizing her! We are very pleased that you are so happy, and we look forward to serving you, and any one you reccomend, for years to come! Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 10, 2020

Very bad service just give a report and car wash and change oil prices 194$ not repair any things Loka Nissan clear water only 50$ More

by Nagyn.hanna
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Katrina Atkinson, Lance Johnson, Tiffany Norori
Report | Print
Dec 12, 2020 -

Maus Nissan responded

Nagy, we can see that you are upset, and apologize if you've had a bad experience. I think a misunderstanding took place. When you brought your 2006 Nissan Murano in for service, you explained that you wanted an oil change, and for us to check on problems with your horn and airbag light. Unfortunately, your vehicle was out of warranty, so we explained that we could diagnose the vehicle for a fee, and that if you chose to get the repair done here, we would apply that fee to the cost of repair. After the diagnostics and the oil change were performed, you were given an estimate, but declined the repair. You were still charged for the oil change and the diagnostics. Normally, we would allow for 30 days for you to come back and get the repair completed, and still have the diagnostic fee credited to the cost of repair, but in order to help you out in this instance, we will allow for up to 60 days from the date of your visit to come back and get the repair completed and have the diagnostic fee apply. We hope this helps! If you have any other questions, please contact me personally, and I will be happy to address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

Dec 25, 2020 -

Nagyn.hanna responded

That is not a solution you take 194$ for change oil and car wash and the report I-am not asking for car wash I asking for repair !!!!! Back to me my money And I will give you your report not need it.

December 09, 2020

7 advisors and not one spoke to me for about 3 min I 7 advisors and not one spoke to me for about 3 min I have 3 warranties and I’m told I may need to pay More

by atyourservice3434
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Johnson
Report | Print
Dec 14, 2020 -

Maus Nissan responded

Atyourservice3434, we can see that you're frustrated, and apologize if you've had a bad experience. We would like to have a manager reach out to you regarding your experience; however, there is not enough contact information in this post to call you. Please reach out to me directly, and I will be happy to help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

December 09, 2020

Been in the service department twice this week. My car and my wife's car needed service and I have to say that John and the rest of your service department are top notch. I have never had a bad experience More

by dstimmel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Thorne
Report | Print
Dec 26, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, dstimmel! We appreciate your continued trust, and we thank you for taking the time to leave us a review. John does a fantastic job for our guests- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to serving you again, soon. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 09, 2020

Steve is his name, he doe not wear a mask. Charge me $293. for a part I don’t need . Car was not engaging to turn it on. Went home and called infiniti. They told me I have a defective fob. Called Mass. More

by Diane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
steve, Tiffany Norori
Report | Print
Dec 14, 2020 -

Maus Nissan responded

Dim4, we can see that you are upset, and apologize if you've had a bad experience. A service manager will reach out to speak with you, in the meantime, if you have any questions, please contact me directly, and I will be happy to help. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Dec 14, 2020 -

Diane responded

To Paul Darocha, you were going to call me and never did. You need to have Mr Maas call me. I will contact Better Bussiness next

December 09, 2020

Tiffany was spot on with how long my oil change with the car wash would take. And explained everything very well. Thanks for the quick service. More

by chelseareyes520
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Report | Print
Dec 26, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan,chelseareyes520! We appreciate your continued trust, and we thank you for taking the time to leave us a review. Tiffany does a fantastic job for our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you again, soon. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 08, 2020

I was very impressed by the quality of service I received everyone was very personable especially my service rep Mary she was very knowledgeable and friendly. More

by Lmankiewich
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mary
Report | Print
Dec 26, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Lmankiewich! We appreciate your trust, and we thank you for taking the time leave a review. Mary does an amazing job for our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 08, 2020

Very professional and courteous. Kept me up to date on what was happening with the car and the extended warrantee. Did not push us all. More

by charity34653
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Report | Print
Jan 02, 2021 -

Maus Nissan responded

Congratulations on the purchase of your new vehicle from Maus Nissan, charity34653! We appreciate your trust, and thank you for your kind words. All our staff are dedicated to providing each guest with a truly exceptional experience, and we are very pleased that you are so happy. Welcome to our Maus Nissan Family, and we look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

December 08, 2020

Tiffany cares about the customers. Her customer service is great. Thanks for caring about me and telling me about the best deals. A great job More

by janetbaris94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Report | Print
Jan 02, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Ms. Janet! We appreciate your continued trust, and thank you for your kind words. Tiffany does a phenomenal job taking care of our guests- thanks for recognizing her! Thank you for being a part of our Maus Nissan Family, and we look forward to serving you again, soon! Have a blessed day! - Paul DaRocha, Loyalty Manager

December 08, 2020

Service was quick and easy! Great service and very friendly! Everyone I had contact with was a pleasure to deal with. Always a good experience in the service department. More

by Ariels2cute2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Berumen, Tiffany Norori
Report | Print
Jan 02, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Ariels2cute2004! We appreciate your continued trust, and thank you for your kind words! Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

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