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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,928 Reviews

1,928 Reviews of Maus Nissan - Service Center

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November 18, 2020

Service rep Katrina is the best!!! Brought car in for oil change and full detail car was returned looking like new. Now if it only had the new car smell too that would be even better. I will keep bringing my More

by tgillotti429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
November 18, 2020

I went to service my car at 9:15am they promptly took my car, drove me home two hrs passed, drove me back to the dealership the car was ready I paid and left. More

by valerie.e.ponce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
November 18, 2020

Katrina is great! Always takes great care of me and gives me an honest opinion for my Nissan Pathfinder’s service. She is very knowledgeable and cares about her customers! More

by bigt3266
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
November 18, 2020

I was glad that my battery was replaced so promptly. Because of Maus care, the battery did not cost me for replacement. I wish the batteries would last longer than 15,000 miles More

by RUTHELLEN113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Martinez
November 18, 2020

Terrible service No employees wear face covers i’m having an issue with my newer vehicle that I purchased there didn’t wanna stay there to get service because of safety issues So I’m driving around with the More

by w7a99ve
Recommend Dealer
No
Employees Worked With
Lance Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Thorne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katrina Atkinson, Tiffany Norori, Jeremy Kettels, Sebastian Richards, Kayla Bankert
Dec 01, 2020 -

Maus Nissan responded

w7a99ve, we are following all mandates and guidelines regarding masks, though some people have medical exemptions, and we cannot pry into their medical history. If you are concerned about your exposure, know that we also offer pick up and drop off services, as well as complimentary shuttle service, when available. Please contact service to ask about setting up this type of appointment, and we'd be happy to help keep you, and your vehicle, healthy. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager

November 18, 2020

John in Service was excellent and explained everything that was identified as a problem, and they worked quickly to solve. This was my first time here and I would come back. More

by Bcree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2020

The service was great and it took the time they just said it would be ready, the facilities are great and make it nice while waiting. More

by Karynina01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth Berumen
November 17, 2020

Horrible service, horrible customer support. Oil change takes 4 hours even with a appointment set week in advance. Would never recommend this place to anyone. More

by Mario25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aldo Rrethatakaj
Dec 01, 2020 -

Maus Nissan responded

Mario, we can see that you are upset, and we apologize if you've had a bad experience. We would like to have a manager reach out to help, unfortunately, there is not enough information in your post to be able to contact you. Normally, an oil change would not take 4-hours, so we definitely want to know more about your visit, as I'm not sure how this could have happened. Please contact me as soon as possible, and I will be happy to address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

November 17, 2020

We always appreciate the fast and friendly service and staff at Maus. The service department is fantastic and we always love working with Tiffany. She’s always helpful and efficient! More

by AandMFrary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
November 16, 2020

This service department continues to do excellent work. They ask questions, listen to the customer with great outcome. WE have been using Maus service department for years. More

by neida_robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ruggiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katrina Atkinson
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