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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,924 Reviews

1,924 Reviews of Maus Nissan - Service Center

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December 04, 2020

Service dept is top notch from start to finish. Second time vehicle in since purchase. 1st time oil change. 2nd Battery. Great dealership! Great Service! More

by LKitchen7058
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anyela, Tiffany Norori
Dec 26, 2020 -

Maus Nissan responded

Thanks for visiting our Service Department here at Maus Nissan of New Port RIchey, LKitchen7058! We appreciate your trust, and we thank you for taking the time to leave us a review. We are overjoyed that you are so happy, and we look forward to serving you again, soon! Thanks for being a part of our Maus Nissan Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager

December 04, 2020

Tiffany is awesome and always takes good care of me!! Service department was good, too. Wish more of the sales people in the show room had been wearing masks; that was concerning. More

by HOPE_RR
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Dec 17, 2020 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan of New Port Richey, HOPE_RR! We appreciate your continued trust, and we thank you for your kind words. Tiffany does a great job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you again, soon. Thank you for being a part of Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 04, 2020

Lance Wallace misleading and no customer service skills what so ever I will never come back and I will tell everyone I know sorry I work in service and his Demeanor attitude and customer service skills wer More

by Mathonb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Wallace
Dec 05, 2020 -

Maus Nissan responded

Mathonb, we can see that you are upset, and apologize if you've had a bad experience. We would like to have a service manager speak with you to see what can be done to help; unfortunately, there is not enough information in your post to be able to identify and reach out to you. Please contact me directly, and I will be happy to help address your concerns. Thank you for bringing this to our attention, and have a blessed day. - Paul DaRocha, Loyalty Manager

December 04, 2020

John is beyond great!! Helps me every time I’m in for service. Time well spent when I’m there. John your a rock star More

by Samantha Williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Samantha! We appreciate your continued trust, and thank you for your kind words. John does a fantastic job for our guests- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family! - Paul DaRocha, Loyalty Manager

December 03, 2020

Maus Nissan Service department is awesome. Always had an excellent Service there !! They used to give a free car loaners for the time the car was being serviced but unfortunately they got away with that, wh More

by Thefowlers88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan of New Port Richey, Theflowers88! We appreciate your continued trust, and we thank you for your kind words. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family. We are very pleased that you are so happy, and we look forward to serving you again, soon. Thank you for being a part of Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 01, 2020

I drove from Largo to New Port Richey to have John Thorne as my service manager. I think that says it all! High quality service. More

by ilovedee63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The ladies that helped me with getting my over night car at the payment. Check out ladies.
Dec 17, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, ilovedee63! We appreciate your continued trust, and we thank you for taking the time to share your experiences. John Thorne does a fantastic job taking care of our guests- thank you for recognizing him! We are overjoyed that you are so happy, and we look forward to serving you again, soon. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

November 30, 2020

Professional, friendly and courteous service staff. Really it is a top notch service that is not easy to find these days. I’m very pleased with the service and cleanliness of location More

by jovin1225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anyela
November 30, 2020

Quick appointment appreciate the work done and recommendations. When car is "cleaned" expect it not to have dirt still on though. All n all a good experience.Lance Wallace was Super! More

by rocacaruso_deb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Wallace/303
November 30, 2020

Purchased multiple vehicles from them over the years and couldn’t be more satisfied from the services to the purchases to the waiting room with a bag of complimentary chips , this is my favorite dealership More

by dawingman19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dillon Bishop
November 30, 2020

As usual everything was wonderful and your staff is the best. My car was ready very quickly and no issues were found. Katrina was friendly and professional. More

by sandra.fuertes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando , Katrina Atkinson
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