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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,924 Reviews

1,924 Reviews of Maus Nissan - Service Center

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December 09, 2020

Steve is his name, he doe not wear a mask. Charge me $293. for a part I don’t need . Car was not engaging to turn it on. Went home and called infiniti. They told me I have a defective fob. Called Mass. More

by Diane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
steve, Tiffany Norori
Dec 14, 2020 -

Maus Nissan responded

Dim4, we can see that you are upset, and apologize if you've had a bad experience. A service manager will reach out to speak with you, in the meantime, if you have any questions, please contact me directly, and I will be happy to help. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Dec 14, 2020 -

Diane responded

To Paul Darocha, you were going to call me and never did. You need to have Mr Maas call me. I will contact Better Bussiness next

December 09, 2020

7 advisors and not one spoke to me for about 3 min I 7 advisors and not one spoke to me for about 3 min I have 3 warranties and I’m told I may need to pay More

by atyourservice3434
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Maus Nissan responded

Atyourservice3434, we can see that you're frustrated, and apologize if you've had a bad experience. We would like to have a manager reach out to you regarding your experience; however, there is not enough contact information in this post to call you. Please reach out to me directly, and I will be happy to help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

December 09, 2020

Been in the service department twice this week. My car and my wife's car needed service and I have to say that John and the rest of your service department are top notch. I have never had a bad experience More

by dstimmel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, dstimmel! We appreciate your continued trust, and we thank you for taking the time to leave us a review. John does a fantastic job for our guests- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to serving you again, soon. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 08, 2020

My wife and I have purchased seven vehicles from Maus Nissan and the experience is always a great experience. We look forward to purchasing number eight! Service is always top notch as well. More

by rdcorsel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aldo Rrethatakaj, Nick Bentley
Jan 02, 2021 -

Maus Nissan responded

We are humbled by your loyalty, and overjoyed that you have been so happy here over all these years! We are grateful to have you as a part of our Maus Nissan Family, and we look forward to serving you, your family, and friends, for life! Thank you, from all of us, and have a very blessed day! - Paul DaRocha, Loyalty Manager

December 08, 2020

I was very impressed by the quality of service I received everyone was very personable especially my service rep Mary she was very knowledgeable and friendly. More

by Lmankiewich
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mary
Dec 26, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Lmankiewich! We appreciate your trust, and we thank you for taking the time leave a review. Mary does an amazing job for our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 08, 2020

Very professional and courteous. Kept me up to date on what was happening with the car and the extended warrantee. Did not push us all. More

by charity34653
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Jan 02, 2021 -

Maus Nissan responded

Congratulations on the purchase of your new vehicle from Maus Nissan, charity34653! We appreciate your trust, and thank you for your kind words. All our staff are dedicated to providing each guest with a truly exceptional experience, and we are very pleased that you are so happy. Welcome to our Maus Nissan Family, and we look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

December 08, 2020

Tiffany cares about the customers. Her customer service is great. Thanks for caring about me and telling me about the best deals. A great job More

by janetbaris94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Jan 02, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Ms. Janet! We appreciate your continued trust, and thank you for your kind words. Tiffany does a phenomenal job taking care of our guests- thanks for recognizing her! Thank you for being a part of our Maus Nissan Family, and we look forward to serving you again, soon! Have a blessed day! - Paul DaRocha, Loyalty Manager

December 08, 2020

Service was quick and easy! Great service and very friendly! Everyone I had contact with was a pleasure to deal with. Always a good experience in the service department. More

by Ariels2cute2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Berumen, Tiffany Norori
Jan 02, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Ariels2cute2004! We appreciate your continued trust, and thank you for your kind words! Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 06, 2020

John was extremely professional and friendly. However, I paid $175 to have my vehicle diagnosed, followed by an almost $1,600 quote to fix the vehicle. Upon taking it elsewhere, my vehicle was fixed however More

by crystal
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
John Thorne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Maus Nissan responded

Crystal, we can see that your last visit did not exceed your expectations, and for that, we apologize. A manager will reach out shortly, but in the meantime, please feel free to contact me directly, and I will be happy to help. To your point, our tech used the decision tree to arrive at a diagnosis, but they did not know to look for a dealer-installed device wired into the fuse box incorrectly- the decision tree took us to the part that failed, that is why the estimate was so high. We are very glad; however, that the dealership that installed that part was able to correct the wiring and resolve your concern! Thanks again, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

December 06, 2020

They are always friendly and make service convenient. They usually have good specials as well. They did, however miss my low power steering fluid on the 40 point check-up. More

by CPERRY40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Dec 26, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, CPERRY40! We appreciate your continued trust, and we thank you for taking the time to leave us a review! All are staff are dedicated to providing each guest with a truly exceptional experience, and Tiffany is no exception! Thank you for being a part of our Maus Nissan Family, and we look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

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