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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,924 Reviews

1,924 Reviews of Maus Nissan - Service Center

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December 13, 2020

I can’t say enough about the help Tiffany Phillips always gives me when my car needs service. Tiffany knows my vehicle and she always goes above and beyond to make sure I get exactly what is needed. I don’t More

by meganm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Feb 16, 2021 -

Maus Nissan responded

meganm thanks for the 5 star review! We are ready to serve you again when you need us! Have a blessed day! Paul DaRocha Owner Loyalty Manager pdarocha@mausfamilyauto.com

December 11, 2020

Tiffany was super knowledgeable and helpful. She explained everything to me and even priced out a bunch of tires for me to help find me a good deal in my price range. More

by Blynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Feb 16, 2021 -

Maus Nissan responded

Blynn thanks for the 5 star review! We are ready to serve you again when you need us! Have a blessed day! Paul DaRocha Owner Loyalty Manager pdarocha@mausfamilyauto.com

December 11, 2020

Tiffany was amazing! I was in and out so quickly, and best part, I wasn’t required to wear a mask! They treated me like a person and without the mask, I actually felt human! More

by holly.roland85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Feb 16, 2021 -

Maus Nissan responded

holly.roland85 thanks for the 5 star review! We are ready to serve you again when you need us! Have a blessed day! Paul DaRocha Owner Loyalty Manager pdarocha@mausfamilyauto.com

December 11, 2020

My service liaison, Tiffany, was helpful and efficient. She made sure to call me to update me and let me know when my car was ready to be picked up. More

by drsooklal
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Feb 16, 2021 -

Maus Nissan responded

drsooklal thanks for the 5 star review! We are ready to serve you again when you need us! Have a blessed day! Paul DaRocha Owner Loyalty Manager pdarocha@mausfamilyauto.com

December 11, 2020

Excellent customer service. Very prompt and knowledgeable. The waiting area was very clean and set up nicely to stay busy while I waited for my car to be complete. More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Feb 16, 2021 -

Maus Nissan responded

Sam thanks for the 5 star review! We are ready to serve you again when you need us! Have a blessed day! Paul DaRocha Owner Loyalty Manager pdarocha@mausfamilyauto.com

December 11, 2020

Always wonderful and a good visit. Katrina always makes sure I'm in and out quick. She's incredibly nice and helpful! Thank you for helping! More

by natedchapman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Feb 16, 2021 -

Maus Nissan responded

natedchapman thanks for the 5 star review! We are ready to serve you again when you need us! Have a blessed day! Paul DaRocha Owner Loyalty Manager pdarocha@mausfamilyauto.com

December 11, 2020

I got service my Anyela Martinez. She is the best !!! In every sense of the words. She was very courteous and friendly. She deservice a pay raise. More

by pacrod54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anyela Martinez
Feb 16, 2021 -

Maus Nissan responded

pacrod54 thanks for the 5 star review! We are ready to serve you again when you need us! Have a blessed day! Paul DaRocha Owner Loyalty Manager pdarocha@mausfamilyauto.com

December 10, 2020

Very bad service just give a report and car wash and change oil prices 194$ not repair any things Loka Nissan clear water only 50$ More

by Nagyn.hanna
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Lance Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katrina Atkinson, Tiffany Norori
Dec 12, 2020 -

Maus Nissan responded

Nagy, we can see that you are upset, and apologize if you've had a bad experience. I think a misunderstanding took place. When you brought your 2006 Nissan Murano in for service, you explained that you wanted an oil change, and for us to check on problems with your horn and airbag light. Unfortunately, your vehicle was out of warranty, so we explained that we could diagnose the vehicle for a fee, and that if you chose to get the repair done here, we would apply that fee to the cost of repair. After the diagnostics and the oil change were performed, you were given an estimate, but declined the repair. You were still charged for the oil change and the diagnostics. Normally, we would allow for 30 days for you to come back and get the repair completed, and still have the diagnostic fee credited to the cost of repair, but in order to help you out in this instance, we will allow for up to 60 days from the date of your visit to come back and get the repair completed and have the diagnostic fee apply. We hope this helps! If you have any other questions, please contact me personally, and I will be happy to address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

Dec 25, 2020 -

Nagyn.hanna responded

That is not a solution you take 194$ for change oil and car wash and the report I-am not asking for car wash I asking for repair !!!!! Back to me my money And I will give you your report not need it.

December 10, 2020

Maus Nissan has the best customer service! They are efficient and always follow up after a service. You will never feel pressured at Maus Nissan. I will definitely recommend everyone I know to this dea More

by Breannadebellonia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Dec 26, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Breanna! We appreciate your continued trust, and we thank you for taking the time to leave us a review. All our staff are dedicated to providing each guest with a truly exceptional experience, and Katrina is no exception- thank you for recognizing her! We are very pleased that you are so happy, and we look forward to serving you, and any one you reccomend, for years to come! Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 09, 2020

Tiffany was spot on with how long my oil change with the car wash would take. And explained everything very well. Thanks for the quick service. More

by chelseareyes520
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Dec 26, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan,chelseareyes520! We appreciate your continued trust, and we thank you for taking the time to leave us a review. Tiffany does a fantastic job for our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you again, soon. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

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