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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,977 Reviews

1,977 Reviews of Maus Nissan - Service Center

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January 14, 2021

Professional, friendly service. They got me in on time, and explained everything during my visit. I delt with Samantha in Service, and she took good care of my vehicle. More

by mariah512002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha, Elizabeth Berumen, Chad Wyszynski
Mar 16, 2021 -

Maus Nissan responded

Thank you for the Kind words :) Samantha is amazing she is always a pleasurer to talk to and great at her job :) We appreciate your Time and your Business and look forward helping you in the Future:) Thank you again -Paul DaRocha Owner Loyalty Manager

January 14, 2021

Awesome service dept Mary was my service advisor she was awesome. Very friendly and calmed my nerves for having a dead battery. Was done in a timely manner and I was on my way home. More

by specialk21373
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary
Mar 16, 2021 -

Maus Nissan responded

Mary is great at what she does so I'm happy she took care of you ;) We are all family here so If you ever have any car needs feel free to reach out :) -Paul DaRocha Owner Loyalty Manager 727-815-3095 We appreciate your time and Business :)

January 14, 2021

A well established service department with excellent and polite employees. This was my second visit to this location and was surprised by the amount charged for the replacement of two switch assembly remote More

by Ray Alequin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
January 14, 2021

Very good experience from the time that I checked in I was greeted and felt like my concerns were captured and met. Awesome experience would recommend to all my friends. More

by DLWEEDALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson, Lance Johnson, Tiffany Norori, John Thorne, Sebastian Richards
Mar 16, 2021 -

Maus Nissan responded

Im happy you had a great experience, David Maus always says if you do the right things the right things come back to you ;) We have a great team here that will do what ever it takes to make sure you are leaving happy :) I hope your car treats you well and you have a blessed day :) -Paul DaRocha Owner Loyalty Manager

January 12, 2021

Service reps need to explain to their customer what all work was done on their vehicles. Not happy with that. I had to ask about the warranty More

by yell1984ow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know her name
January 11, 2021

Great and fast service as always. They explained what my car needed & told me exactly what it would cost. Also told me what service would be needed at my next visit. Great experience. More

by Mbt4728
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
Mar 20, 2021 -

Maus Nissan responded

Thank you for being apart of the Family and giving us the 5 Stars :) We have an amazing team here Service to Sales so Im happy you have experienced that :) If you ever have any car needs feel free to reach out to us, Thank you for your business God Bless :) Paul Da Rocha "Owner Loyalty Manager"

January 11, 2021

We have been going to Mauss for 7 years , John been very good. , professional , when John was on sick live , we moi him, everyone is nice , just a job , they ‘re not John , only had one bad experience with More

by zounne2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devin Stotts
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Ginley, Nick Bentley, John Thorne, Anthony Falco
Jan 14, 2021 -

Maus Nissan responded

Thank you for being such a loyal customer over all of these years, zounne2002! We appreciate your continued trust, and we thank you for taking the time to leave us a review. John does a fantastic job taking care of our guests- thanks for recognizing him! We would like more information about the one bad experience, to see if there is anything we can do to make it right, please call me at your earliest convenience, and I will be happy to help. Thank you again for being a part of our Maus Nissan Family, and we look forward to serving you again, soon! Have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

January 11, 2021

This dealership over charges for invintory, This is why they have the same invintory all the time, Warranty is the worst, My son got a screw in his tire and they wont warranty it, We are paying for this se More

by Chriscross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Gierke
Jan 11, 2021 -

Maus Nissan responded

Chriscross, we can see that you are upset, and apologize if there is anything that we did to frustrate you. Normally, tires only fall under warranty if there was a manufacturer defect, or if you purchased a separate Wheel & Tire or Road Hazard policy. There is no way to know without more information. Please contact me directly, and I will be happy to help address your concerns. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287), ext. 1138

January 09, 2021

This was a smooth transition. I usually take my Sonata to Hyundai of NPR. Mary K. is a great service rep and doesn't xxxxxxxx her customers. I've been to other dealership service and all they did was try More

by miannaccone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary K.
Jan 11, 2021 -

Maus Nissan responded

We're glad to hear Mary continues to provide you with an excellent service experience with us! Thank you for taking the time to share this positive feedback. We look forward to continuing to serve you!

January 09, 2021

The service is done well. I got an oil change and tire rotation and it was done quickly. The waiting area has got a lot of room and free coffee. More

by Hstairs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Jan 11, 2021 -

Maus Nissan responded

We're glad to hear this! Thank you for your business, and for taking the time to share your positive feedback. We look forward to continuing to serve you!

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