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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,911 Reviews
Call Service Center (727) 999-6287

1,911 Reviews of Maus Nissan - Service Center

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September 07, 2024

Service depth was awsome. Polite I requed keys be up front as returning after they closed.. Front desk gave me my keys. Then answered Just walk around the lots to find your c More

by noemail_5023789
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Donahue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan! We appreciate your continued trust, and we thank you for taking the time to leave us a review. It sounds like there needs to be a better hand off between service and reception for after-hours pick-ups - thank you for your feedback! Please let us know if there's ever anything you need, and next time, we'll earn that 5th-star! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 07, 2024

Mosh Nissan job John is a great service writer in the entire staff. The organization is great 5 stars More

by ramartin727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaryd Gerhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Ruggiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda Vulcanoff
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Sep 11, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, May! We appreciate your trust, and we thank you for taking the time to leave us a review. John is phenomenal - thank you for recognizing him! We are thrilled that you are so happy, and we look forward to serving you for years to come - so please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Sep 11, 2024 -

ramartin727 responded

24 rogue platinum best car ever anybody might want to go to Nissan corner of 54, 2024 or 25 platinum three cylinder you won’t believe the car we have it we love it

Sep 11, 2024 -

ramartin727 responded

Anybody visiting lost Nissan please do call or go to the office as Drew and tell him Robert since you and then he will smile he probably will run hard

Sep 11, 2024 -

ramartin727 responded

I have purchased over the years eight vehicles all Nissan

Sep 11, 2024 -

ramartin727 responded

I was hoping to get one more for, but you’re not making it no more they were. I wish they were and they can be better. Be nice Purchase one ton or a 3500 titan

Sep 11, 2024 -

ramartin727 responded

Please do not stop the title label 150 250 or 3500 create some good competition

Sep 11, 2024 -

ramartin727 responded

The Wi-Fi needs to be updated

September 06, 2024

Naca once again has gone above and beyond to help guide me and assist me with maintenance for my car. He truly cares about the customer and makes you feel like family More

by slupawalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naca
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Sep 08, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Sarah! We appreciate your trust, and we thank you for your kind words! Naca is phenomenal - thanks for recognizing him! We look forward to serving you for years to come, so please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

September 04, 2024

Everything was good. Staff friendly. Nice lounge. Ya da ya da ya da ya da More

by eddieroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Artemis
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Sep 07, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Eddie! We appreciate your trust, and thank you for your kind words and 5-stars! We're please that your stay was comfortable, and we look forward to serving you again, so let us know if there's anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 04, 2024

They have always listened to me and solved most of the issues I have had with the vehicle. More

by LEIGHSEIVER
Recommend Dealer
Yes
Employees Worked With
Eddie Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Leigh! We appreciate your continued trust, and thank you for your kind words. We're dedicated to providing you with a truly exceptional experience, and treating you like family! We look forward to serving you for years to come - so let us know if there's anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 03, 2024

Nicole was great. I will be back soon for service. Keep up the good work. More

by steffonleggett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole T
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Sep 06, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan! We appreciate your trust, and we thank you for your kind words. Nicole does a fantastic job taking care of our guests- thanks for recognizing her! We are thrilled that you are so happy, and we look forward to serving you for years to come - so let us know if there's ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 03, 2024

Stripped lugnut and over tightened oil drain plug and oil pan had to be replaced More

by PERFORMANCEREPAIRS79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sal Iacono
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department. We care deeply about the service we provide, so we have asked management to look into this, and reach out to see how we might make things right. Please let me know if you have any other questions, and I will be happy to help address your concerns. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 03, 2024

My service advisor Sal ia very knowledgeable and very helpful, he will go above and beyond my expectations. More

by soteri107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Boulahanis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keegan Boylan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hassett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2024 -

Maus Nissan responded

Sal is one of the best, and his guests are, too! At Maus Nissan, we all strive for excellence - we're overjoyed that you are so happy, and we look forward to serving you for years to come - so please let us know if there's ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 03, 2024

Went in for one simple thing that they said I needed done , ended up getting a phone call stating I needed a bunch of more work done that would of costed 3 times what I was supposed to pay , said they don't More

by zacharyareias
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Sep 06, 2024 -

Maus Nissan responded

We are disappointed to see that you are unhappy with your recent visit. We take the level of service we provide our guests seriously, and though we may have grown into several locations, we are still family owned, and care deeply for our guests. When you came to visit us, from another shop, you did not tell us why they hadn't performed the alignment you asked us to do. When we took a look at your vehicle, we attempted the alignment, but were unable. We informed you as to why the it could not be done, and when we asked about who had just installed your new front lower control arms, you said you didn't remember. We informed you about everything your vehicle needed, and despite our technicians time and effort, we did not charge you at all for service. If you have any questions, please feel free to contact us, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

September 03, 2024

Professional, good service, kindly treat customers, wonderful location, clean environment, patiently to answer whatever questions I asked. Please keep doing it. More

by george.liu31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naca. He is really good service guy
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Sep 06, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, George! We appreciate your trust, and we thank you for taking the time to leave us a review. Please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

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