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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,924 Reviews

1,924 Reviews of Maus Nissan - Service Center

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December 23, 2020

Has been the most realizable dealership I've been to this far. Have been a loyal customer for 2 years now and constantly recommend their service More

by hanpica03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Norori
Feb 06, 2021 -

Maus Nissan responded

hanpica03 thank for the recognition and loyalty! When you need us again feel free to reach out to Jason Rowland Sales Manager jrowland@mausfamilyauto.com and Lance Johnson Service manager ljohnson@mausfamilyauto.com

December 22, 2020

Dealership is a very pleasant experience. I would recommend it to anyone. They don’t try to sell you more service than you need. They also keep you updated as work is being done. More

by Jolmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katrina Atkinson, Tiffany Norori, Jeremy Kettels, Sebastian Richards, Kayla Bankert
Feb 08, 2021 -

Maus Nissan responded

Jolmo thanks for the recognition! Our Family is always here to assist!

December 22, 2020

Always smooth sailing when I bring my vehicle here and they really take the time to explain what needs to be done and what is not necessary. I have been using this dealership for many years to have my ve More

by keithprez12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Maus Nissan responded

keithprez12 thanks for allowing us to service your vehicle. Let our service manager Lance Johnson if you need anything at ljhonson@mausfamilyauto.com

December 22, 2020

Issues with our auto leveling suspension system. Tiffany and the entire staff provided A+ service. Tiffany would always provide us with status even if the work was still in progress. She was always professi More

by jonhall25
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Rowland, Tiffany Norori, Brandon Malatino
Feb 08, 2021 -

Maus Nissan responded

jonhall25 thanks for allowing us to assist!

December 22, 2020

Issue with suspension. The car was sagging in the rear and Maus attempted to fix but continued to have issues. Tiffany assured us they would get to the bottom of issue. Excellent customer service. More

by jonhall25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Feb 08, 2021 -

Maus Nissan responded

jonhall25 Thanks for allowing us to assist! Tiffany does a great job with our customers. If anyone wants to work directly with her tphillips@mausfamilyauto.com

December 22, 2020

Always a good experience when we bring our vehicles in. Katrina is our go to advisor. She keeps us updated and always explains what's going on. She's the best. More

by Kcrumbliss19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Feb 08, 2021 -

Maus Nissan responded

Kcrumbliss19 thanks for trusting us with your vehicle for its service needs! Katrina is one of our best and she always strives for 5 stars!

December 21, 2020

I have a fairly new truck and have been to Maus 3 times for service. Tiffany has been great and I will always ask for her in the future. The service department runs very efficiently and I've been pleased More

by hgg7vbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Feb 16, 2021 -

Maus Nissan responded

Hgg7vbs we appreciate your business and trusting us with your truck! Thanks for the 5 star review! We are ready to serve you again when you need us! Have a blessed day! Paul DaRocha Owner Loyalty Manager pdarocha@mausfamilyauto.com

December 20, 2020

I'll always come to maus nissan david stands for awesome things I want to purchase a new versa or sentra from him and only him More

by rrssjsfla3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Feb 16, 2021 -

Maus Nissan responded

rrssjsfla3 we are glad you feel the same way we do! We are ready to serve you again when you need us! Have a blessed day! Paul DaRocha Owner Loyalty Manager pdarocha@mausfamilyauto.com

December 18, 2020

Great, wow such service. Much wow very good. Go back again. Wow. Oil change much good. Tire rotate much good. Such clean air filter. Thank More

by wcbd5ql
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Bankert
Feb 16, 2021 -

Maus Nissan responded

wcbd5ql we are super excited that we met your service needs! Kayla appreciates the recognition as well! We are ready to serve you again when you need us! Have a blessed day! Paul DaRocha Owner Loyalty Manager pdarocha@mausfamilyauto.com

December 18, 2020

Would not honor coupon i had from another nissan dealer for oil change. The times i came in for service prior I was able to use coupon this time the advisor did not allow me. He took off $10 but it still More

by jboe101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I dont remember who the advisor was.
Dec 29, 2020 -

Maus Nissan responded

Jboe101, we can see that you are upset, and apologize for your frustrations; however, I think this was a simple misunderstanding. We do, in fact, honor all manufacturer and dealer coupons; however, we are a full synthetic shop, so when matching ads for oil changes that use conventional oils, we allow for a comparable discount. If you have any more questions, please don't hesitate to contact me, and I will be happy to help. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS ext. 1138

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