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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,977 Reviews

1,977 Reviews of Maus Nissan - Service Center

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January 20, 2021

She was very friendly and efficient, kept me up to date on everything and made sure everything was explained well. I appreciate her hard work. More

by marlenearc619
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Mar 16, 2021 -

Maus Nissan responded

Tiffany is one of my favorites she is friendly and great and what she does, We appreciate her hard work as well and love having you apart of our family. If you ever have any car needs or questions Please reach out to us :) We are here working for you :) 727-815-3095 -Paul DaRocha Owner Loyalty Manager

January 20, 2021

Lance was great and had good communication with me. I enjoyed his customer service. The only issue I have with my service is that my technical issue was not fixed but told to bring back for additiona More

by CA30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
January 20, 2021

Very disappointed that the cost of the alignment was not discussed before it was done. I would have gone somewhere else if I had known I was going to be charged $110. More

by Lisarosa61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Johnson
Jan 20, 2021 -

Maus Nissan responded

Lisarosa61 thanks for your review and bringing this to our attention. You should have been informed of the cost of any repairs or service prior to work done. With most newer cars a 4 wheel alignment is require versus a front wheel alignment which may be what you were quoted elsewhere. Feel free to contact our Service Director for clarification. Bradon Malatino at 727.261.7596

January 19, 2021

This is a great dealership when looking for a vehicle. The representatives are courteous and very helpful. They welcome you as if you're at home and family. I love all of them for their kindness and patie More

by arlenewilliams314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ruggiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jovannie Jimenez, Joseph Cabusao
Mar 17, 2021 -

Maus Nissan responded

We love having you apart of the Family as well :) Thank you for the review :) We are all family here and plan to stay that way :) Whether it is service or sales we will be here to make you smile :) I Hope you have a blessed day :) -Paul DaRocha Owner Loyalty Manager

January 18, 2021

I am very satisfied with the personal service I received from my service visit to Maus Nissan on January 15th Everyone was helpful and friendly More

by Gail
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul DaRocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda Vulcanoff, Tiffany Norori
Mar 16, 2021 -

Maus Nissan responded

Gail, Thank you for the 5 Stars :) I appreciate it. We have an amazing team here and always strive to get better :) If you ever have any needs feel free to reach out to us :) We have your back :) God Bless :)-Paul DaRocha Owner Loyalty Manager

January 18, 2021

The best service I had on my vehicles. Very personable and awesome personalities.... Everything done was exactly what I wanted and with a smile. Thank you All and God Bless More

by debbren21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson, Lance Johnson
Mar 16, 2021 -

Maus Nissan responded

Debbren21- Hey Thank you so Much for the Kind Words :) Our service team is amazing at what they do so Im happy you see that :) And if you have any other car needs please feel free to let us know :) God Bless We are here for you :)-Paul DaRocha Owner Loyalty Manager

January 18, 2021

Great staff. They are Always friendly and helpful. I always work with Advisor John Thorne which always makes sure I’m taken care of. Great service More

by mich727elle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
Mar 16, 2021 -

Maus Nissan responded

John Thorne is one of our favorites here and I'm glad you agree, We try to be as helpful as possible and treat our guest like family ;) I hope you have a blessed day and look forward to seeing you next time for service :)-Paul DaRocha Owner Loyalty Manager

January 15, 2021

Service was great Lance W is GREATEnjoyed the visit my Service was great Lance W is GREAT Enjoyed the visit my car was done earlier than expected. Ask for Lance W to also receive great service. More

by pdianej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance W
Mar 16, 2021 -

Maus Nissan responded

Thank you for the 5 Stars We pride our selves in our customer service so Im happy Lance was able to show you thank :) we will be here when ever you need us so feel free to reach out for any car needs :) 727-815-3095 I hope you have a blessed day and I look forward to seeing you next time -Paul DaRocha Owner Loyalty Manager

January 15, 2021

Service department is outstanding as was Savanna my service manager. When you wash a car, they should also vaccum it out as well. Mine was not. More

by kjar0906
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Savanna
Mar 16, 2021 -

Maus Nissan responded

Kjar- Thank you for the Review Savanna is amazing and great at what she does, I'm happy she took care of you :) We always strive to get better so I appreciate the feed back :) I look forward to seeing you next time for Service -Paul DaRocha Owner Loyalty Manager

January 15, 2021

The mandatory MASK requirement is not being enforced at this location. Customers frequently enter and exit service desk area which is not safe for those with underlying health issues. More

by ItaliaPrincessFL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Bankert
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