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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,924 Reviews

1,924 Reviews of Maus Nissan - Service Center

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January 23, 2021

Best service I have had in the State of Florida. I will continue to use Maus for future needs. Customer service is A+. Maus always provided me with a status update and next steps. More

by jonhall25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Mar 05, 2021 -

Maus Nissan responded

Jonhall25- Thank you for the 5 stars :) We strive to do the best we can and We have a great team here :) We appreciate you and if you ever need anything please reach out, God Bless :) -Paul Da Rocha "Owner Loyalty Manager"

January 23, 2021

It is always a pleasure when visiting the service department. Everyone is always friendly and smiling. My service advisor Katrina is awesome and the service manager Brandon is great as well. I recomm More

by soteri107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Demetrios Klindonas, Katrina Atkinson, Brandon Malatino
Mar 05, 2021 -

Maus Nissan responded

We are all family here and Katrina and Brandon are Amazing :) Thank you for the 5 stars and coming in, it means the world to us :) We will continue to get better and treat you like family :) God bless have a good day :)-Paul Da Rocha "Owner Loyalty Manager"

January 22, 2021

Your staff. Was very nice and ask me if l was help. I was asked if l needed any thing it was nice to hear More

by Russelljohnson51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Falco
Mar 16, 2021 -

Maus Nissan responded

Thank you for the Kind Words :) We try to be as helpful as possible so Im glad we were working for you :). We do not plan on going anywhere so when ever you need the assistance please get back to me I appreciate your time :) 727-815-3095 -Paul DaRocha Owner Loyalty Manager

January 22, 2021

Service was great veh was brought in for route service and was performed quickly paperwork was done and did not have to wait great dealer to work with More

by mborgo1
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Mar 05, 2021 -

Maus Nissan responded

Thank you for the 5 Stars, Im happy we were able to help you efficiently and in good time :) We have a great team here and I know Katrina will work her hardest to make you happy :) If you need anything feel free to reach out God Bless -Paul Da Rocha "Owner Loyalty Manager"

January 21, 2021

They answered all of my questions in a timely and thorough manner. This is the 2nd time I have gone to this dealer for service. Both times, the service department was quite busy, so the wait time f More

by Julian.Jim34
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Mar 16, 2021 -

Maus Nissan responded

Tiffany is great at what she does, So we really do appreciate your business and your time :) We strive to get better everyday so any feed back is always welcomed :) I'm glad to see you come in and If I can ever be of assistance please reach out God Bless :) -Paul DaRocha Owner Loyalty Manager

January 20, 2021

The crew always go above and beyond to take care of my vehicle. Even though it’s not a Nissan, they still treat it like one of their own More

by pcso2454
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Ginley, Jason Rowland, Nick Bentley, Tiffany Norori, Sebastian Richards
Mar 16, 2021 -

Maus Nissan responded

Thank you for the 5 stars and your business :) We pride our selves in our customer service and strive to be the best :) So I appreciate you being a part of our family, If you ever have any needs we will be here :) I hope you have a blessed day :) -Paul DaRocha Owner Loyalty Manager

January 20, 2021

It has very friendly staff Everything is nice and neat It has very friendly staff Everything is nice and neat and clean Only thing I am not happy with is the car wash Last time I got it done they on More

by Tiki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Mar 20, 2021 -

Maus Nissan responded

Thank you the Review :) We Take pride in our customer service and always strive to get better :), Im Sorry about the Wash but next time you are in We will make sure you are leaving with a beautiful Shiny car :) Thank you again If you have any questions feel free to reach Out we appreciate having you apart of your Family Paul Da Rocha "Owner Loyalty Manager"

January 20, 2021

She was very friendly and efficient, kept me up to date on everything and made sure everything was explained well. I appreciate her hard work. More

by marlenearc619
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Mar 16, 2021 -

Maus Nissan responded

Tiffany is one of my favorites she is friendly and great and what she does, We appreciate her hard work as well and love having you apart of our family. If you ever have any car needs or questions Please reach out to us :) We are here working for you :) 727-815-3095 -Paul DaRocha Owner Loyalty Manager

January 20, 2021

Lance was great and had good communication with me. I enjoyed his customer service. The only issue I have with my service is that my technical issue was not fixed but told to bring back for additiona More

by CA30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2021

Very disappointed that the cost of the alignment was not discussed before it was done. I would have gone somewhere else if I had known I was going to be charged $110. More

by Lisarosa61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Maus Nissan responded

Lisarosa61 thanks for your review and bringing this to our attention. You should have been informed of the cost of any repairs or service prior to work done. With most newer cars a 4 wheel alignment is require versus a front wheel alignment which may be what you were quoted elsewhere. Feel free to contact our Service Director for clarification. Bradon Malatino at 727.261.7596

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