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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,924 Reviews
Call Service Center (727) 999-6287

1,924 Reviews of Maus Nissan - Service Center

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February 03, 2021

Service advisor mislead me to sell a repair the manager ADMITTED would not fix my issue and KNOWINGLY puts FREON in a leaking system and charges $210 just to have it leak into the cabin for my family to br More

by captnstrat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2021 -

Maus Nissan responded

Captnstrat, we can see that you are upset, and apologize if you've had a bad experience. We take this very seriously, and are looking into what happened during your visit. A service manager will be reaching out to you shortly, to see what can be done to make things right, but in the meantime, if you have any questions, please don't hesitate to contact me personally, and I will help address your concerns. Thank you for letting us know, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

Feb 04, 2021 -

captnstrat responded

I've had service there since buying the car. The other service advisors always clearly explained my options and costs so I could make an informed decision. This time there was a failure to communicate resulting in me being sold a worthless repair. I'm willing to pay the cost to diagnose the problem and will accept a refund of the service.

February 03, 2021

Service department awesome sells department saks newer going to bay any Nissan with credit score 780 May intersect 8.14 by by by by by More

by J.szewczyk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aldo Rrethatakaj, Kevin Leon, Nick Bentley, Katrina Atkinson, Tiffany Norori, Jeremy Kettels, Sebastian Richards, Kayla Bankert
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February 02, 2021

Excellent service and customer service. I only do my service at Maus Nissan. Came for an oil change and tire rotation. Bought a new 2021 Rogue SV. More

by specialk21373
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary service advisor excellent
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Mar 05, 2021 -

Maus Nissan responded

Specialk21373- Thank you for the Kind words and the 5 Stars :) We pride our selves in our customer service and Im glad you see that :) and Congratulations on the new Rogue Its a beautiful vehicle, We will see you next time ;) -Paul Da Rocha "Owner Loyalty Manager"

February 02, 2021

Everyone at maus nissan of new port richey was very nice and very professional. I appreciate all the hard work you guys did to get me into my new kicks , thank you. More

by Elikicks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Rrethatakaj, Katrina Atkinson, Patrick Hennagir
Report | Print
Mar 04, 2021 -

Maus Nissan responded

EliKicks- Thank you for the Kind words and the 5 stars :) We strive to get better every day and treat our customers like our own family :) so I am happy you you love the Kicks Its a Beautiful vehicle :) Have a blessed day and we will be here when needed :)727-815-3095 -Paul Da Rocha "Owner Loyalty Manager"

February 02, 2021

Greatly appreciate Mary’s excellent customer service skills. We were a longtime customer of hers at another dealership and are happy to see her at More

by Mangicaro33@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Report | Print
Mar 04, 2021 -

Maus Nissan responded

Manicaro33 Thank you for the 5 Stars, It means the world to me and Mary :) Its been a pleasure to have her apart of the Maus family so I am happy you think so to :) We plan to continue to treat you like family :) God Bless have a beautiful day :) 727-815-3095 -Paul Da Rocha "Owner Loyalty Manager"

February 02, 2021

Tiffany is always attentive and helpful. She asked me if I needed a shuttle before I even thought about it. She always makes sure I get out in a decent time More

by Cphoenix1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
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Feb 02, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Cphoenix1! We appreciate your continued trust, and we thank you for taking the time to leave us a review. Tiffany does a fantastic job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you again, soon. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

February 02, 2021

SAVANNA WAS VERY HELPFUL AND MADE MY SERVICE APPOINTMENT VERY PLEASENT. SHE WAS VERY CURTEOUS AND PROFESSSIONAL AND EFFECIENT.THE OIL CHANGE,TIRE ROTATION AND WASH WAS DONE VERY QUICKLY More

by W.VOTTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SAVANNA
Report | Print
Mar 04, 2021 -

Maus Nissan responded

W.VOTTA Thank you for Getting back to us and the 5 Stars :) Savanna Is amazing and will go to the moon and back to make sure you are happy :) Im happy they made it quick for you, If you ever have any other needs Please reach out I appreciate your time :) 727-815-3095 -Paul Da Rocha "Owner Loyalty Manager"

January 31, 2021

Mary give me great attention. She is a compliment to the service department. It was only oil change and tire rotation. Would have been nice to find a - here’s free coffee n donuts- lol. More

by Bloodhoundred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Utrobin
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Mar 05, 2021 -

Maus Nissan responded

Hey I appreciate the Kind words :) Mary Is amazing at what she does so Im happy she took care of you ;) We do have a amazing Coffee Machine here as well, next time you are In I can get you a cup :) Have a blessed day -Paul Da Rocha "Owner Loyalty Manager"

Mar 07, 2021 -

Bloodhoundred responded

Yes.I actually look forward to working with Mary again in the future. TM

January 31, 2021

Always the best service in town been to a few and I would recommend Maus Nissan to all my friends and family. Great service Great atmosphere friendly employees. More

by DLWEEDALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary , Katrina Atkinson, Tiffany Norori
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Mar 05, 2021 -

Maus Nissan responded

DLWeedall- Im happy they were able to take care of you :) We have a great team here that will go to the moon and back to make sure you are happy :) Thank you for being apart of our family :) God bless :) -Paul Da Rocha "Owner Loyalty Manager"

January 30, 2021

My service experience at Mauss is Amazing! I have purchased two vehicles in five years! Service is the best!! I love these guys! They have my back! More

by Schlenky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aldo Rrethatakaj, Colby Matthews
Report | Print
Mar 05, 2021 -

Maus Nissan responded

Schlenky- We Definitely do have your back :) Thank you for the 5 Stars, Im happy to have you apart of the Family and we will continue to do our best to make sure you are happy :) God bless -Paul Da Rocha "Owner Loyalty Manager"

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