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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,910 Reviews
Call Service Center (727) 999-6287

1,910 Reviews of Maus Nissan - Service Center

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September 10, 2024

Tiffany was fast and efficient and easy to work with. The fresh baked cookies in the lobby are always on point. More

by andrea.nolte925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darmin Topalovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Norori
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Andrea! We appreciate your trust, and we thank you for taking the time to leave us a review. Tiffany is awesome - thanks for recognizing her! We are pleased that you are so happy with our service, (and our cookies ), and we look forward to serving you for years to come - so let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 10, 2024

As always present and Courteous , you do a great job every time that is why I bring my vehicle in More

by natonknightx5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Mr. Lamb! We appreciate your continued trust, and we thank you for taking the time to leave us a review. Please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 10, 2024

I’ve been to your Dealership a few times since I bought the vehicle new one year ago and each rep that I saw has been nicer than the nice before very helpful very knowledgeable teaching me how to use my ne More

by lucy7125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaryd Gerhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anyela Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keegan Boylan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hassett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Norori
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2024 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan, Lucille! We appreciate your trust, and thank you for your kind words and recommendation! All our staff are dedicated to providing you with a truly exceptional experience. Whether you're here for sales or service, we're going to treat you like family - that's our #MausDifference! We're thrilled that you are so happy, and look forward to helping you for years to come - so let us know if there's ever anything we can do for you. Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 09, 2024

Things went quickly and smoothly. It’s nice that they wash the car for you. More

by nstergio
Recommend Dealer
Yes
Employees Worked With
Tiffany
Report | Print
Sep 13, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Nicholaos! We appreciate your trust, and we thank you for taking the time to leave us a review. Please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

September 09, 2024

Tiffany and the Service Center are Awesome! ! They are always courteous, and always make me feel at home. More

by William Rowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Nori
Report | Print
Sep 11, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, William! We appreciate your trust, and we thank you for your kind words. Tiffany does a phenomenal job taking care of our guests, thank you for recognizing her! We are pleased that you are so happy, and we look forward to serving you for years to come - so let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

September 08, 2024

I am having issues with follow up. I felt the minute the sale was made, bam! Move in to the next customer. Never received a call back when asked. Never heard or saw my salesman (Jordan More

by Lawiley5
Recommend Dealer
No
Employees Worked With
Jordan (sales)
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Sep 13, 2024 -

Maus Nissan responded

Ms. Wiley, we can see that you are upset, and apologize if you've had a bad experience. We care deeply about the service we provide our guests, and we are very disappointed that you do not feel like part of the family - let alone, a valued guest. The paperwork is an easy fix, your salesman, Jordan, is no longer with the company, but we will see about finding that picture, if we can. We will have our staff reach out, and see if there's anything else we can do for you, and hopefully, we can make things right. Please contact us directly if you have any other questions, and we will be happy to help. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 08, 2024

Inconvenience of having to bring my vehicle back. I live in Westley Chapel. Wait time both times totaled 4 hours More

by segai.russell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Mr. Russell! We do appreciate your trust, and we thank you for taking the time to leave us a review. Unfortunately, Wesley Chapel is beyond our pick-up and drop-off range; however, our Maus Nissan of North Tampa location, on Florida Avenue, may be closer to you, and should be able to assist with the same MausCare as you enjoyed here, you for sure! Please let us know if there is ever anything we can do for you, and we'll be happy to help! Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 07, 2024

James Swanson went above and beyond as he died every time. We had to do a lot of coordinating to get my car in, as I’m out of town due to family emergency. More

by allan0151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Swanson
Report | Print
Sep 11, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Allan! We appreciate your continued trust, and we thank you for your kind words. James does a fantastic job taking care of our guests, thanks for recognizing him. We look forward to serving you for years to come, so please let us know if there is ever anything we can do for you, and know that we are sending prayers for you and your family during this difficult time. Thanks for being a part of our Maus Family, and have a very blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

September 07, 2024

Service depth was awsome. Polite I requed keys be up front as returning after they closed.. Front desk gave me my keys. Then answered Just walk around the lots to find your c More

by noemail_5023789
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Donahue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan! We appreciate your continued trust, and we thank you for taking the time to leave us a review. It sounds like there needs to be a better hand off between service and reception for after-hours pick-ups - thank you for your feedback! Please let us know if there's ever anything you need, and next time, we'll earn that 5th-star! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 07, 2024

John Thorne is great he always takes the time to answer all my questions and handle any concerns I have. That is why my 2017 maxima is in such great shape. More

by GNARLEYSMOM7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Mary! We appreciate your trust, and we thank you for taking the time to leave us a review. John does a phenomenal job taking care of our guests- thanks for recognizing him! We're thrilled that you are so happy, and we look forward to serving you for years to come - so let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

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