Maus Nissan of North Tampa - Service Center

Expectations Exceeded! I bought my truck from another dealer and when it needed service I checked their webpage only to discover customers weren't happy with their service. I bought my truck from another dealer and when it needed service I checked their webpage only to discover customers weren't happy with their service. I knew Ferman has been around forever and has a good reputation, now I know why. My appointment was made by a courteous lady who helped get me into their system, and gave me option for dropping off my truck that worked for my work conflicts. ( wish I had remembered her name because she was professional and friendly) My Service Rep. Jose was terrific! I received the scope of work I specifically requested and a Safety report performed on my truck with suggested items I address. What I liked most about the safety review was I chose what I wanted done because of time, and there was no pressure to do the items I could do myself at a later date. Jose also notice a recall for seatbelts on my vehicle and went ahead and ordered them, and I will be contacted when they come in. I cannot say enough about my entire experience with Jose and Ferman. I've owned 10 Nissan vehicles and received very good service, but Ferman provided even a step above what I consider good customer friendly service. My service experience was simply that good, period. More

Service Xavier was great. From the first call scheduling my service request, to picking up my vehicle. The time before this, I didn’t have such a great experi Xavier was great. From the first call scheduling my service request, to picking up my vehicle. The time before this, I didn’t have such a great experience with the service department (without getting a manager involved), but this time was exceptional! More

everyone was great especially John in Service Service had me in and out in no time. They work as a great team.. Didn't have to waste all day waiting.. And my Nissan Kicks is in good hands in Service had me in and out in no time. They work as a great team.. Didn't have to waste all day waiting.. And my Nissan Kicks is in good hands in the service Dept. More

Oil change, inspection I am obsessed with this dealership!!! I take my car nowhere else! anddd, it all started with my advisor Xavier Rodriguez! he provides 5-star, incredib I am obsessed with this dealership!!! I take my car nowhere else! anddd, it all started with my advisor Xavier Rodriguez! he provides 5-star, incredible and above and beyond service every time! so patient, efficient, super friendly, kind and a gentleman! he is truly an asset to Ferman Nissan! please acknowledge him for the rockstar service he gives every single time, love him and this place! God bless you all! More

Excellent Service Department! The service department is what keeps me coming back to Ferman Nissan. Larry takes great care of me as do the rest of the service team. The manager Eri The service department is what keeps me coming back to Ferman Nissan. Larry takes great care of me as do the rest of the service team. The manager Eric and his team are very honest and go above and beyond to make sure every customer is served well. More

Two vehicles servised Had a great experience dealing with Xavier at the service department. Would highly recommend him and the service department. Thank you again for the g Had a great experience dealing with Xavier at the service department. Would highly recommend him and the service department. Thank you again for the great service. More

Always great service Larry always takes care of me and is wonderful to work with...even when things are taking longer than expected, he is giving me updates regularly whil Larry always takes care of me and is wonderful to work with...even when things are taking longer than expected, he is giving me updates regularly while I wait in the lounge which thankfully has wifi, food, drinks and magazines. The service teams goes above and beyond what is expected. More

Amazing sales and service I have been servicing my vehicle at the dealership for the last 6 months. The staff are exceptional. They know me when I visit and are willing to answ I have been servicing my vehicle at the dealership for the last 6 months. The staff are exceptional. They know me when I visit and are willing to answer any questions that I may have about my vehicle or future vehicle. More

Service great Nice lounge, fast, efficient,courteous service. Did not try to intimidate me into anything. Needed a part, will irder it and let me know when it comes Nice lounge, fast, efficient,courteous service. Did not try to intimidate me into anything. Needed a part, will irder it and let me know when it comes in. More

oIL CHANGE I ARRIVED 1 HR TOO EARLY AND LARRY STILL TOOK MY RESERVATION AND GOT ME OUT OF THEIR ON TIME. YAY FOR LARRY. HES THE GREATEST I ARRIVED 1 HR TOO EARLY AND LARRY STILL TOOK MY RESERVATION AND GOT ME OUT OF THEIR ON TIME. YAY FOR LARRY. HES THE GREATEST More