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Maus Nissan of North Tampa - Service Center

Tampa, FL

4.5
686 Reviews

686 Reviews of Maus Nissan of North Tampa - Service Center

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May 20, 2021

The Maus Nissan of Tampa on florida ave are a great team, professional and helpful! Service is always on time and problem free Grateful! Grateful for them! More

by Mpower921
Recommend Dealer
Yes
Employees Worked With
Tony Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

Maus Nissan of North Tampa responded

Mpower921 we appreciate your business and kind words. We are ready to assist again when you need us! Alex Stoughton, General Sales Manger astoughton@mausfamilyauto.com or 813.800.6287

May 22, 2021 -

Maus Nissan of North Tampa responded

Thank you, that is what it is all about! We look forward to serving you and continuing to deliver a 5-⭐ experience! Thank you!🙏

May 12, 2021

Went in first thing in the morning and was taken care of. Back up camera was completely out. While transporting grandchildren back and forth to school I felt in danger. More

by e.williams55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John service dept. , LeRoi "Bo" Bonelli
May 22, 2021 -

Maus Nissan of North Tampa responded

This is awesome. We really appreciate your kind words! 😁Thanks!🙏

April 28, 2021

Maus Nissan is my go to dealership anytime I need to bring my 13’ Altima for an inspection solely for the fact that I met 2 people I trust and appreciate here. Anytime I need any service done, Nick Muss More

by justferido
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Lanier, Nick Musso
May 01, 2021 -

Maus Nissan of North Tampa responded

Thank you for the 5-Star review! 😀

April 24, 2021

Mr torres acknowledged me when I walked in. Two others could have assisted me but they did not. Because of how mr Torres treated me I had the work done there. I could have gone to my other mechanic becaus More

by lteddybear28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torres
May 01, 2021 -

Maus Nissan of North Tampa responded

Thank you for the 5-Star review! 😀

March 19, 2021

The service is great and I like to thank mr. Rodriguez for his service and the work on my car thanks again. María Cepero. Go Super bowl camps Bucs More

by Ceperotm@aol.con
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Rodriguez , Nick Musso
Mar 27, 2021 -

Maus Nissan of North Tampa responded

Ceperotm we strive for exceptional customer service and sounds like we met your expectations! Alex Stoughton, General Sales Manger astoughton@mausfamilyauto.com or 813.800.6287

February 19, 2021

Nissan is the best dealership when buying a car the staff are very friendly courteous you get value for your money I would recommend Nissan to everyone More

by dimpsivs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nancy Murdolo, Nick Musso
Mar 06, 2021 -

Maus Nissan of North Tampa responded

Dimpsivs thanks for the kind words and the business! We look forward to serving you when you need us again!

Mar 06, 2021 -

dimpsivs responded

Nissan of North Florida is the best car dealership. Thank you Nissan .

February 07, 2021

They took my car right in. Changed oil, rotated tires, washed car vacuumed great job. Unfortunately I did have to return to have the maintenance warning reset! More

by amn1080
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Rizo
Feb 17, 2021 -

Maus Nissan of North Tampa responded

amn1080 thanks for the allowing us to service your car. Sorry you had to come back to reset the maintenance light but next time we'll wash your car for you.

January 16, 2021

The gentleman that I dealt with in the service department on two occasions now was not very nice or helpful. I do not get the feeling that this dealership cares about getting my business. More

by Peanuttawnymoxie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leo Rizo
Jan 18, 2021 -

Maus Nissan of North Tampa responded

Peanuttawnmoxie thank you for bringing this to our attention. We empower our staff to take care of and attempt to exceed our customers expectations. If you have a couple of minutes and are willing to let our service director know what happened he would be glad to listen. Brandon Cruz bcruz@mausfamilyauto.com or 813.931.6655

Jan 21, 2021 -

Peanuttawnymoxie responded

The first encounter I had with Leo I brought in my coupon print outs and was only able to use two coupons so I CLEARLY stated to him that I wanted the rest of them back when I gave them to him. He did not give them back so I went in and asked for them and he blew it off and said he threw them away. It would be nice for him to consider and really listen to what the customer needs and requests. Second time-I brought my car in to have my in cabin air filter and the engine air filter changed. A few days later I tried to open my trunk and the remote and the dashboard button would not work. I know they go through the glove compartment for the in cabin air filter so I checked the button to make sure it was on-it was. Now I use the trunk often and I know for a fact it was working before I brought the car in for the filter changes. I brought the car back and explained that after I had the work done my trunk was not working. He was not very friendly about telling me that the work they did could not have anything to do with it and that I would have to pay $145 to run a diagnostic on it. He said that if they found that it was something they did they would not charge me and I said how would I know either way. He was not even the one to come and tell me that they would fix it but that I would have to pay the $145 anyways because I signed the paper. They never told me how much that costs to fix and I have no way of knowing for sure what it costs. I have dealt with Ferman Nissan since I bought the car in 2015. They were always very kind, friendly and helpful. When you guys took over I continued to come to your dealership hoping to get the same great service but I feel like I just got taken advantage of. Now I have to find another place to take my car. Thank you for taking the time to listen to my concerns.

January 02, 2021

Everyone was very kind and courteous but I did leave with a feeling that they were trying to make me worry about my current car to convince me to buy a new one. The sales person Bladimir was very kind and he More

by sabilewsounds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bladimir Leinz
Jan 11, 2021 -

Maus Nissan of North Tampa responded

Thank you so much for your positive and honest feedback. We do apologize for any pressure you felt from our team, as we always strive to make our customers feel comfortable and at-home with us. We're pleased to hear Bladimir provided you with an excellent experience, though, and we appreciate the opportunity to have served you!

December 07, 2020

Speedy, efficient care every time! Good service and friendly service. Would highly recommend the sales department as well as the speedy service department. My next car will still be a Nissan! More

by lili228
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo Rizo
Dec 11, 2020 -

Maus Nissan of North Tampa responded

We're pleased to see this! Thank you so much for the great review, lili228!

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