Maus Nissan of North Tampa - Service Center

Took my car in for Maus care. Made the appointment the day before. They are supposed to do an oil change, tire rotation, paint protection and rain repellant. First thing I get Made the appointment the day before. They are supposed to do an oil change, tire rotation, paint protection and rain repellant. First thing I get told in the drive is that their car wash is broken. Don't know how it got broken overnight but ok. The service advisor tells me not to worry they can get it washed. I don't think you can do paint protection over a dirty car and I don't think rain repellant will work on a dirty windshield but gee, I guess it does. There was some semblance of cleaning done but it was still dirty when they were done. If you can't do the things right that I can see, did you really change the oil and rotate the tires? But they must have at least looked at my new tires that I got in November (this is March) because apparently they are worn on the edges and need an alignment. I guess the one I had done when I got the tires didn't take. Of course they recommended changing all the fluids in the car and it needed a whole bunch of other things too. At 26,000 miles that's a lot of stuff. The service advisor was very nice though. Not so much the pushy lady who kept texting me that I needed to come to the front to her office to update my information. She sent me a bogus email address and asked if it was mine. What a ruse! If aggravation was equated to $$ then Maus Care has cost me a bunch of money. Terrible experiences there and next door at Maus Acura. Nice people just can't trust whoever is pulling the strings. More

Worst 'SERVICE' department ever! Second time since Maus took over and I told Sales person when I purchased car (2022)=== Maus Care is worthless with this Service Department. I'm DONE Second time since Maus took over and I told Sales person when I purchased car (2022)=== Maus Care is worthless with this Service Department. I'm DONE after 6 vehicles that I've loved no more sales HERE! It took THREE hours for an oil change/tire rotation. And the rude response when I entered the office to inquiry why my car wasn't ready yet was ridiculous! 4 men sitting around the end of what used to be the office just looking at me like 'SO?' -- After several loud requests as to why -- someone got up -- went out and came back, didn't approach me but from that end (easier to speak when the group is gathered) said it'll be out shortly they're just finishing. To which I asked why does it take 2.5 hours? His response is at least 1.5 for oil change!!!! Which of course has nothing to do with the fact I have now waited 2.5 hours and my car still isn't ready!!! I then went into the dealership to voice my concern with the lack of service - whomever I spoke to did go out to speak with them but I warned him - it was a waste of time. I'm DONE Maus thinks that service included means they can treat you like a third class citizen ! This was my 3rd visit, 1st was very bad, second was great --- this one is unacceptable! More

I have been taking my car to Maus Nissan for service for a while now. I felt the service reps I've worked with have been upfront an honest with the work needed. But on my must recent service visit, I went t a while now. I felt the service reps I've worked with have been upfront an honest with the work needed. But on my must recent service visit, I went to pay my bill and Maus now charges a 3% "convenience fee" if you want to pay with your credit card! This was unannounced to me when I dropped off my car for service. So needless to say, I was a bit shocked because that "convenience fee" came to $114!!! The Cashier said the other dealerships in the area were doing the same thing, so they are doing it as well. So now I have to shop around for another Nissan Dealership that doesn't charge that 3% credit card convenience fee. Which is a shame. More

Liars this is the third time I schedule a Mauss care detail (coating) inside and outside my car and they didn’t do it not even vacuum the car , and that was included in the $2000 Mauss Care package I pu detail (coating) inside and outside my car and they didn’t do it not even vacuum the car , and that was included in the $2000 Mauss Care package I purchased when I bought my car , also I requested to do the brakes because it was making a noise and as soon I drive my vehicle I noticed they didn’t replaced the brakes because still have the same noise .I spent $1049 today and they not even vacuum my car when I asked for a manager he came not very polite , never apologized to me and the only thing he offered take the car in the back to vacuum after 4 hours waiting and I have to pay with a debit card because if you pay with a credit card they will add another 3% on the top of your bill what a thieves! Stay away from this place . More

I have had nothing but poor experiences every time I bring my Altima into the service department at Maus Nissan North Tampa. Even with an appointment, expect to be there at least 2 hours, even for just bring my Altima into the service department at Maus Nissan North Tampa. Even with an appointment, expect to be there at least 2 hours, even for just an oil change. Today I had an appointment for an oil change/tire rotation at 2:30, I brought the car in early (2:15), car was brought immediately back to service garage. I did not leave until well after 4:30. My car was backed out of the garage and sat in the parking lot for over 20 minutes with its hazards on and then was pulled up and keys given to me. When I asked why it had been sitting there the tech told me that it was "waiting for the car wash" but my car was never washed and I watched it sit there, then get pulled up to the front. I told my service rep before they took my car back that I wanted the inspection report, he did not give it to me until I asked a second time, after getting the keys back. The last 2 times I did not receive one at all. Maus used to give them to me without even asking and go over them. I received the report and it had over $4000 worth of work that they were recommending and apparently were not going to talk to me about? I asked why they didn't talk to me about it and my service rep told me that he was going to talk to me about it, even though he had already given me my keys and told me I was good to go without even showing me the report. The icing on the cake was when I walked out to my vehicle and noticed that the tire rotation was not done. This is the second time that I have caught them not completing the tire rotation. The first time, the only reason I even noticed was because there was a cap missing on one of my rims, and it was in the same place as it was before I brought the car in. Now, every time I have brought it in I use a permanent marker to mark one of the tires so I know if it's in the same place or not (sad that I can't trust the people working on my vehicle). This is how I knew the tire rotation had not been done. When I asked about why it had not been done, I did not get a direct answer right away. After some investigating, they came up with an excuse about my tires and why they could not rotate them. Maus has really gone downhill in the past couple years. I used to brag about how awesome they were, and it's very sad how they are running this company now. I will never bring my car back to this specific loaction. I can't even trust that they will do the work that the car is being brought in for. More

Recently took my Sentra to have a part replaced. Kristian Torres was my main point of contact in the service department and was great. He was super nice, kept me informed multiple times throughout t Kristian Torres was my main point of contact in the service department and was great. He was super nice, kept me informed multiple times throughout the process for when my car was going to be ready, and made sure I got my laptop back asap when I left it in the loaner! More