Maus Nissan of Brooksville - Service Center

Our rep, Bam Bam, was courteous and helpful. Answered questions satisfactorily. Service was completed promptly. Car was washed. Waiting area clean and comfortable although it’d be nice to have m Answered questions satisfactorily. Service was completed promptly. Car was washed. Waiting area clean and comfortable although it’d be nice to have mini creamer cups instead of powdered creamer as we are in FL! More

I wanted to take a moment to provide feedback on my recent service experience. The service was excellent. My representative, Bam Bam, was very knowledgeable and explained everything that was needed recent service experience. The service was excellent. My representative, Bam Bam, was very knowledgeable and explained everything that was needed and being performed on my truck thoroughly. I am extremely satisfied with the level of professionalism and expertise demonstrated. Because of this positive experience, I will be bringing all my vehicles in for service, including those that are not Nissans. Thank you for your exceptional service. More

Went in with a nail in a tire but knowing I was due for new tires anyway. Jerry came back and confirmed my concern. New tires quickly installed. Always top tier service and great customer relations. new tires anyway. Jerry came back and confirmed my concern. New tires quickly installed. Always top tier service and great customer relations. More

Professional, attentive, fast and courteous service is a few words to describe all my experiences with the dealership few words to describe all my experiences with the dealership More

I never liked going to the old location because my "free" oil change always cost me tons of money. Now I have a brand new car and they are finding things I should have done. I did not. How can I afford a oil change always cost me tons of money. Now I have a brand new car and they are finding things I should have done. I did not. How can I afford a car payment and a hundred dollars for my free oil change More

Great service and excellent customer care. Appreciate the attention to detail. And taking care of all the issues Appreciate the attention to detail. And taking care of all the issues More

I had my oil changed and they had some still there past 4:30 so I gave them 3 stars for that. But they standardly close the shop then, which makes it hard to get service for average working people. I made 4:30 so I gave them 3 stars for that. But they standardly close the shop then, which makes it hard to get service for average working people. I made an appointment for additional service on Saturday as recommended but when I arrived for my appointment there 15 others placed in front of me and I was told it would be numerous hours until they got to my service so I went elsewhere and the price was significantly lower for the same service. More

The guys in the service department can come across as very rude everytime I have come to this dealership. Just because I am a woman, doesn't mean I don't know what I am talking about. The guy I worked wi very rude everytime I have come to this dealership. Just because I am a woman, doesn't mean I don't know what I am talking about. The guy I worked with this past Friday made me feel like he could care less and wanted me away from him. The only employee who made me feel welcome, and was beyond friendly, was the guy who talked to me while I was waiting for my car. I can't remember his name, but it started with a J...maybe Jase or Jeff...normally when I bring my car in, they inspect my car and tell me other things that are recommended or might be areas of concern...nothing this time. Again, made me feel like they just wanted me gone. Also...when they offer to wash and vacuum the car, why do they only vacuum one area? At this dealership, they only ever vacuum either just the driver side, or the front only...which then makes me have to take it somewhere else to vacuum the back. The NPR dealership normally vacuums in all, and they treat me a lot better, which is why I don't go to the Brooksville dealership often...even though it is only 20 minutes from my house. More

Prompt and courteous service! Very friendly! Informed about service all along the way. Every step! Very friendly! Informed about service all along the way. Every step! More

Sabrina, from the start, was very positive and friendly. She made sure I was comfortable the entire time. When I asked where the closest place for breakfast was, she inquired about my preferences and then a She made sure I was comfortable the entire time. When I asked where the closest place for breakfast was, she inquired about my preferences and then arranged a shuttle to drive me to Firstwatch. Upon my return to the dealer, I only waited 30 minutes, and my car was done. Keep smiling and treating customers right; we need more people like you who stay positive and give it their all. Thank you, Sabrina! More