Maus Nissan of Brooksville

Very poor in communication to try to resolve problem. It was not a very pleasant experience second time, first time was good till problem occurred It was not a very pleasant experience second time, first time was good till problem occurred More

Very transparent when dealing with the service team. Kept me updated along the entire visit. Kept me updated along the entire visit. More

Brandon didn't pressure me into getting additional services. I go there for my oil changes, since it has a comfortable waiting room! services. I go there for my oil changes, since it has a comfortable waiting room! More

Serena did a great job. Very thorough communication. Her customer service was very good. She made sure I knew what was going on in every step. Very thorough communication. Her customer service was very good. She made sure I knew what was going on in every step. More

Brandon told me I would be an hour and a half and I was ready to leave in exactly that time frame. Then I had a conversation with Brandon and I told him I wanted him as my consultant from now on ready to leave in exactly that time frame. Then I had a conversation with Brandon and I told him I wanted him as my consultant from now on More

Daniel was great overall. He was very nice and accommodating. He definitely makes the dealership. He was very nice and accommodating. He definitely makes the dealership. More

Excellent customer service and attention to your needs. Without pressure of unnecessary service or repairs Without pressure of unnecessary service or repairs More

Took about 20min. longer then at Wesley Chapel but they did have to replace my negative battery cable. longer then at Wesley Chapel but they did have to replace my negative battery cable. More

Constantly trying sell unnecessary stuff and in my opinion they rip people off on cars and I wouldn’t recommend anyone buying there. opinion they rip people off on cars and I wouldn’t recommend anyone buying there. More

I recently scheduled an appointment to have my 10,000 mile oil change and tire rotation done and every person that came in while I was there came and left before me. I was there 2 1/2 hours for an oil ch mile oil change and tire rotation done and every person that came in while I was there came and left before me. I was there 2 1/2 hours for an oil change it was like I went to Walmart for my oil change, the explanation I was given was they were flooded by people who came in for Service or something I’m assuming that was people that came in without an appointment because I believe I was told that you can come in without an appointment. I thought if you had an appointment that you would be taken care of first no matter who or what came in unscheduled first because you had an appointment I’ve never waited that at Maus not that I’ve been, one of your clients for very long. I’ve only had my car for about a year, but I’ve been in there a couple of times for things, everybody’s friendly and wonderful there. I was offered to have my tires balanced and I declined. I was never told that it’s kind of something you have to have done to keep your warranty , then I’m reading the paperwork because I always do go over my paperwork after my appointment and it almost seems like I guess its kind of a threat that if I don’t get this service done the balancing of my tires and then there is some other two fluids they want me to put in my car that my warranty could be voided now someone could’ve explained it a little better or a little nicer or said something to me not put it on a piece of paper that my warranty could be voided if I don’t do the things that are I guess somewhat suggested to me instead of putting it on a piece of paper that these are things you need to have done to your car in order to keep your warranty I almost feel like I’m threatened that you have to do these things. This is what you do now is send out an email but I always got a courtesy call anytime I ever went to your to Maus and was asked how things went and that was kind of nice . More