Maus Nissan of Brooksville

I gave a rating of 2 because service in regard of timeliness, courtesy and issues with performance after service was OK. Nevertheless, there is an issue of transparency on charges for service. When timeliness, courtesy and issues with performance after service was OK. Nevertheless, there is an issue of transparency on charges for service. When I went in for service a month ago it was identified that I needed to change my rear breaks. As I was short on time and money I decided to postpone for a later date. I had received other discounts for this type of service from New Port Richey and Wesley Chapel Nissan service centers. A week ago I got a an email with similar discount offers for which I decided to make a reservation for service at your facility. I came in left my car for service and left. When my car was ready I went in to pick up and pay. Since I was in a hurry I paid without checking charges and discounts applied. To my surprise when I checked charges I noticed two things that were unexpected. The first was shop supplies fees for almost $40 dollars. This was never mentioned. The second was the promoted 15% discount was never applied. I left a note to the service agent about this and he mention that shop supplies always applies for service and that he was unaware of the 15% discount promotion. For purposes of transparency I would suggest that extra charges should be mentioned to the customer prior to leaving the car for service or when reserving to avoid these types of situations. More

The service department's customer service is lacking. They seem unwilling to support their product or work together to find solutions and make a sale. The sales department was disengaged and ill-prepared They seem unwilling to support their product or work together to find solutions and make a sale. The sales department was disengaged and ill-prepared to do business. More

Great experience I was very happy with my service. MAUS Care package was definitely worth it! MAUS Care package was definitely worth it! More

I must say Samantha, Jeff and the finance person were so GREAT in getting me out of my upside down truck...I will buy a vehicle from them at the end of my lease. I didn't get the exact vehicle I wanted to GREAT in getting me out of my upside down truck...I will buy a vehicle from them at the end of my lease. I didn't get the exact vehicle I wanted to keep but this is going to be a a great exit out. Samantha will be my go to sales person. More

The dealership is very well kept. I like the cleanliness of the facility. The staff are very friendly and knowledgeable. I like the cleanliness of the facility. The staff are very friendly and knowledgeable. More

All employees are very friendly, dealership is very clean and free snacks are a nice touch. and free snacks are a nice touch. More

Very associate was very professional and understanding. It was absolute pleasure working with everyone there. It was absolute pleasure working with everyone there. More

Service here has always been good. Plus, you get a free bonus car wash. Shuttle service is also available. Plus, you get a free bonus car wash. Shuttle service is also available. More

Joe was very helpful! Wen were in and out quickly.Joe was very professional and courteous! Wen were in and out quickly.Joe was very professional and courteous! More

First we would like to say, we will only deal with Mous dealerships and the service department has been very helpful. Also Nick Deligio in sales has been very diligent in meeting our needs. Thank you dealerships and the service department has been very helpful. Also Nick Deligio in sales has been very diligent in meeting our needs. Thank you More