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Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.6
3,422 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,422 reviews

July 26, 2021

Once again in and out in under an hour! Great service, as always. Tiffany makes sure everything is 100% before you leave the dealership!!!I am a customer for life! More

by David.Buehrig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
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Jul 28, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, David! We appreciate your continued trust, and we thank you for taking the time to leave us a review. Tiffany does a great job taking care of our guests- she is very thorough! We are very pleased that you are so happy, and we look forward to serving you again, soon. Please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

July 26, 2021

My service with most Nissan is for most top of the line the warranty department Katrina treats me with such kindness and respect and top priority More

by Monkeybutt55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Report | Print
Jul 29, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan! We appreciate your trust, and we thank you for taking the time to leave us a review. Katrina does an amazing job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

July 26, 2021

They did a pretty good job. However I'm having so much trouble with my Nissan connect I am very upset because I went on a trip and couldn't get my navigation up! Someone I guess the salesman did come out More

by CMAC827
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Report | Print
Jul 29, 2021 -

Maus Nissan responded

CMAC827, we can see that you are frustrated not being able to use the technology in your vehicle. We would like to invite you back to our dealership to review these features with you again. If there is actually a problem with the system, we will get you over to service right away. If a visit is not currently possible, please call us, and we will do our best to walk you through everything over the phone. Normally, I would want a manager to call you immediately; however, there is not enough contact information in your post to be able to call. Please contact me directly, and I will be happy to help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Jul 29, 2021 -

CMAC827 responded

Hi thank you for your response! I would love to set up an appointment with someone who could really go over my Nissan connect with me. Do I set it up through you or do I call elsewhere? I am closest to the new Port Richey Nissan. My number is 727-389-4939. Thank you Carol

Jul 30, 2021 -

Maus Nissan responded

Thanks Carol, we'll give you a call! - Paul DaRocha, Loyalty Manager

July 26, 2021

Clean and friendly. Pretty fast service. This Maus is a lot better than its sister Dealer in Wesley Chapel that screwed me over and even though it was Wesley Chapel that was awful the New Port Richey one s More

by Michelle.Ramus.6.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Walace
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Jul 26, 2021 -

Michelle.Ramus.6. responded

Clean and friendly. Pretty fast service. This Maus is a lot better than its sister Dealer in Wesley Chapel that screwed me over and even though it was Wesley Chapel that was awful the New Port Richey one stepped up and did everything possible to improve my experience. They are always looking to go beyond my expectations. Wesley chapel Maus sucks.

July 26, 2021

Always a pleasure to work with the advisors and technicians. You are always helpful and take great care my truck. Even my daughter is now a member of the Nissan family. Thank you. More

by hoof_beat66_00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan! We appreciate your continued trust, and we thank you for taking the time to leave us a review. We are overjoyed that you are so happy, and we look forward to taking care of you, and your whole family, for years to come! Please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 26, 2021

I would rate you a "B" because of your personel! They are great! Especially MARY BOULAHANIS! She is patient, understanding, kind, informed, & knowledgeable in much. I really appreciate her! I have been bac More

by KAREN COUDRAY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2021 -

Maus Nissan responded

Thank you for giving us at Maus Nissan the opportunity to earn your trust, Karen! We appreciate your business, and thank you for taking the time to share your experience. Mary in our Service Department does a phenomenal job taking care of guests- thanks for recognizing her! It is very frustrating when you experience a problem with a brand new vehicle, but believe it or not, one of the great things about Nissan is, when there is a problem, they figure a solution and initiate a recall right away! We are so glad that you are safe and back on the road with your new Sentra, and we are simply overjoyed that you are happy with your service here at Maus Nissan. We look forward to serving you for years to come, so please don't hesitate to let us know if there is ever anything we can do for you. Welcome to our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ex.t 1138

July 25, 2021

Katrina is always attentive and very helpful! I Always bring my truck in for my service through Maus care and will only deal with Katrina! More

by shawn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Report | Print
Jul 27, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Shawn! We appreciate your continued trust, and we thank you for taking the time to leave us a review. Katrina does an amazing job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 24, 2021

I ordered an update sim card for my 2017 murano. Maus I ordered an update sim card for my 2017 murano. Maus installed the update. I went on vacation the next day to the mountains of North Georgia. When More

by kjar0906
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Savanna Bollinger
Report | Print
Jul 24, 2021 -

Maus Nissan responded

Kjar0906, we can see that you are upset, and apologize for your frustration. Unfortunately, even updated chips sometimes can have out- dated data, especially considering how fast new roads and buildings are constructed. We will have a manager reach out to address your concerns, and in the meantime, if you have any other questions, please contact me directly, and I will be happy to help. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 24, 2021

Always a great experience. Mary is great , will be back . Please lower the minimum words to complete this survey as soon possible, quit annoying. Thanks More

by jfmhacker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, jfmhacker! We appreciate your continued trust, and we thank you for taking the time to leave us a review. Mary does a fantastic job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 23, 2021

Quick results! And painless process. Maus is always focused on the client and proper service of your vehicle. I would recommend this dealer to anyone needing service!! More

by dlcasey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson, Tiffany Norori
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Jul 23, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, dlcasey! We appreciate your trust, and we thank you for taking the time to leave us a review. All our staff are dedicated to providing each guest with a truly exceptional experience. We are very pleased that you are so happy, and we look forward to serving you again, for years to come! Please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

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