Maus Nissan

BEWARE of this dealer, while the lower level sales guys are friendly, the next level of sales management is high pressure, shady with ther verbage, and unethical. I had my homework done on the internet are friendly, the next level of sales management is high pressure, shady with ther verbage, and unethical. I had my homework done on the internet value, and still missed the game they were playing. Senior sales didnt even refer to my internet request prior to walking into the room. While I do feel Ray B. was honestly trying to share my needs with them. They will sell you the world verbally, and on your initial quote, then take you to finance, while in finance they remove your tag and take your vehicle while getting "your great deal" of a new vehicle ready. Finance prints up a stack of paperwork and befriends you while reality starts to set in, the negative equity on your vehicle was not taken care of by their "wonderful" incentives, and they basically rolled it into your new vehicle by playing with the numbers. You feel helpless and tired at this point, and want to leave, but feel like an idiot so emtions are mixed from happiness your negotiation paid off to a rollercoaster of dissapointment and feeling helpless. Oh yes, this is 2 hours later.... BEWARE it was smooth, and the fact I heard senior sales management verbally flexing their ability to his co-workers of being this master sales person was icing on the cake for me to let as many people I know to be WARY of this fast game they play! More

It was a pleasure to do business with Charlie Pitcock. It was a pleasure to do business with Charlie Pitcock. This is our fourth Chrysler/Jeep; the first one purchased from Ferman. We purchased our Jeep It was a pleasure to do business with Charlie Pitcock. This is our fourth Chrysler/Jeep; the first one purchased from Ferman. We purchased our Jeep from Ferman because we found Charlie very easy to do business with, friendly, well informed about Jeep Wranglers, and very professional. Also, the dealership gave us the best price, beating the dealer we have done business with by several hundred dollars. More

When purchasing my new Jeep, I have to say that it was one of my most favorable experiences when searching for a vehicle. Both Charlie and John were very attentive, asking questions regarding my choice o one of my most favorable experiences when searching for a vehicle. Both Charlie and John were very attentive, asking questions regarding my choice of vehicles and ensuring that my family and I were comfortable and kept well informed of the progress as it was taking place. Eric was very informative with financing and package options. Very patient with me and my million questions until I fully understood everything. I would recomend Ferman Jeep to my friends and family members when looking for a new or used vehicle. The only concern with a care buying experience is that I feel it takes too long from start to finish. If anyone could make car buying process as easy as buying a loaf of bread that would be wonderful. Sincerely, Margaret [Peggy] Leslie More

Great customer service, very friendly and great deal! Charles Pitcock, his assistant Scott, Finance guy Tom Frost along with Mike and Chad, managers, went out of their way to assist us. We will recommend Charles Pitcock, his assistant Scott, Finance guy Tom Frost along with Mike and Chad, managers, went out of their way to assist us. We will recommend this dealership! More

I had a great experience with Charlie at Ferman. I had been to several other Jeep dealerships, told them what I was looking for and what I was willing to pay for it. Everyone except Charlie consistently been to several other Jeep dealerships, told them what I was looking for and what I was willing to pay for it. Everyone except Charlie consistently told me I could do it for just $1,000.00 more than I wanted to. Charlie went out of his way to find the vehicle I was looking for and make my purchase happen. I couldn't be happier with my Patriot! Also, Charlie was great to deal with. I didn't feel pressured at all and he even mailed my floor mats to me as the service department was closed when I purchased the car. More

First I was told to bring my car in to the New Port Richey dealership for a window defect in the Liberty Jeeps and they would be happy to take care of it, I have already had all four windows replaced b Richey dealership for a window defect in the Liberty Jeeps and they would be happy to take care of it, I have already had all four windows replaced because they just fall down while you are driving, I was never charged for this BUT this time I get there and am told that I might have to pay for it, to leave my car, no sooner than I get home, 26 miles away, I get a call saying they don't have the part and I can either get my car (in the rain) or leave it over the weekend. I think they could have told me before I left home that the part was not in, before I drove 26 miles on my only day off by looking in the computer to see if the part was in. The service department has changed people since I was last there and I did not like the new service person or his attitude. It seemed he was trying to prepare me that I was going to pay them something no matter what, even though I received a letter from Jeep that the windows would always be honored because the Liberties has a defect with the windows and they recognize that. Also the first set of windows that were replaced, I had paid to have them tinted and when they replaced them it was not the same tint that was taken out. I am not happy with this service department and will be looking in Spring Hill for another dealership to deal with. More

Went in to see a car that was advertised on the internet; the advertised price was a fair price. We test drove the car and then sat in a cubicle until the "sales manager" brought their quote. The quote was the advertised price was a fair price. We test drove the car and then sat in a cubicle until the "sales manager" brought their quote. The quote was $3000 more than what was advertised. After informing these people of this major fact, the price came down but not in a smooth manner; however at the point I lost all trust in these people even as they chase you to your car as you leave. Overall experience left a bad taste in my mouth. More

I felt very pressured at this dealership. I came in pretty sure about the model I wanted, but I was treated to a succession of managers who tried to pressure me to make a decision when all I wanted was pretty sure about the model I wanted, but I was treated to a succession of managers who tried to pressure me to make a decision when all I wanted was to step back, go away, and think for myself in private. I was so uncomfortable that I left, took the time I needed, and went to a more distant dealership where I found a friendlier environment and bought a car that same day (Lokey in Clearwater). The deal was about the same, but the sales pitch was very different. Ferman alienated me. I think a sales team should at least act like it is confident enough to let a customer go away to consider her purchase with firm information and see if it stands up to scrutiny. I probably would have returned to Ferman later that day if they had treated me differently. More