Maus Nissan

twist wording around and lies I bought my car march of 2016 I had a problem with the miles to empty reading took it in they said nothing was wrong with it and they were very rude h I bought my car march of 2016 I had a problem with the miles to empty reading took it in they said nothing was wrong with it and they were very rude how they talked to myself and my husband after I left I noticed the miles to empty was working the right way but they still claim they did nothing to the car. So today I took my car up for the free lifetime oil change but when I got there they wanted to charge me 19.99 for tire rotation I was not prepared to pay that cause when I bought the car my sales man said no hidden fees totally free again a lie so now they tell me any time I bring the car up for an oil change they always rotate the tires with a charge and as maintenance goes on there will be more charges and if I don't comply they can cancel my free oil change program they should let people know there will be a charge for their extra crap that you can have done elsewhere cheaper More

A Shark Tank! I had a horrible experience there and I plan to name names. My Lady Friend went in there and told them her budget was approx $250/mth. 6 hours later a I had a horrible experience there and I plan to name names. My Lady Friend went in there and told them her budget was approx $250/mth. 6 hours later at 8:30PM, she drives out with a $409/mth payment Sentra. Next morning we were there when the doors opened to try and replace the car with one she could afford. We were there 5 hours listening to their lies about the car already being funded (not true), fees they said were mandated to add (not true), insisted they could not swap the car (not true). I offered them $2000 as a "restocking fee" and they basically said "screw you" (she had only had the car 12 hours and 15 miles). After one of their finance guys slipped up and admitted that the car had not been funded yet, they acquiesced and agreed to swap the Sentra for a Versa. Then they had the nerve to tell us the monthly rate for the Versa was only $10 less than the Sentra even though there was nearly a $10k price difference.Using a Truecar quote for the Versa, I was finally able to get them to agree to a reasonable price (still $2000 higher than Tampa Dealer) but even then, they stuck it to her again at closing and bumped the interest rate 2% higher than 12 hours before. When you walk in the door they give you the big pitch about how they are a faith based, Christian business and then screw you over with their add on fees and high prices. The Sales Manager, Joe, is a typical high pressure salesman and the finance Manager, Jason is one of the biggest liars I have ever had the displeasure to meet. These guys get a charge out of taking advantage of people. If you do decide to enter this shark tank, make sure you have a Truecar quote in hand...and even that won't save you. The only person I met there that seemed to care was the Salesman, Tom. Beware of these clowns...I am disappointed that David Maus could not assemble a higher quality staff. More

Terrible service department First I would like to say that our experience with the sales department was solid and we are very happy with our 2013 Certified Used Nissan Murano. Th First I would like to say that our experience with the sales department was solid and we are very happy with our 2013 Certified Used Nissan Murano. That's where the good stops. This dealership advertises FREE LIFETIME OIL CHANGES as a benefit to customers. When I took my vehicle in to have the oil changed I was shocked to learn that if I don't have their service department complete all recommended work then the "FREE" oil changes cease to exist. This means that what is said to be a benefit to the customer is actually intended to benefit a service department that can't attract enough business in an honorable way such as satisfying the customers they serve. Instead they attempt to extort people into paying them for work. I overheard a service writer tell an older gentleman that even though there was no issue, it was recommended that he change his spark plugs and they could do this for $299. Outrageous!!! Finally, when I asked how to upgrade the navigation if I purchase the upgrade online from Nissan I was told they didn't know and I should "google it". In closing, I would recommend the Murano if it fits your needs. We really like the car. Just DON"T BUY IT FROM MAUS!!! More