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Maus Nissan
New Port Richey, FL
3,225 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family.
We do so by living out every minute by making an I.M.P.A.C.T.
Implementing
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Positive
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Creating
Togetherness
At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,225 reviews
September 01, 2016
Great dealer experience . After visiting every Nissan dealer in a 30 mile radius, this was the best dealer experience we had. Ask for Andres (813-507-8214) as he was super h . After visiting every Nissan dealer in a 30 mile radius, this was the best dealer experience we had. Ask for Andres (813-507-8214) as he was super helpful and friendly. More
by Ned612
Employees Worked With
Andres
August 31, 2016
Love my new car ! I recently purchased a 2016 Versa , and I adore it ! Runs great , and the process was as quick and painless as possible . Andres was really dedicated I recently purchased a 2016 Versa , and I adore it ! Runs great , and the process was as quick and painless as possible . Andres was really dedicated and helpful, friendly and helped the process go and run smoothly . Everyone is super nice and they really show how much they care about their clients as well as their business. More
by DO123
Employees Worked With
Andres Vohorquez
August 31, 2016
A pleasure Our salesman, Andres Bohorquez, was pleasant, patient, and actually listened to us. He was very knowledgeable and attentive. We ended up buying 2 ca Our salesman, Andres Bohorquez, was pleasant, patient, and actually listened to us. He was very knowledgeable and attentive. We ended up buying 2 cars. We would recommend him to our friends. More
by Happy2
Employees Worked With
David Rose, Jason Rowland
August 31, 2016
Very pleasant staff Nice staff, sales people very knowledgable & friendly, especially Kristine Herman. Took her time explaining everything to me, felt no pressure whoch w Nice staff, sales people very knowledgable & friendly, especially Kristine Herman. Took her time explaining everything to me, felt no pressure whoch was a nice change. Overall a great experience! More
by Mbt4728
Employees Worked With
Kristine Herman
August 29, 2016
Great all around dealership I met with Cameron and Mike, both great guys. There are no pushy sales here, they do want you in what you like and can afford. We went through all the I met with Cameron and Mike, both great guys. There are no pushy sales here, they do want you in what you like and can afford. We went through all the numbers and one option was just not good for me and they came to that decision even before I said anything. These guys truly care about you and your situation. They do not want to make the easy sale and screw you over on your payments. More
by kevin smith
Employees Worked With
Cameron Caldwell
August 27, 2016
No clue Dealership responded. I didn't have any problems w/employees they were very corteous. Problem is with the DEALERSHIP. Whereas they claim they're givin Dealership responded. I didn't have any problems w/employees they were very corteous. Problem is with the DEALERSHIP. Whereas they claim they're giving you something (all verbal from their sales). Then you agree and sign their paperwork which NO ONE reviews with you the wording that takes most of what is given away. In other words there is no disclosure. More
by Margaret L.Morales
Employees Worked With
Otto
August 12, 2016
twist wording around and lies I bought my car march of 2016 I had a problem with the miles to empty reading took it in they said nothing was wrong with it and they were very rude h I bought my car march of 2016 I had a problem with the miles to empty reading took it in they said nothing was wrong with it and they were very rude how they talked to myself and my husband after I left I noticed the miles to empty was working the right way but they still claim they did nothing to the car. So today I took my car up for the free lifetime oil change but when I got there they wanted to charge me 19.99 for tire rotation I was not prepared to pay that cause when I bought the car my sales man said no hidden fees totally free again a lie so now they tell me any time I bring the car up for an oil change they always rotate the tires with a charge and as maintenance goes on there will be more charges and if I don't comply they can cancel my free oil change program they should let people know there will be a charge for their extra crap that you can have done elsewhere cheaper More
by stressed2016
Employees Worked With
Drew something I did not get his last name
August 10, 2016
Hard Workers Renee went over and above to make the sale happen. She was running back and forth between talking on the phone to the finance companies, and managemen Renee went over and above to make the sale happen. She was running back and forth between talking on the phone to the finance companies, and management to make sure I was able to get the best deal possible. Avery pleasant young lady who kept taking the time to make sure we were comfortable while waiting for Aldo in finance. There was a computer problem on the government side of things. Go figure. Finally, Aldo in finance gets to me and he excels at getting me a great deal on extra warranties for my new used car. These two are great at what they do and Maus Nissan is true to their word. They will do whatever they can to put you into a good car. John Tompkins More
by rebeljet_1
Employees Worked With
Renee Lindley, Aldo Rrethatakaj
June 15, 2016
A Shark Tank! I had a horrible experience there and I plan to name names. My Lady Friend went in there and told them her budget was approx $250/mth. 6 hours later a I had a horrible experience there and I plan to name names. My Lady Friend went in there and told them her budget was approx $250/mth. 6 hours later at 8:30PM, she drives out with a $409/mth payment Sentra. Next morning we were there when the doors opened to try and replace the car with one she could afford. We were there 5 hours listening to their lies about the car already being funded (not true), fees they said were mandated to add (not true), insisted they could not swap the car (not true). I offered them $2000 as a "restocking fee" and they basically said "screw you" (she had only had the car 12 hours and 15 miles). After one of their finance guys slipped up and admitted that the car had not been funded yet, they acquiesced and agreed to swap the Sentra for a Versa. Then they had the nerve to tell us the monthly rate for the Versa was only $10 less than the Sentra even though there was nearly a $10k price difference.Using a Truecar quote for the Versa, I was finally able to get them to agree to a reasonable price (still $2000 higher than Tampa Dealer) but even then, they stuck it to her again at closing and bumped the interest rate 2% higher than 12 hours before. When you walk in the door they give you the big pitch about how they are a faith based, Christian business and then screw you over with their add on fees and high prices. The Sales Manager, Joe, is a typical high pressure salesman and the finance Manager, Jason is one of the biggest liars I have ever had the displeasure to meet. These guys get a charge out of taking advantage of people. If you do decide to enter this shark tank, make sure you have a Truecar quote in hand...and even that won't save you. The only person I met there that seemed to care was the Salesman, Tom. Beware of these clowns...I am disappointed that David Maus could not assemble a higher quality staff. More
by mike82346
Employees Worked With
Joe Migliaccio, Jason Rowland
June 13, 2016
Terrible service department First I would like to say that our experience with the sales department was solid and we are very happy with our 2013 Certified Used Nissan Murano. Th First I would like to say that our experience with the sales department was solid and we are very happy with our 2013 Certified Used Nissan Murano. That's where the good stops. This dealership advertises FREE LIFETIME OIL CHANGES as a benefit to customers. When I took my vehicle in to have the oil changed I was shocked to learn that if I don't have their service department complete all recommended work then the "FREE" oil changes cease to exist. This means that what is said to be a benefit to the customer is actually intended to benefit a service department that can't attract enough business in an honorable way such as satisfying the customers they serve. Instead they attempt to extort people into paying them for work. I overheard a service writer tell an older gentleman that even though there was no issue, it was recommended that he change his spark plugs and they could do this for $299. Outrageous!!! Finally, when I asked how to upgrade the navigation if I purchase the upgrade online from Nissan I was told they didn't know and I should "google it". In closing, I would recommend the Murano if it fits your needs. We really like the car. Just DON"T BUY IT FROM MAUS!!! More
by Stephen
Employees Worked With
Sean Ginley, Joe Lucatra
