Maus Nissan

Professional, polite, and friendly Lance has taken care of me in the service department from the start. When my brand new car started having issues with my RPM gauge he listened to my c Lance has taken care of me in the service department from the start. When my brand new car started having issues with my RPM gauge he listened to my concerns and made sure they were taken care of. He was able to get me a loaner vehicle that was the same as mine while my vehicle had to stay in the shop due to a part change. He kept me informed and welcomed my questions and concerns without making me feel like I was a bother or inconvenience. More

Service for 2017 Murano Took our 2017 Murano in for oil change and tire rotation, was told they were busy and should be 2 hours but was done before and was very pleased Took our 2017 Murano in for oil change and tire rotation, was told they were busy and should be 2 hours but was done before and was very pleased More

Great service I am so happy with my service writer. She has been very helpful and is always attentive. My problems are addressed and issues satisfied. Best service I am so happy with my service writer. She has been very helpful and is always attentive. My problems are addressed and issues satisfied. Best service ever!! More

I had a tough journey getting a vehicle. Do to some circumstances out of my control my credit was less than stellar and no dealership was able to help me. I did an application with maus because I thoug circumstances out of my control my credit was less than stellar and no dealership was able to help me. I did an application with maus because I thought I had a co-signer that would help but when that fell through I lost hope. My salesman JD reached out to me to co firm our appointment and I told him regretfully I no longer had a co-signer and would not be coming in. He told me if I can make an approval happen without a co-signer will you come in, I said absolutely but good luck because no one has been able to assist me. About an hour later I get a message telling me we got you approved. So I went in skeptical and thought it was too good to be true. After test driving the car and negotiating a bit I ended up in the finance office with Aldo who was so sweet and helpful. Not only are my payments manageable they got me an approval on my own. They went above and beyond to make me a part of the Maus family and I am a believer. I will NEVER EVER go or recommend anyone else but Maus Nissan when someone asks me where to get a vehicle. More

Professional to a " T " ! Right from the get go of when we purchased our car back in July. This dealership is an example of what others should follow! Will be Right from the get go of when we purchased our car back in July. This dealership is an example of what others should follow! Will be More

Terrible Nick is a great young man and a fine sales representative, but management can’t live up to a verbal nor a signed contract. I’m not sure how I can sign Nick is a great young man and a fine sales representative, but management can’t live up to a verbal nor a signed contract. I’m not sure how I can sign a contract to an agreed upon price (that Nick drove 5 hours round trip to have me sign), agree to a hard pull on my 800+ credit rating, provide you my credit card number to run the down payment, provide you proof of my 20+ years of military service to validate the terms of the agreed price, have you purchase and ship the car from another dealership, send my father-in-law in to pick up the car so he can keep the car a surprise from my 16 year old son until Christmas, only to have his grandpa show up at Maus and you tell him that the price you offered us was too low and the terms of my contract have changed from 3 yrs at $278 to 4 years at $302? You can blame it on what you want, you’re more than capable of fixing the error. No worries, this will post rather well in many forums. Your motto is “Whatever it takes!” It will take a xxxx of a deal for me not to release this post on Monday afternoon on multiple social media forums (FB, Cobbs Landing Living, Palm Harbor Living, MacDill AFB, etc). I want to help buyers in the area who are looking for the same kind of surprise for their loved ones to avoid this dealership at all cost. More

Great service Service plus detail was excellent , John did a great job in taking. The detail work is well worth the cost, we really like how the car looks Service plus detail was excellent , John did a great job in taking. The detail work is well worth the cost, we really like how the car looks More

Pleasant and informative Respectful of my time and what I wanted in a car. Not "pushy" about selling me a car. Friendly and helpful staff who showed by their words and actions Respectful of my time and what I wanted in a car. Not "pushy" about selling me a car. Friendly and helpful staff who showed by their words and actions that they cared. More

Excellent John always takes great care of us and shows he cares about us, not just business. He makes us feel like family..He always gets us right in. John always takes great care of us and shows he cares about us, not just business. He makes us feel like family..He always gets us right in. More

Oil change Waiting 2 1/2 hours oil change also said they would reset computer for backup camera recall and after waiting that long I would have thought they wo Waiting 2 1/2 hours oil change also said they would reset computer for backup camera recall and after waiting that long I would have thought they would have vacuumed it but no so I was very disappointed And yes we made a appointment horrible service. I have severe osteoporosis and fibromyalgia! The wait was painfull .elizabeth Duncan More