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Maus Nissan
New Port Richey, FL
3,423 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family.
We do so by living out every minute by making an I.M.P.A.C.T.
Implementing
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Togetherness
At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,423 reviews
January 11, 2020
Today I received another routine sales call but still nothing regarding my specific issue. I bought my 2010 Nissan Murano LE AWD to MAUS NISSAN of NEW PORT RICHEY because the passenger side airbag w nothing regarding my specific issue. I bought my 2010 Nissan Murano LE AWD to MAUS NISSAN of NEW PORT RICHEY because the passenger side airbag warning light was flashing. This well maintained, garage kept vehicle, with 74,500 miles on it, that had 95% of its service/maintenance done by a Nissan dealership, was in pristine condition inside and outside. No accidents. Single driver, rarely even a passenger. When I returned 3 days later to pick up the vehicle, I was told the warning light was STILL flashing, even though the diagnostics said to replace the " K88201AAOE sensor side airbag center". I was billed $1840.82 for this repair that DID NOT REPAIR the issue! THEN they told me the diagnostics said they needed to repair the "seat occupant sensor" for $4210.81 because the part was integrated in the front passenger seat so THE WHOLE FRONT PASSENGER SEAT had to be replaced!! With this revelation, I was advised to call Nissan Corporate Customer Care division at 1 800 NISSAN1. My Maus Service Consult, Tiffany, said she had seen customers with "130,000 and a blown transmission" and Nissan Corporste Customer Care had paid for it". She also told me they likely would reimburse me for the $1840.82 since the repair did not solve the passenger side airbag sensor issue. As directed, I called the 1 800 Nissan1 number for their Corporate Customer Care division. I outlined the specific details, my dismay and financial hardship over the cost of repairing such an incredibly low mileage and well maintained vehicle - especially since this passenger side airbag sensor has a well known history and has been an ongoing issue for Nissan vehicles over many years. A week later, I received a call from Daryl, of Nissan's Corporate Customer Care division stating they had REJECTED MY REQUEST to reimburse me the $1840.82 or PAY for the additional $4210.82 to repair the passenger side airbag sensor!!! DISGUSTING that Maus Nissan, who prides themselves on their family customer care, would leave me with a repair bill that exceeds the value of my pristine condition, incredibly low mileage 2010 Nissan Murano LE AWD!! What sickens me is that I spent $1840 of my $2100/month disability income on something that is a known issue with these passenger side airbag sensors. Nissan knows the fixes are not working. I only found that out by doing my own research after the fact. If I had been told that upfront, I would never have agreed. I did so in good faith figuring I was protecting my investment. Remember, this vehicle presented with 74,500 miles on it, single (no family) owner, no accidents, garage kept and 95% maintained by a Nissan dealership.... I might as well have taken that $1840 and tossed it into the wind. If Maus Nissan wants to stand by the Maus family principles, they should reimburse me that nearly month of disability income. I would even be okay with deducting the $140 from the $1840 I paid towards the diagnostics for the repair that did not resolve the passenger side airbag sensor issue. What happened to, "Maus Nissan, Whatever it Takes "? More
by Denisegreco311
Employees Worked With
Drew, Service Dept Mgr, Tiffany Norori
Verified CustomerJanuary 11, 2020
Great customer service and communication. Made me feel comfortable that I was being taken care of with the utmost integrity. Tiffany was thorough and polite. It was nice to have someone speak to me as if comfortable that I was being taken care of with the utmost integrity. Tiffany was thorough and polite. It was nice to have someone speak to me as if they were a friend or family member and not just an opportunity to make money. I will continue to ask for Tiffany in the future. 5/5 rating on being my number one choice! More
by KSUMMERDAVIS
Employees Worked With
Tiffany Norori
January 11, 2020
They were all awesome! The service was speedy, and they gave good hospitality while I waited for my vehicle. I am happy to come to Nissan for my service needs. gave good hospitality while I waited for my vehicle. I am happy to come to Nissan for my service needs. More
by jonathan.mpadilla
Employees Worked With
Tiffany Norori
January 11, 2020
I had an issue this time but normally they are great so I’ll say this was just an exception from the norm. I made it clear that the tires were to be rotated and leak fixed in one tire I had previously boug I’ll say this was just an exception from the norm. I made it clear that the tires were to be rotated and leak fixed in one tire I had previously bought from Maus. When I went to leave after picking up my car after it had been in for service for a couple days, nothing at all had been done to the tires although the invoice showed that the assigned service team had rotated the tires and stated they found no leak. This was not at all accurate as I could see the tire was low on pressure and I knew from misalignment wear that the tires were not moved. I then had to wait for the work to be done while I was there. More
by ANDREWATTOPS
Employees Worked With
Jessica Lambert, Lance Johnson
January 10, 2020
Not a very good experience at Maus. Initially, I came in because the air bag light came on, blinking. They told me it would be a charge of $135 to do the system evaluation and if there was anything extra t because the air bag light came on, blinking. They told me it would be a charge of $135 to do the system evaluation and if there was anything extra the $135 would be deducted from the total invoice. After waiting two and a half hours, I was told the issue was taken care of. I got into the truck to leave and the light was still blinking. So, the technician apparently didn’t do his job. I was told the truck would be taken into the shop again to be checked...after another forty-five minutes they offered a complimentary rental because it would take more time to rectify the issue. When I came back the next morning to pick up my vehicle, the price was significantly more than the quoted I was given prior to doing the work. I told the cashier that the price was not correct because I had already given them the $135. Later I received a phone call telling me that I’d have to return to pay the additional $135. because I was told they had cancelled the initial $135. charge. The young woman I spoke with said I would have to return the same day to make the payment which I told her that I could not do because we were hosting friends from out of town and would be going out of town ourselves for the weekend. She reiterated that I’d need to come back in to make the payment whereupon I told her again why I wasn’t coming back that day. This experience has been very frustrating and unprofessional. More
by Antiquer51
Employees Worked With
Jennie Acosta
January 08, 2020
Service department is the best. Love working with John. Everything is prompt and done right. John is the best service manager I have ever worked with! Everything is prompt and done right. John is the best service manager I have ever worked with! More
by wendykruger
Employees Worked With
John Thorne
January 08, 2020
Everyone was great. Both Colby and Kevin were very helpful. Excited to get my next vehicle from Maus! Will definitely refer my friends and family to Maus! helpful. Excited to get my next vehicle from Maus! Will definitely refer my friends and family to Maus! More
by melissaleigh0613
Employees Worked With
Kevin Leon, Colby Matthews
January 08, 2020
Very pleased with the service and a great service advisor took me right in and got out on time she cares about her work very much ! And made sure I was pleased ! took me right in and got out on time she cares about her work very much ! And made sure I was pleased ! More
by Xroads46
Employees Worked With
Tiffany Norori
