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Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.6
3,423 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,423 reviews

January 17, 2020

Came for oil change and promised car wash. Oil change ok but no car wash? I never said anything but was disappointed. The car was never washed. More

by Pbottig1
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
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Jan 17, 2020 -

Maus Nissan responded

Thank you for taking the time to provide us with your feedback, Pbottig1. We appreciate your trust, and look forward to helping you again, soon. We are aware of the mix-up with service wash, and are working to rectify the issue. Please contact me directly, and we will be happy to clean your vehicle the next time you are in the area. Thank you for being part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

January 16, 2020

This dealership has gone above and beyond for me always very helpful I never have any problems. All my service people are great. I recommend this dealership. More

by Jennifer
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
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Jan 16, 2020 -

Maus Nissan responded

Thank you for taking the time to leave us a review, Jennifer! We appreciate you trusting us and look forward to serving you and your vehicle again, soon. Thank you for being part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

January 16, 2020

I was annoyed because I requested my SUV to be vaccuumed along with the wash and it was not done. The driver's side floor mat was not covered. The mat was dirtier than when I brought my vehicle ind and w More

by JA
Recommend Dealer
Yes
Employees Worked With
Lance Johnson, Jeslyn Myers
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Jan 16, 2020 -

Maus Nissan responded

JA , we can see that you are upset and would like to help. We do not have record of a JA in the system, so we will need more information in order to follow up with you. Please contact me directly and I will be happy to assist you. We would be happy to refresh your SUV and will gladly take a look at how your Bluetooth became disconnected. Thank you, and have a blessed day. -Paul DaRocha, Loyalty Manager, 352-403-4811

January 16, 2020

Ultimately I love my truck, however I am.left with buyers remorse after I took a closer look at the inflated price. Considering I paid $10000 more than the internet price. More

by mmamonster1222
Recommend Dealer
No
Employees Worked With
Kevin Leon, Jerreld Jenkins, Ron Caltigirone
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Jan 16, 2020 -

Maus Nissan responded

Mmamonser1222, we can see that you are unhappy, and we would like to help. A manager will reach out to you as soon as possible, but if you have any other concerns in the meantime, please don't hesitate to contact me directly. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

January 16, 2020

Always we are welcome to this place and people there are very friendly and helpful I will suggest this dealership to all my family and friends More

by elsakokona
Recommend Dealer
Yes
Employees Worked With
John Thorne
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Jan 16, 2020 -

Maus Nissan responded

Elsakokona, thank you for taking the time to leave us a review, and thank you for your kind words! We appreciate your trust and look forward to serving you and your vehicle again. Thank you for being part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

January 15, 2020

Excellent Customer Service! Drew continues to be your most valuable representative at Maus Nissan NPR! Thanks also to Lance for his assistance. My decision to purchase a vehicle is mostly based on custo More

by jetx415
Recommend Dealer
Yes
Employees Worked With
Drew Ruggiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Poulsen, Lance Johnson
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Jan 16, 2020 -

Maus Nissan responded

Thank you for taking the time to leave us such a wonderful review, Jetx415! We appreciate the opportunity to earn your business, and thank you for your kind words. Drew, Lance, and Carrie, are all dedicated to providing each guest with a truly exceptional experience,-thank you for recognizing them! We are glad to have you as a part of our Maus Nissan Family, and look forward to serving you again. Have a blessed day! -Paul DaRocha, Loyalty Manager

January 15, 2020

Outstanding service and people. Honest and dependable work. Walked me through all my needs and returned truck as promised. Will take my truck there again. More

by rborsky
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
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Jan 16, 2020 -

Maus Nissan responded

Rborsky, thank you for the 5-Stars! We appreciate your trust, and look forward to serving you and your vehicle again. Thank you for recognizing the great work Lance and the team do for our guests- we are all dedicated to treating everyone like family, that is the 'Maus Difference!' Thank you again, and have a blessed day! - Paul DaRocha, Loyalty Manager

January 14, 2020

Very excellent customer service, I’ve never had my oil changed so quick, chris varellie was on top of his knowledge about parts I needed More

by C.harkin443
Recommend Dealer
Yes
Employees Worked With
Chris varellie, Sebastian Richards
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Jan 14, 2020 -

Maus Nissan responded

Thanks for taking the time to leave us a review, C.harkin443! We appreciate you trusting us with your vehicle, and thank you for recognizing Chris for his great work! We look forward to serving you and your vehicle again. Thank you for being part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

January 14, 2020

Literally sat at this dealership for three and a half hours just for an oil change. I think next time I'd rather pay for a quicker oil change. More

by Dontemailme18
Recommend Dealer
No
Employees Worked With
Tiffany Norori
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Jan 15, 2020 -

Maus Nissan responded

Dontemailme18, we can see that you are frustrated with the wait times and apologize if this caused you any inconvenience. We are aware of the delay and working on adjustments to speed things up. If you have any other questions, please contact me, and I will work to resolve your concerns personally. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

January 14, 2020

Got kinda what we want, BUT promised us a set of car mats and NEVER came thru promised us mats and NONE very dissatisfied not happy More

by Krid
Recommend Dealer
No
Employees Worked With
Ronnie Nemetz
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