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Maus Nissan

New Port Richey, FL

4.6
3,423 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,423 reviews

January 31, 2020

Great salesman, Mike. Felt very comfortable dealing with Mike. The Rough sold itself, some features needed to be explained and Mike do so I understood. Finance was very helpful and much accommodating to my More

by rakahmer1
Recommend Dealer
Yes
Employees Worked With
Aldo Rrethatakaj, Mike Pinero
Jan 31, 2020 -

Maus Nissan responded

Congratulations on your new vehicle, RaKahmer1! We appreciate the opportunity to earn your business, and thank you for your wonderful review. Mike is a great asset to our team- thank you for recognizing him! Please let us know if you ever need a refresher on those features, and we would be happy to review them with you. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

January 30, 2020

Great Customer Service The purchasing experience was fair, customer oriented and professional every step of the way from sales to finance. Sales person, sales manager, op m More

by oddo.tom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yudith Fernandez, Sean Ginley, Dave Schwartz, David Kaminski, Chad Wyszynski
Jan 30, 2020 -

Maus Nissan responded

Congratulations on your new vehicle, Oddo.Tom! We appreciate the opportunity to earn your business, and thank you for your kind review. We're just thankful that you are so happy with your experience, and we look forward to serving you again. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

January 30, 2020

I thought the dealership was clean and modern with alot of nice amenities. Thr staff was very friendly and helpful and courteous. I like the maus care too. More

by urcalicia
Recommend Dealer
Yes
Employees Worked With
Carrie Poulsen
Jan 31, 2020 -

Maus Nissan responded

Thank you for taking the time to leave us such a wonderful review, Alicia! Congratulations on your new vehicle, and thank you for your kind words! We welcome you to our Maus Nissan Family, and look forward to serving you again, soon! Have a blessed day! - Paul DaRocha, Loyalty Manager

January 29, 2020

Amazing! Armando did a fantastic job and David really helped me so much. They're an amazing team and great genuine people, which is rare to find! More

by CALEBWILD22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Marrero
Jan 29, 2020 -

Maus Nissan responded

Congratulations on your new vehicle, Calebwild22! We appreciate you trusting us with your business, and for your kind words. Armando and David both do fantastic jobs for our guests- thank you for recognizing them! Thank you for being part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha,Loyalty Manager

January 29, 2020

The customer service was awesome as always...the work was done quickly and my car came back looking brand new. Everyone there really does care. More

by bennyjscala
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Jan 29, 2020 -

Maus Nissan responded

We are so happy you had a great experience with our service department, Bennyjscala! We look forward to serving you again with that same great treatment, every time! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

January 29, 2020

I set an 8:30 appointment for an oil change. I had to follow up myself 3 hours later. I found it I needed a flush with took another hour. Not sure why I set an appointment and it still took for hours for More

by roconnelljr1
Recommend Dealer
No
Employees Worked With
Jennie Acosta, Katrina Atkinson
Jan 31, 2020 -

Maus Nissan responded

We can see that you are upset, and apologize if you had a bad experience during your most recent service visit, Roconnelljr1. An adviser should give you an estimate of the wait upon arrival, and provide you with periodic updates, so we are reviewing what we may have missed if you had to follow up with us. We are working on making adjustments to address the recent increase in volume to our service department, and thank you for any grace you may extend us. If you have any other questions or concerns, please do not hesitate to contact me directly. Thank you again for being a valued member of our Maus Nissan Family, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

January 29, 2020

This dealership sold me a vehicle that they now refuse to stand behind. The vehicle has given me problems from the time I got it. They have told me that since it was a Chrysler vehicle and they are Nissan, t More

by princess14
Recommend Dealer
No
Employees Worked With
Elizabeth Berumen
January 29, 2020

Everyone very helpful and nice at Maus Nissan. They always make me feel comfortable whenever I am there! Would appreciate fewer follow up surveys/calls/emails however. More

by rossfamily.fla
Recommend Dealer
Yes
Employees Worked With
Russell Cherry, John Thorne
Jan 30, 2020 -

Maus Nissan responded

Thank you for taking the time to leave us a review, RossFamily. We thank you for your business, and we appreciate you being part of our Maus Nissan Family. We understand that the follow-ups and surveys can seem like a lot of contact, but our intention is not to frustrate you, on the contrary, it is intended to ensure your satisfaction, and to learn about areas of business where we can improve, based on your feedback. We will take your comments seriously, and look into streamlining this process. We look forward to serving you again, soon. and If you have any specific questions, please feel free to contact me directly. Thank you, and have a blessed day! - Paul DaRoch, Loyalty Manager, 352-403-4811

January 28, 2020

Made the right choice We had previously purchased several Nissan's from another local dealership, and decided it was time to make a change. After the purchasing experience More

by MArK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Rowland, JD Castle, Dave Schwartz, Cristian Martinez
Jan 30, 2020 -

Maus Nissan responded

Congratulations on the purchase of your new vehicle, MArk! We are not only thankful for the opportunity to earn your business, but we are overjoyed that you had such a wonderful experience! We welcome to our Maus Nissan Family, and we look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

January 28, 2020

Phenomenal Experience From the moment we walked in we felt welcome and taken care of. We worked with Russel Cherry, he was extremely helpful in finding us what we needed an More

by Shea92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Bentley, Russell Cherry
Jan 29, 2020 -

Maus Nissan responded

Congratulations on your new vehicle, Shea92! Thank you for the opportunity to earn your business, and thank you for your wonderful review! Russel and Nick do amazing jobs for our guests, thank you so much for recognizing them! We look forward to serving you again soon, and will be happy to help your friends and family, anytime! Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loylaty Manager

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